Medical Receptionist Administrative Assistant
Resume:
Charlene H. Schwer
Easton, MD *****
**.*******@*****.***
This resume outlines my client service and administrative experience as it relates to customer service, advocacy multitasking, organization, health insurance and the HIPPA privacy laws. I'm confident in my knowledge and skills, however challenges are the experiences that promote growth. Authorized to work in the US for any employer
Work Experience
Community Health Specialist
Eastern Shore Area Health Center - Cambridge, MD
December 2019 to Present
• Provide Community Outreach support and education for Maryland's Covid Hesitancy Program
• Aline community members with local vaccination clinics and coordinates registration and transportation
• Assist clients with other health and human services needs. This includes navigation of health insurances through the Maryland Connection including Medicare, Medicaid, and supplemental insurance.
• Coordinate the details of community events and health fairs with various sponsor's to maximize contact and distribution of material throughout the community
• Maintain a collaborative and productive relationship with clients case management team through detailed communication
• Adhere to all HIPPA Privacy Laws.
Community Outreach Specialist
Dorchester County Health Deptment - Cambridge, MD
August 2015 to July 2019
• Initial contact with those seeking help for substance abuse and mental health issues.
• Provide assistance applying for available resources, such as SNAP, Medicaid or Medicare
• Refer to the Program Coordinator to be evaluated for treatment options.
• Organize self improvement groups including computer basics, job search and creating a resume.
• Provide case management to assist with transportation, housing, and peer support.
• Complete monthly reports on intake census, event participation, travel log and encounters with participants.
• Address the community's concerns about addiction and mental health issues.
• Help clients build relationships and strong support networks within their community. Medical Office Coordinator/Medical Assistant
Mid-Shore Women's Health - Easton, MD
November 2004 to October 2009
• Provide professional office administration to ensure the office runs smoothly and efficiently.
• Insurance verification/ pre-certification
• Assist billing office by coding each encounter, provide adequate documentation to support charges and correct rejected claims for resubmission.
• Approach stressful situations calmly with empathy and understanding to provide creative problem solving
• HIPPA Federal Privacy Laws compliance
• Coordinate testing, procedures, consultations with specialists, referrals and pertinate medical record
• Patient Liaison advocating on the patient's behalf with their care team.
• Preform clinical patient care, assist Provider's with procedures and exams as needed. Triage Tech/Medical Assistant
Easton Family Physicians - Easton, MD
July 2000 to October 2004
• Triage incoming phone calls from sick patients per office protocol
• Evaluate denied insurance claims, correct issues, attach supporting documentation and resubmit
• Complete insurance pre-authorizations for medications, test, procedures
• Organize annual flu vaccination clinic
• Measure accurate vital signs, weight, pulse ox, test blood sugar and do EKG.
• Assisted Provider with procedures and physical exams, Pap and DOT
• Administered vaccines, B-12, birth control and document.
• Scheduled patient appointments for consultation with specialists Education
Certification in Emergency Medical Technician
University of Maryland Eastern Shore
January 2004 to July 2005
Certification in Medical Coding and Billing
Chesapeake Community College - Wye Mills, MD
August 2002 to January 2003
High school diploma
North Dorchester High School - Hurlock, MD
June 1986
Skills
• Excellent customer relations (10+ years)
• Multi-Tasking, works well under pressure and use multi-line phone system (10+ years)
• Administrative experience (10+ years)
• Medical office experience, appointment scheduling (10+ years)
• Insurance verification/Pre-authorization (10+ years)
• Billing, light bookkeeping, invoicing, inventory (10+ years)
• HIPAA
• Business office operations (7 years)
Certifications and Licenses
CPR Certification
Assessments
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Highly Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Medical receptionist skills — Proficient
November 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
November 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Expert
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Verbal communication — Highly Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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