Nashea Williams

Columbus, OH *****

adw70h@r.postjobfree.com

+1-614-***-****

Over three years of customer service, information technology and telecommunications experience. Military experience with a focus in telecommunications and computer systems. Proven success in building professional relationships in order to meet and exceed sales goals. Authorized to work in the US for any employer

Work Experience

Signal Support Systems Specialist

US ARMY

August 2016 to Present

Erecting firewalls and encrypting data to conceal confidential information. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Leading/teaching team members on installing and configuring operating systems, network/security management applications and Windows features on servers and client systems. Collaborating with other network engineers and administrators to resolve network connectivity issues.

Customer Service Representative (Remote)

Gap Inc.

October 2022 to December 2022

Inbound customer service with a seasonal position

Customer Service Representative

Gap Inc. - Columbus, OH

October 2021 to November 2021

Seasonal work from home or remote agent, taking calls, placing orders and resolving any issues Store associate

ALDI - Columbus, OH

April 2019 to March 2020

Stocked shelves before store opened, front cashier as well as being the closer for the store. Store associate

Walgreens - Columbus, OH

September 2019 to February 2020

Stocked shelves and front cashier, also worked in Photo booth. Call Center Representative

Epiq Global Solutions - Ohio

March 2018 to August 2019

Inbound and outbound calls and chat services and email services Retail Store Associate

Macy's - Columbus, OH

April 2018 to May 2019

Front cashier as well as recovery on down time.

Call Center Representative

DSW-Designer Shoe Warehouse - Columbus, OH

June 2018 to September 2018

Inbound customer service calls

Assistant Manager

McDonald's

April 2015 to April 2017

Maintained a team of highly motivated highly motivated staff members in order to oversee operations and responsibilities; trained new hired employees while demonstrating protocol. Handled feedback and grievances of customers; while ensuring customer satisfaction with reasonable retention efforts. Kept track of profits, ensuring the safe and crew members cash registers were balanced and satisfied mandated policies and procedures.

State Treasurer

June 2016 to July 2016

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Supervise employees performing financial reporting, accounting, billing, collections, payroll, and budgeting duties. Coordinate and direct the financial planning, budgeting, procurement, or investment activities of all or part of an organization. Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting. Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards. Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies. State Legislature and Supreme Court Judge

April 2016 to May 2016

Analyze and understand the local and national implications of proposed legislation. Appoint nominees to leadership posts, or approve such appointments. Confer with colleagues to formulate positions and strategies pertaining to pending issues. Debate the merits of proposals and bill amendments during floor sessions, following the appropriate rules of procedure. Customer Support Specialist

Flood Rx LLC

May 2015 to April 2016

Organized contracted customer's monthly premiums and assisted with marketing material to gain potential leads. Point of contact for customers, scheduled appointments for assessments and services. Utilizing MS Office programs for record keeping, inventory and to create spreadsheets. Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Education

Certification

Columbus State Community College

May 2019

High School Diploma

Tomorrow High School

Skills

• An experienced team leader, Self-Motivated, Initiative, High level of Energy

• Analytical thinking, Critical thinking, Planning, Excellent Verbal and Professional Communication Skills

• Organization and prioritization skills, Accuracy and attention to details, Use of Judgment and ability to solve problems efficiently

• Adaptability, Tolerant to stressed situations, Conflict resolution

• Skilled at developing marketing campaigns to introduce new products/services to clients.

• Skilled in MS Office programs.

• Working knowledge of load balancing, authentication, IPSec, SSL/TLS, HTTP/HTTPS and various other network security measures.

• Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Working knowledge of routing

• switching

• firewall

• IPS/IDS systems

• system management

• network architecture

• cabling

• system deployment and configuration

• network administration

• internet protocols.

• Customer Service

• Microsoft Office

Military Service

Branch: United States National Guard

Rank: E3

Certifications and Licenses

Secret Clearance

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