Center Representative Service
Resume:
Nashea Williams
Columbus, OH *****
********@*****.***
Over three years of customer service, information technology and telecommunications experience. Military experience with a focus in telecommunications and computer systems. Proven success in building professional relationships in order to meet and exceed sales goals. Authorized to work in the US for any employer
Work Experience
Signal Support Systems Specialist
US ARMY
August 2016 to Present
Erecting firewalls and encrypting data to conceal confidential information. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs. Leading/teaching team members on installing and configuring operating systems, network/security management applications and Windows features on servers and client systems. Collaborating with other network engineers and administrators to resolve network connectivity issues.
Customer Service Representative (Remote)
Gap Inc.
October 2022 to December 2022
Inbound customer service with a seasonal position
Customer Service Representative
Gap Inc. - Columbus, OH
October 2021 to November 2021
Seasonal work from home or remote agent, taking calls, placing orders and resolving any issues Store associate
ALDI - Columbus, OH
April 2019 to March 2020
Stocked shelves before store opened, front cashier as well as being the closer for the store. Store associate
Walgreens - Columbus, OH
September 2019 to February 2020
Stocked shelves and front cashier, also worked in Photo booth. Call Center Representative
Epiq Global Solutions - Ohio
March 2018 to August 2019
Inbound and outbound calls and chat services and email services Retail Store Associate
Macy's - Columbus, OH
April 2018 to May 2019
Front cashier as well as recovery on down time.
Call Center Representative
DSW-Designer Shoe Warehouse - Columbus, OH
June 2018 to September 2018
Inbound customer service calls
Assistant Manager
McDonald's
April 2015 to April 2017
Maintained a team of highly motivated highly motivated staff members in order to oversee operations and responsibilities; trained new hired employees while demonstrating protocol. Handled feedback and grievances of customers; while ensuring customer satisfaction with reasonable retention efforts. Kept track of profits, ensuring the safe and crew members cash registers were balanced and satisfied mandated policies and procedures.
State Treasurer
June 2016 to July 2016
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Supervise employees performing financial reporting, accounting, billing, collections, payroll, and budgeting duties. Coordinate and direct the financial planning, budgeting, procurement, or investment activities of all or part of an organization. Develop internal control policies, guidelines, and procedures for activities such as budget administration, cash and credit management, and accounting. Maintain current knowledge of organizational policies and procedures, federal and state policies and directives, and current accounting standards. Prepare or direct preparation of financial statements, business activity reports, financial position forecasts, annual budgets, or reports required by regulatory agencies. State Legislature and Supreme Court Judge
April 2016 to May 2016
Analyze and understand the local and national implications of proposed legislation. Appoint nominees to leadership posts, or approve such appointments. Confer with colleagues to formulate positions and strategies pertaining to pending issues. Debate the merits of proposals and bill amendments during floor sessions, following the appropriate rules of procedure. Customer Support Specialist
Flood Rx LLC
May 2015 to April 2016
Organized contracted customer's monthly premiums and assisted with marketing material to gain potential leads. Point of contact for customers, scheduled appointments for assessments and services. Utilizing MS Office programs for record keeping, inventory and to create spreadsheets. Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Education
Certification
Columbus State Community College
May 2019
High School Diploma
Tomorrow High School
Skills
• An experienced team leader, Self-Motivated, Initiative, High level of Energy
• Analytical thinking, Critical thinking, Planning, Excellent Verbal and Professional Communication Skills
• Organization and prioritization skills, Accuracy and attention to details, Use of Judgment and ability to solve problems efficiently
• Adaptability, Tolerant to stressed situations, Conflict resolution
• Skilled at developing marketing campaigns to introduce new products/services to clients.
• Skilled in MS Office programs.
• Working knowledge of load balancing, authentication, IPSec, SSL/TLS, HTTP/HTTPS and various other network security measures.
• Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Working knowledge of routing
• switching
• firewall
• IPS/IDS systems
• system management
• network architecture
• cabling
• system deployment and configuration
• network administration
• internet protocols.
• Customer Service
• Microsoft Office
Military Service
Branch: United States National Guard
Rank: E3
Certifications and Licenses
Secret Clearance
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