Administrative Assistant Customer Service

PROFESSIONAL PROGRAM ANALYST WITH TOP SECRET CLEARANCE

Professional Strengths and Abilities Include:

• Current Top-Secret Clearance SCI

• SharePoint Web Application Platform

•Microsoft Office Professional

• Privia

• Concur Business Travel Expense System

• DSCA E-Qip

• Brass Ring Hiring System

• Secure WEB Fingerprint Transmission (SWIFT)

• DHS E-Verify

• Deltek Time & Expense System

• Defense Information Security System (DISS)

• PeopleSoft System

• ConstantView Management Tool

• SIPR PKI Token and NIPR ASCL

• DoD AR 25-2 and 8500.2

• Army SMART and Mission Command Support Center Portals

• Defense Counterintelligence and Security Agency Portal (DCSA)

• Army Registration Authority Trusted Agent

• MCSC Field Support Center/JBC-P

• ITSM Remedy Ticketing system

• Office Administration

• Human Resources

• Joint Personnel Adjudication System (JPAS)

• Proposal Writing

• Customer Service

• Classroom and Over the Shoulder Training

• Management Experience

WORK EXPERIENCE

UICGS/Bowhead Mission Solutions, LLC June 2021 - Present

Fort Hood, TX

PROGRAM ANALYST I

Support personnel on the Program Manager Mission Command (PMMC) Global Fielding Contract evaluating cost analyses involving CONUS/OCONUS travel for NET/NEF, JBC-P, CPCE, and FSC2 ensuring compliance with Joint Travel Regulations (JTR), COR approval, and contractual requirements implementing data systems such as Concur, Army SMART, Mission Command Support Center Webtool

Interaction with all levels of program management, both government and contractor, government fielding coordinators, field support representatives, instructors, and fielders

Review travel requests for both CONUS and OCONUS travel according to the DoD JTR regulations; submit to Contracting Officer (COR) for approval, then disseminate approval documentation to key personnel for execution

Prepare presentations, provide cost estimates, prepare quarterly reports for the government, collecting, researching, entering and maintaining data

Assist with resignations and in processing of new hires, process for approval for primary and secondary supervisor, COCUR approval flow changes

Review expense reports in CONCUR to determine all receipts are attached, expenses are charged to the correct travel code and that all expenses are accounted for on the travel requests

Review and determine accuracy of OCONUS travel documentation

Northrop Grumman Corporation July 2020 - June 2021

Fort Hood, TX

ADMINISTRATIVE TRAVEL CLERK 3

Handled all in-processing of new hires

Completed all travel to Fort Hood, Fort Sill, Fort Carson, Fort Bliss, Fort Riley to include making all travel arrangements and filing all expense reports via CONCUR Travel

Maintained COVID report, daily checks for PDS boxes

Security monitoring including monitoring cameras and doors, unlocking when needed, securing building in evening at lock down and end of exercises

Sev1Tech October 2019 - July 2020

Fort Hood, TX

MAINTAINER TRAINER, JOURNEYMAN

Conducted technical and over the shoulder training 50% to 75% in temporary duty status in support of the DCGS-A fielded baselines given at CONUS or OCONUS locations (including Iraq, Afghanistan, Kuwait, Korea, Germany, Italy and Australia)

Performed formal classroom instructor-led training to soldiers and customers in accordance with established/approved programs of instruction (POIs) and training materials

Provided instruction on assigned DCGS-A Family of Systems, developed, reviewed and modified lesson plans to conform to new software or procedures

Provided FSR technical support on troubleshooting equipment, software, operational procedures and interoperability problems in support of NET Training; installed/reinstalled software/ configure hardware and training; maintained currency in the set-up procedures and configuration of DCGS-A Family of Systems and associated hardware and software

Prepared and submitted periodic status reports, trip reports, after action reports, Lessons Learned and Tactical Techniques and Procedures as required

UICGS/Bowhead Logistics Solutions, LLC March 2017 - October 2019

Fort Hood, TX

NET INSTRUCTOR, JOURNEYMAN

Compared the submitted travel requests with the Tactical Mission Command (TMC) Portal, verified accuracy of per diem rates for both lodging and food according to the JTR, verified that they have given themselves enough time to set up their training equipment and the classroom and submit for approval; returned approvals to employees

Maintained the JBC-P portal and added classes for the client side for the instructors

Accessed SMART system to verify when travel is approved; use of CONCUR for travel expense reports

Conducted technical and over the shoulder training 50% to 75% in temporary duty status in support of the TMC fielded baselines given at CONUS or OCONUS locations (including Iraq, Afghanistan, Kuwait, Korea, Germany, Italy and Australia)

Provided formal classroom instructor-led new equipment training (NET) and Delta training to soldiers and customers in accordance with established/approved POIs and training materials; provided instruction on assigned Mission Command (MC) systems, developed, reviewed, and modified lesson plans to conform to new software or procedures

Provided FSR support to include technical and tactical training assistance to ensure a timely and accurate resolution to technical problems globally; coordinated with customers to identify support and technical needs concerning hardware and training materials; provided technical support on troubleshooting equipment, software, operational procedures, and interoperability problems in support of NET Training

Prepared and submitted periodic status reports, trip reports, after action reports, Lesson Learned and Tactical Techniques and Procedures as required; maintained currency in and understanding of periodic technical advances in fielded MC hardware and software

Epiphany Management Solutions, LLC January 2016 to November 2021

Fort Hood, TX

FACILITIES SECURITY OFFICER/ HUMAN RESOURCES

Responsible for managing security for a Service-Disabled Veteran Owned Small Business entrusted with a Top-Secret Facility Clearance

Reports directly to the company President/CEO, supervised and directed security measures within the facility

Responsible for ensuring that the company complies with all aspects outlined within the NISPOM/DCID, working within a classified environment, providing specific standard operating procedures, and responsible for creating a secure environment for employees, vendors, and company visitors

Thoroughly trained and certified to manage employee clearances in JPAS, submit visitor request, manage security clearance process for employees; processing personnel facility clearance information, and periodic reinvestigations via e-QIP, assure all forms are completed correctly and in a timely manner

Ensure that employees complete security annual training, assist with any questions or issues employees may have concerning their security clearances; maintain employee files, complete new hire paperwork

Network Enterprise Center July 2014 – March 2017

Fort Hood, TX

INFORMATION ASSURANCE POLICY ADMINISTRATOR

Provided assistance and administrative support throughout the Information Assurance (IA) Policy/Cyber Security team

Worked with government team members to ensure submission of proper documentation of respective units’ tenant security plan (TSP)

Appointed trusted agent by the Army Registration Authority ( RA) for issuance of SIPR PKI Token and NIPR ASCL to eligible DoD uniformed service members, civilians and contractor personnel responsible approval or validation of TSPs, IASO/SA packets, violation(s) reporting and documentation throughout the Fort Hood NEC, exception to policy requests, or proper maintenance of user and administrative training and requirements according to standards and regulation set forth by the AR 25-2 and 8500.2 or other required DoD directives necessary to implement vital information assurance policies

Opened and resolved tickets in the ITSM Remedy Ticketing system

Generated weekly metrics reports through ITSM, tracking SIPR and NIPR ASCL token inventories, telephone calls, walk-in services, unit inspections, meetings, and NEC and overall military unit SA/IASO accounts

Provided over the shoulder training to new employees, soldiers and civilian/contract employees on new procedures and use of the SIPR/NIPR cards

ManTech International November 1999 – July 2014

Fort Hood, TX

HUMAN RESOURCES/EXECUTIVE ASSISTANT/PURCHASER

Assisted with two proposals in the amount of approximately $24 Million by helping to write the Human Resources and Administrative portions of proposal, determining the wages, mapping the contract job descriptions with company job descriptions, and recruiting of the employees, Prepared story boards, proofread documents; Kept track of tasks that needed to be done and made sure they were done in a timely manner via Privia

Provided procurement for Facilities Maintenance for multiple supplies, building materials for repairs of decks, offices; received quotes from different vendors, chose vendors according to the Federal Acquisition Regulations (FAR); followed the purchases from ordering, to receiving and paying invoices. Corrected and worked with the vendors to correct any invoicing problems that may come up. Reconciled orders to make sure items were received and paid accordingly.

Human Resource Liaison for Corporate Office and worked directly with Director or Human Resources in VA; Provided personnel benefit support for employees to include EEO Complaints, DOL audits, Compensation and Salary Compliance, Pay Differentials for Hostile Duty Assignments, Tuition Assistance, Personnel Actions, Hiring, out-processing (COBRA), insurance, vacation and sick leave accrual and management, health, dental, short term and long-term disability, supplemental life insurance, Corporate 401K Retirement Plan, Employee Stock Ownership Plan (ESOP), Direct Deposits, Wage Garnishments; Handled all the Workers Compensation Insurance accident reporting claims locally by making and assuring all paperwork was being completed and making appointments with the correct WC Doctors in our area; Used the Brass Ring Hiring System to electronically create and track all requisitions for open positions; Maintained personnel files in accordance with corporate policies and procedures monitor and review employee performance evaluations, for correctness and supporting documentation, prior to final submission to Corporate

Prepared WAR reports, summaries, and digests in support of the program for the senior management and posted to ConstantView management tool; Answered telephones, supplying requested information, scheduling appointments, and Business meetings and provided Power Point Presentations for Executive & VIP Levels during off Site meetings; Special Events Coordinator, planned, scheduled, oversaw MTISC events to include Annual Holiday Party

Tracked all Digital System Engineers (DSE) on all travel CONUS and OCONUS, made sure the time was put in for those that did not have access to the portal who were overseas, prepared travel authorizations and expense reports for all DSEs and other employees, to include the Vice President and three Program Managers

Sallie Mae Student Loan Servicing Center May 1990-November 1999

Killeen, TX

Financial Analyst

Customer Service, took incoming calls to assist students with their loans, by checking status of loans, put in deferments for school, hardships, etc.

Claims Analyst, worked of filing claims on student loans due to default; also work Return claim, gathering missing documents in file to get the defaulted student loans paid

Financial Analyst, worked with the disbursements of the student loans, applied school refunds; processed fee billing for banks to the different guarantors, by verifying the loans amounts and assuring the correct fees were paid on the loans and verifying that school refunds were received and applied correctly, also made adjustments to student loans if payment were not made correctly researched correct amounts were received and applied correctly and to the correct loans.

EDUCATION

Bellevue University, Bellevue, Nebraska 2009

Bachelor of Science (BS) in Management of Human Resources

Central Texas College, Killeen, Texas 2006

Associate of Applied Science (AAS) in Information Technology

TRAINING AND CERTIFICATIONS

CompTia Security+ COMP001020752795 certification date April 2, 2015 Expires April 2, 2024

Certificate of Achievement Lean Six Sigma July 2012

Certificate of Achievement Six Sigma Green Belt Sept 2012

Courses completed include EEO Essentials • Effective communication • Information Assurance compliance Training • PeopleSoft • Excellent Communication Skills • Attention to Detail • Proposal Development • Ethical Decision Making • Fundamentals of Human Resource MGMT • Health/Safety in the Workplace • Employee and Labor Relations • Statistics for HR Managers • Supervisors ‘Training Employee Relations • Training and Development of HR • Business Writing for Professionals

SKILL PORT CERTIFICATES:

Network+ 2017

CompTIA Cloud +

CompTIA Linux +

VMware vSphere 6.5 install Configure Manager parts 1 & 2

CyberSecurity Analyst (CYSA +)

Microsoft Windows 10

Java SE8 Fundamentals

Java Sf8 Programming

Red Hat Certified System Administrator RHEL 7

STEPP CERTIFICATES:

Derivative Classification

Marking Classified Information

JCAVS Level 2-6

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