Customer Service Insurance Verification
Resume:
CONTACT
Rockford Il *****
*************@*****.***
SKILLS
WORK EXPERIENCE
Karen
D o y l e
Scheduled appointments and provided exceptional customer service
Conducted all pre-testing including: visual acuities, auto refractor, pressures, and optomapping
Responsible for coding, charting, dispensing glasses and insurance verification
EDUCATION
OD Tech, Visionworks
Chattanooga, TN
2015 - 2020
Used CNA certification to provide companion care
Liaised with families and healthcare providers to ensure that all health updates were accurate and timely.
Responsibilities included: bathing, dressing, toileting, medication administration, meal preparation, and grooming Home Healthcare, Self Employed
Rockford, IL
1990 - 2015
Balanced drawer daily, ensuring no overages or shortages Assisted customers by resolving issues, educating them on offerings, and handling their transactions
Developed rapport with regular customers
Answered phones
Handled open and close procedures
Ordered cash
Balanced vault
Teller, Chase Bank
Rockford, IL
Written and verbal communication
American Sign Language
Teamwork
Organization and multitasking
Customer service
CPR, AED, and First Aid
JRenee Career Facilitation Elgin, IL
July 2015
CNA Certificate
Rock Valley College
Rockford, IL
Certificate in Word, Excel
PROFILE
Hard-working professional with
more than 30 years of experience
providing exceptional customer
service.
2022 - Present
Established trust and rapport with families while caring for their most vulnerable loved ones
Meal preparation, errands, light housekeeping
Medication reminders, make occupied bed, bed baths, shower, dress, catheter care, exercises, assist transfer Home Healthcare, Bayada
Tucson, AZ
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