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Customer Service Insurance Verification

Location:
Rockford, IL
Posted:
May 19, 2023

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Resume:

CONTACT

**** **** **** **

Rockford Il *****

adw703@r.postjobfree.com

SKILLS

WORK EXPERIENCE

Karen

D o y l e

**** - ****

Scheduled appointments and provided exceptional customer service

Conducted all pre-testing including: visual acuities, auto refractor, pressures, and optomapping

Responsible for coding, charting, dispensing glasses and insurance verification

EDUCATION

OD Tech, Visionworks

Chattanooga, TN

2015 - 2020

Used CNA certification to provide companion care

Liaised with families and healthcare providers to ensure that all health updates were accurate and timely.

Responsibilities included: bathing, dressing, toileting, medication administration, meal preparation, and grooming Home Healthcare, Self Employed

Rockford, IL

1990 - 2015

Balanced drawer daily, ensuring no overages or shortages Assisted customers by resolving issues, educating them on offerings, and handling their transactions

Developed rapport with regular customers

Answered phones

Handled open and close procedures

Ordered cash

Balanced vault

Teller, Chase Bank

Rockford, IL

815-***-****

Written and verbal communication

American Sign Language

Teamwork

Organization and multitasking

Customer service

CPR, AED, and First Aid

JRenee Career Facilitation Elgin, IL

July 2015

CNA Certificate

Rock Valley College

Rockford, IL

Certificate in Word, Excel

PROFILE

Hard-working professional with

more than 30 years of experience

providing exceptional customer

service.

2022 - Present

Established trust and rapport with families while caring for their most vulnerable loved ones

Meal preparation, errands, light housekeeping

Medication reminders, make occupied bed, bed baths, shower, dress, catheter care, exercises, assist transfer Home Healthcare, Bayada

Tucson, AZ



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