Service Representative Customer

MICHELE SHAW

Mesa, AZ *****

623-***-**** - ********@*****.***

PROFESSIONAL SUMMARY

Currently seeking remote customer service positions. Driven employee with more than 35 years of advanced research and customer service experience. Proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS

35+ years in customer service

Polite and helpful attitude

Team player

Dependable and punctual

Information Research

Internet Research

Self-Driven and Motivated

Compiling Data

Data Entry

Microsoft Excel and Word

WORK HISTORY

12/21 to 07/2022 Research Specialist

DHL Express – Tempe, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls and emails promptly to meet my daily goals. Assisted customers with finding out what is required for customs clearance. Working with colleagues, customs border patrol, hubs and gateways to locate missing shipments.

Maintaining and exceeding requirements for my position. Constantly meeting daily numbers.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Previous WFH experience

10/2018 to 12/2021 Customer Service Representative DHL Express – Tempe, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Cultivated customer loyalty, promoted repeat business and improved sales. 02/2016 to 10/2018 Customer Service Representative Mobile Mini – Phoenix, AZ

Answered constant flow of customer call

Arranging pick up and deliveries of storage containers Offered advice and assistance to customers, paying attention to special needs or wants.

Collecting monthly payments

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

EDUCATION

06/1986 High School Diploma

Pike High School - Indianapolis, IN

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