Mail Carrier Service Representative
Resume:
Nandy Dodd
Staten Island, NY *****
*********@*****.***
To obtain an entry level position and utilize my interpersonal skills with room for advancement. Willing to relocate: Anywhere
Work Experience
Owner and Operator
Get Minked Vending llc - Staten Island, NY
October 2022 to Present
• Cosmetics Vending Machine owner and operator
• Stock & Inventory
• Maintenance & Upholding Store front
• Retail & Sales Manager
Self Employed
itsmenandy.d llc - Staten Island, NY
August 2021 to Present
CEO
• Business coaching and consultation
• Start up business coaching
• Business grant writing
• Scale your business
• Business funding
Courier
FedEx Delivery - New York, NY
October 2019 to May 2020
• Sorted packages and prepared them for loading,
• Loaded packages onto vehicle
• Delivered packages to the customers.
Call Center Customer Service Representative
Pcc Marketing - Staten Island, NY
August 2014 to November 2017
• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problems solving and effective call handling
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
• Accurately document and process customer claims in appropriate systems
• Lead fact-finding discussions to determine the best options for the customer
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements City Carrier Assistant
United States Postal Service - New York, NY
January 2017 to September 2017
• Mail Carrier
• Some Clerical Work
• Driving llv truck to deliver large parcels
• Interacting with customers while maintaining customer service
• Maintained / upheld work goals.
Solar Ambassador
Level Solar - Staten Island, NY
May 2016 to August 2016
• Salesperson
• Consulting with homeowners/renters about promotions
• Scheduling and updating appointments
• Maintaining sales goals
• Completed some clerical work assignments.
Sales Associate
Macy's - Staten Island, NY
May 2015 to August 2015
• Handled cash register
• Maintain store front appearance
• Consulting with clients and customers
• Front desk receptionist
Medical Receptionist
Community Health Action - Staten Island, NY
April 2014 to August 2014
• Greeted and directed clients to facility.
• Received and sorted incoming / outgoing mail.
• Scheduled medical testing appointments
• Provided health tools to clients
• Assisted with clerical duties such as photocopying and faxing. Education
Medgar Evers CUNY College - Brooklyn, NY
August 2014 to January 2015
High School Diploma
Susan E Wagner High School - Staten Island, NY
January 2014
Skills
• Delivery Driver Experience
• Clerical Experience
• Courier
• Logistics
• Box Truck
• Microsoft word. Excel/Google Spreadsheet
• Driving
• Freight Experience
• Load & Unload
• Order Picking
• Packaging
• Route Driving
• Payroll
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