Rhonette Smith

***** ******* ******* ***

Winter Garden, FL 34787

adw6yp@r.postjobfree.com

407-***-****

Objective

A highly motivated individual with extensive experience in the real estate industry. I am looking to obtain a position in an organization that requires a professional with in-depth knowledge of the property market and the ability to increase revenue through efficient management of the investor’s assets.

Profile

• Proficient in all Microsoft Office Programs, QuickBooks, ZOHO, Buildium, MLS, Appfolio, Rent Manager, Transaction Manager, DocuSign, Yardi, AuthentiSign, and SalesForce.

• Responsible for training and continued aid to the staff in improving day to day operations

• Assisted multiple departments in improving areas of need

• Experience in managing a team of employees who are working towards goals

• Skilled at anticipating, identifying, and fulfilling client needs

• Knowledgeable in Client Relations and New Managements Employment History

Senior Account Manager, Progress Residential, Altamonte Springs, November 2020- Current

• Acts as the primary market interface with residents handing daily email and phone correspondence

• Ensures possession assets take place timely in the event of non-payment

• Review service request to ensure completion and payment allocation

• Eviction administration

• Posts variety of notices at homes

• Conducts occupancy checks as needed

• Facilitate delinquencies to obtain profits

• Conducts move-out and move-in operations in Yardi

• Manages Salesforce case tasks between central and market office

• Trains and helps facilitate New Hires

• Assists in improving and updating Job Aids and Onboarding Guides for Account Managers company wide

New Business Manager, Erica Diaz Team- Homevest Realty- Winter Garden, June 2019 - October 2020

• Manufactured listing packets

• Set up and coordinated new listing appointments

• Drafted new listing agreements and contracts via Authentisign

• Communicated with all parties involved in each contract

• Drafted any addenda that's needed for each contract

• Developed goals and objectives that tend to growth and prosperity

• Designed and implemented business plans and strategies to promote the attainment of goals

• Organized and coordinated operations in ways that ensure maximum productivity

• Supervised the work of employees and provide feedback and counsel to improve efficiency and effectiveness

• Maintained relationships with owners/investors/customers

• Gathered, analyzed, and interpreted external and internal data and write reports

• Assessed overall company performance against objectives Senior Property Manager, Central Florida Property Management, Orlando, FL November 2016-May 2019

• Established appropriate rental rates through market research to ensure high profitability

• Handled all property maintenance, vendor negotiations, and contracts

• Developed new Company Policies and Procedures to increase work efficiency for the company

• Thoroughly interviewed and qualified the best possible tenants for each property

• Tenant relation and retentions

• Investigated complaints, disturbances, HOA violations, and resolve problems

• Acted as liaison between customers and investors

• Ensured staff complies with state laws and office policies and procedures

• Directed collection of monthly assessments, rental fees, and deposits

• Contacted potential clients to establish rapport and arrange meetings

• Planned and oversaw new marketing initiatives

• Researched organizations and individuals to find new business opportunities

• Increased the value of current customers while attracting new ones

• Found and developed new markets and improving sales

• Developed quotes and proposals for clients

• Developed goals for the development team and business growth and ensured they were met

• Trained personnel and help team members develop their skills Lead Property Manager, All County Premier Property Management, Orlando, FL October 2015- November 2016

• Responsible for processing leasing applications for all properties in the portfolio

• Responsible for marketing and new business for the company

• Hired and trained new hires

• Responsible for payroll

• Ensure staff complied with Florida laws and office policies and procedures

• Ensured all maintenance issues are resolved in a timely manner

• Conducted regular inspections of the property

• Prepared reports to document maintenance issues, repairs made, and other pertinent details about the status of the property

• Oversaw the financial operations of the property such as billing residents for rent payments, collecting rent from residents, and depositing funds into an escrow account for taxes and other expenses

• Developed and implemented marketing strategies to attract new residents to the property

• Communicated with current residents about any changes to their lease terms or policies

• Coordinated with vendors to arrange for repairs and renovations to be completed

• Communicated with property owners to resolve any issues with the manager’s performance

Property Administrator, Hampton & Hampton Management and Leasing, Orlando FL September 2012-September 2015

• Coordinated maintenance for all properties

• Performed quality control on all completed work orders with the customers

• Developed a great rapport with vendors to help ensure timely service and that the job was done correctly the first time

• Ability to adapt to multiple systems for coordinating maintenance, leases, renewals, and HOA

• Attained one on one communication and problem-solving techniques when dealing with current customers on policy issues

• Processed invoices to accounting using YARDI budgeting software

• Aid legal counsel to directly assess and address contractual issue

• Prepared reports and calculations using current CPI for rental increases per each lease contract

• Handled HOA inquiries and violations as well as basic rental agreements, and owner/tenant concerns

• Entered monthly tenant charges in YARDI and print out aging reports for property manager s review

• Created tenant invoices involving payments for tenant service work orders, monthly HVAC and supplemental meter charges

• Collected up to date COI's and W9's for all vendors and make sure everyone complies

• Listened to property owners/tenants’ requests, address concerns and comments about the community, rules, HOA fees, etc

• Administered certificate of insurance (COI) program to ensure that tenant and contractor certificates of insurance are current and correct Real Estate Service Administrator, CBRE, Lake Mary, FL, October 2010-August 2012

• Completed paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible

• Monitored deadlines and provide notices to appropriate parties when necessary

• Ensured each transaction complies with legalities and any tax withholdings are complete

• Scheduled necessary appointments with all parties, including open houses and the final walkthrough

• Helped organize community outreach events to improve our standing in the local area

• Produced all marketing materials including brochures, flyers, online marketing, social media posts, etc. to continuously build our brand

• Compiled and distributed weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met

• Delivered concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings

• Participated in training sessions to improve skills with administrative tasks in the real estate industry

Education

Tyler Texas Junior College, Associates Degree Broadcast Journalism (2005) The University of Texas at Arlington, Bachelor Mass Communication and Broadcasting (2010)

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