Support Specialist Administrative Secretary

Anthony M. Kauffman

**** * ****** *** *** *** Colorado Springs, CO 80918 717-***-**** ********.****@*****.***

Objective

Computer Networks & Cybersecurity graduate seeking an entry-level position in the Information Technology industry where I can utilize my current skills and learn and grow within an organization.

Education

B.S. Computer Networks & Cybersecurity, Minor Business Administration 2021

University of Maryland Global Campus, Cum Laude, GPA 3.89

A.S. Information Systems Management 2017

Harford Community College, GPA 3.86

Academic Honors

Alpha Sigma Lambda Tau Chapter May 2020

Upsilon Pi Epsilon Honor Society May 2020

(Computing and Information Disciplines Honor Society)

UMGC Dean’s List 2017-2021

Harford Community College Presidents List 2015-2017

Harford Community College Deans List 2015-2016

Experience

Business Technical Support Specialist 10/2022 - present

David C Cook

Provide technical support to teams within the organization, including external clients when required

Primarily support the warehouse and applications and integration with other business applications

Manage ticketing system and comprehensive database of resolutions are kept up to date

Identify and resolve technical issues

Assist with system integrations including development and design

Maintain and enhance existing reports and queries to meet business requirements

Prepare maintenance plans and upgrade schedules for organizational systems

Deliver regular and customized training to teams within the business

Support the Help Desk team in day to day issues as available or as necessary

Key Achievements:

Implemented and migrated database for latest version of File Maker Pro to new server

Executed the upgrade of Mobile (Warehouse) Scanner devices to Latest mobile version for security purposes

Provide Warehouse management for factory reset and/or re-imaging of Mobile (Zebra) scanners with PowerShell to achieve latest supported OS

Systems Support Technician III 06/2021-10/2022

Synergy Partner Group, Colorado Springs, CO

Provide high-level of customer service to include troubleshooting and repair of client devices and performing software and hardware configurations.

Perform database administration for multiple client sites.

Resolve open/unresolved issues with clients in expeditious manner and document resolution to all generated tickets.

Perform other duties and projects as assigned, e.g. security awareness training for client sites.

Key Achievements:

Assisted in integration and support for clients with SalesForce application merge

Provided Security Awareness to clients

Administrative Secretary 06/2017-06/2019

Johns Hopkins Bloomberg School of Public Health (JHSPH)

Office of Information Technology (OIT), Baltimore, MD

Procure paper, office supplies, electronic devices, network cabling/hardware, and servers for JHSPH.

Maintain inventory of electronic devices for JHSPH-OIT personnel and warranty information for JHSPH students, clients, staff, and OIT personnel electronic devices.

Answer business calls and schedule appointments/meetings for IT director, JHSPH-OIT management, students and staff

Track and coordinate the disposal of hard drives from Client Services and during e-cycle events.

Supervise printer deliveries to clients and staff and update Clients Services to perform software installation and education for client/staff.

Create and manage students and staff accounts in Pharos (printing charges).

Enter cellular, travel, and non-travel reimbursements for JHSPH-OIT personnel in SAP for approval.

Service Writer 11/2013-05/2014

Pep Boys, Bel Air, MD

Prepare customer vehicle service work order for technicians to diagnose.

Review technician’s findings/recommendations and prepared estimates for customers.

Technician 09/2001-05/2008 & 07/2011-06/2012

Zimmerman’s Automotive Services Inc., Mechanicsburg, PA

Oil/lube assistant manager/technician (2001-2003).

Automotive reconditioning specialist for auto sales department (2003-2005).

General automotive repair (2005-2008 & 2011-2012).

-Certified Pennsylvania vehicle safety and Emission’s inspector for lightweight automobiles.

-ASE certified alignment technician.

-Diagnostic/repair technician.

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Communications Technician 08/2008-06/2011

Comcast Cable, Urbana, IL

Certified commercial/residential installation, service, and repair technician.

Maintain inventory of tools, supplies, and equipment.

Maintain personal performance scores for both installation and service jobs.

Skills

ServiceNow

SAP

Clean driving record.

Mechanical background in automotive.

Proficient in Microsoft Word, Excel, and PowerPoint.

Experience in computer networking and data communications.

Knowledgeable of common IT principles, processes and procedures

Competent with set-up or break-down of hardware, external devices, and installation of software.

Novice ability in C/C++ Programming language.

Hands-on worker.

Self-motivated.

People friendly with great communication skills.

Strong body and mind.

Self-efficient in completing tasks and problem solving.

Work well individually or as a group to complete objectives.

Lightning Pick Order Fulfillment Coordinator

Basic Knowledge JDE OneWorld

Data Systems International/Cloud Inventory/ e2open integration specialist

Certifications

CompTIA Security+ ce Certification 10/2022 – 10/2025

References

Available upon request.

Contact this candidate