Flight Attendant Student Intern
Resume:
Darieny Palacios Martinez
New York, NY 10029
***************@*****.***
EDUCATION
**** **** ****** ******* ** Technology Canton, NY
B.A. in Health Care Management
2014 SUNY Canton College of Technology Canton, NY
Certificate in Health Science Career Studies
SKILLS
Strong verbal communication Adaptability Dependability Flexibility
Attention to detail Affective Communication Leadership Collaboration
Team player Time Management Willingness to learn Organization
Proficient in Microsoft Office (Word, Excel, PowerPoint)
WORK EXPERIENCE
IA Reservist January 2023 – Present
FEMA
●Ensure that individuals and families affected by disasters have access to the full range of FEMA assistance programs in a timely manner.
●Developing partnerships with the States, voluntary organizations, the private sector, and other Federal agencies that are delivering assistance to survivors.
●Provide applicants with appropriate referrals to other Federal, State, and local agencies, voluntary organizations, and faith-based organizations.
Flight Attendant August 2022 – Present
PSA Airlines Washington, DC
●Perform all regulatory and assigned cabin duties with constant attention to passengers while providing a safe and comfortable onboard experience
●Maintain thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft
●Assist passengers in stowing carry-on baggage
●Provide food and beverages to passengers, which required pushing and pulling moveable carts weighing up to 250 pounds
●Maintain a neat and orderly cabin environment
●Contribute to a reliable and on-time operation by working with other crew members to meet all report times, departure times, and minimum turn times
●Maintain reliable and prompt attendance according to Company policies and procedures
●Present a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code
●Foster the Company’s core values and culture throughout the work environment
Covid - 19 Contact Tracer January 2022 – June 2022
Insight Global New York, NY
●Conducted community outreach of community members diagnosed with COVID-19, as well as their contacts, through telephone communication
●Conducted COVID-19 case interviews and contact tracing using a trauma-informed, culturally respectful approach that built trust and facilitated sharing of information
●Followed approved scripts, policies and procedures, providing NYC community members with approved information about COVID-19 prevention and case reduction
●Collected and recorded information obtained from the case interviews and contact gathering into the data system in accordance with established policies and procedures
●Provided information and instructions on approved isolation and quarantine guidelines
●Identified barriers to community engagement efforts and appropriately escalated issues to Supervisor
●Participated in meetings and case reviews to improve case investigation outcomes
●Protected and maintained confidentiality and privacy of case interviews and contacts through adherence to appropriate protocols and standard operating procedures
Flow Monitor April 2021 – October 2021
AYA Healthcare/DOH New York, NY
●Collaborated with the Department of Health to help monitor the flow of patients through the vaccination POD (Point of Dispensing)
●Greeted, registered and/or checked in and took temperatures of the patients scheduled to receive a vaccine
●Ensured smooth and timely transition from one step to the next for all patients visiting the POD
●Directed patients to cubicles to sit with nurses to be vaccinated
●Translated for Spanish speaking patients when required
●Ensured smooth transition post-vaccine from nurse’s station to waiting area to ensure that patients did not leave immediately and waited their required time
●Assisted patients schedule their second dose appointment via the Vax4all portal
●Took direction from Department of Health staff with any requests for assistance of any type
●Provided patients their second dose appointment information
●Followed masking and CDC guidelines
Vocational Case Manager March 2019 – April 2022
Project Renewal New York, NY
●Assessed client’s vocational skills, strengths, and barriers to employment
●Ensured clients had working phone number with appropriate voicemail message and professional email address
●Assisted clients gather work history information to create working resumes
●Helped clients obtain documentation for employment including valid I-9 documents, diplomas, licenses, credentials, and certificates
●Referred clients as needed to obtain business attire, haircuts, and other services related to personal hygiene and professional appearance
●Collaborated with shelter staff to assist clients with employment goals
●Communicated with shelter staff about clients’ progress Monitored weekly attendance and performance in Pre-Employment Internship Program
●Coordinated with collaborators regarding community programs or resources for clients
●Facilitated and conducted Money Management workshops weekly
●Entered accurate and timely client information, progress, and documentation into required databases and case records
Case Manager October 2017 – March 2019
Project Renewal New York, NY
●Conducted intakes and assessments, including psycho-social evaluations for assigned caseload
●Provided case management services and assists in the creation of and adherence to their Individual Living Plans, identifying short and long-term objectives to be achieved
●Conducted community outreach to identify needs and resources for assigned caseload
●Maintained accurate and up to date written client documentation as required by and in accordance with city and state oversight agency guidelines
●Inputted all client information and updates into the CARES system
●Counseled clients through individualized sessions on issues such as achieving personal goals, finding permanent or alternative housing, maintaining sobriety, complying with medication protocols and pursuing employment opportunities
●Performed other duties as assigned by the Director of Social Services or the Senior Case Manager
Student Intern January 2017 – May 2017
Metropolitan Hospital New York, NY
●Screened bilingual staff for Spanish fluency and developed medical interpreting curriculum
●Reviewed all neurology consults for CVA/TIAs diagnosis in order to develop appreciate treatment
●Visited patients with respective CVA/TIAs diagnosis to track progress
●Provided verbal and/or nonverbal communication to patients to educate them on their diagnosis
●Created excel spreadsheet for stroke patients and risk management
●Administrative duties as assigned by supervisor
Sr. Resident Assistant August 2014 – January 2017
SUNY Canton College of Technology Canton, NY
●Supervised Resident Assistants
●Supervised dorm residents daily
●Logged detailed and accurate dorm activity records
●Planned and facilitated weekly staff meetings
●Organized building programs for dorm residents
●Provided social, academic, and personal support to students adjusting to residence hall living through organizing hall social events
●Performed weekday and weekend duties
●Established office hours for availability to residents and staff
●Submitted administrative reports and forms to residence life
●Notified students of hall policies, safety regulations, building maintenance scheduling and planned fire drills
●Trained new resident assistants
lANGUAGE
Spanish (Native)
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