Auto Parts Customer Service
Resume:
Erika Candelas
**** *. ***** ***. *******, CA ***54
******.********@*****.***
Education:
●Kaplan University Online – Ft. Lauderdale, FL Associate of Science Degree – Criminal Justice 11/2011
●Institute of Technology – Clovis, CA
Certificate – Network Support Technician 4/2014
Martinsburg College – Martinsburg, WV Certificate – Healthcare Administrative Specialist 4/2023
Experience:
O’Reilly Auto Parts 2/2023-5/2023
Retail Sales Specialist: Complete new planograms or revisions, prepare stock returns for shipment back to distribution center, greet and assist customers in store and over the phone, fill store front holes/low stock with product from overstock in backroom, complete cycle counts routinely to keep store inventory counts current and accurate, delegate end of day tasks between myself and other co-workers, deliver parts/supplies to commercial customers, write up and process returns when necessary, ensure all company assets are locked and secured properly, as well as ensure building is locked and secure before departure, assist in training new employees if they have any questions.
Midas 7/2022- 2/2023
Service Advisor/Manager: provide polite and friendly customer service by greeting customers upon entry, get necessary vehicle information, address customer concerns and write up work orders and hand off to technicians to perform the work, write up estimates based on technician recommendation and go over suggestions with customers, sell parts/labor for work needed, schedule appointments, order parts, enter inventory as needed, make sure shop supplies are stocked, clean and maintain shop, place promotions/branding signage, call back customers to pick up vehicles or for estimates, enter in daily spreadsheets for store goals/profitability margins.
American Ambulance 12/2021-03/2022
Emergency Medical/Fire Dispatcher: take patient emergency medical and fire calls, promptly and accurately confirm patient/incident address/location. If unknown, utilize RapidSOS/RapidDeploy to get a more accurate location where they are located, utilize CAD system to enter information for EMS/Fire Department on call information, notify of up/downgrades and new information/changes if/when available. Provide callers with pre-dispatch/arrival instructions such as bleeding control, administering Epi-pen or Narcan, or CPR, etc.
Walmart 03/2020-6/2021
Front End Team Associate: assist customers with their purchases, ensure they had a great shopping experience with prompt checkout, inquire if there was anything else I could assist them with, check prices, find replacements for damaged items, assisted in training new team associates when necessary
Towne Park 05/2019-03/2020
Guest Service Associate: Greet patients upon arrival, ask if they would like to utilize valet service, ask if they need further assistance such as directions, how to access the correct area of the hospital, etc. Make thorough inspection of vehicle information, any visual defects/damages, note any faults in vehicle to relay to other drivers, promptly and carefully park/retrieve vehicles upon patient departure/arrival, once again offer additional assistance, and thank them for utilizing the service.
Skills:
●Experienced with Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
●Able to type accurately at 50 WPM
●Able to drive manual and automatic transmission vehicles
●Customer Service experience
●IAED EMD/EFD certified
●Experience creating/setting up displays of various types of products/locations
●Office administration experience
●Automotive service advisor experience
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