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Customer Service Distribution Center

Location:
Stockton, CA
Posted:
May 17, 2023

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Resume:

YVONNE ARCHIBEQUE SAMS

***** *** ******** ***** • Oakdale, California • 209-***-**** • adw6wm@r.postjobfree.com PROFESSIONAL EXPERIENCE

FLORY INDUSTRIES, Salida, CA

Vice President of Sales and Marketing August 2022 – Present Responsible for selling whole good nut harvesting equipment worldwide with $80,000,000 in sales for almonds, pecans, hazelnuts, and others. Support and lead a network of 8 highly engaged and competitive California dealers. Manage direct sales in tri-county area around factory territory with a knowledgeable and tenured team. Participate on executive team developing execution strategy for company growth. Supported largest acquisition in company history to complete our equipment line, introducing a tree shaker and pistachios. Developed transition plan to consolidate both companies’ sales and marketing teams. Developed first ever go to market strategy. Manage 9 person sales team across CA including sales reps, sales engineers, and logistics. G3 ENTERPRISES, INC., Modesto, CA (Gallo Family Company) Sr. Director, CA Logistics May 2020 – July 2022

Responsible for full P&L of $130,000,000 business including sales, marketing, business development, maintenance, warehouse, and transportation operations for raw materials for glass bottles and wine making, such as sand, cullet, soda ash, limestone, glass, wine grapes, bulk and bottled wine around California. Responsible for championing customer development vision and adoption, creating a team and defining the customer journey to provide best in class logistics service to over 1000 customers managing orders, projects, financials, team development, contract negotiation and execution of orders. Responsible for business development standing up full-service logistics business on central coast selling warehouse space along with specialty pack services such as repack, bulk to case, case to case, special labeling and reclaim. Manage team of 85 full time and 50 seasonal.

• GROWTH- Implemented growth strategy doubling revenue over 5 years, designed plan to double in next 5 years. Implemented successful vision strategy, through strong leadership skills to grow market share from 18% to 45%. Developed business plans which included gaining new customers, analyzing logistical challenges, and producing new solutions by using data to determine market penetration and regional growth.

• LEADERSHIP- Responsible for pushing team to think outside the box, hire team members to push the business forward, to make decisions best for the business, hold self and those around to be the best.

• OPERATIONS- Reduced operating expenses 25%, Created and identified process improvements from customer service to operations. Created ROI for additional equipment managing $3M maintenance budget, implementing GPS, GIS and actively supporting a new Transportation Management System implementation introducing technology into agriculture.

• SYSTEMS- Implemented new transportation management system moving business processes from being manual to automated transitioning customers, carriers, and team members to utilizing technology providing real time visibility, increasing payment to supplier from 14 days to 2 days, training drivers to interact with in cab devices.

• RELATIONSHIPS- Manage Supplier, Customer and Winery relationships. Responsible for 25 carriers, 650 drivers, 1000 customers and Top 100 Wineries in California. Wineries include E&J Gallo, Trenchero Family Estates, Constellation Wines, Delicato Family Vineyard, Treasury Wine Estates, and Diageo. Created year-round staffing for seasonal business, introduced collegiate internship program hiring seasonal interns from multiple schools.

• PROCESSES- Managed processes and systems required in receipt, storage and shipment of products, materials, equipment, parts, accessories, and supplies. Includes inspection and accounting of incoming and outbound shipments for accuracy, completeness, and errors. Promote culture of problem solving and lean thinking.

• FINANCIALS- Review activity reports and financial statements to determine progress and status in attaining objectives, revising objectives and plans in accordance with current conditions. Manage systems and processes required to accurately bill customers and pay carriers to meet load count accuracy standards. Increased load count accuracy by from 76% to 99%.

• PLANNING- Developed annual business plans that included: Financial objectives, Business objectives including leading continuous improvement efforts in Safety, Quality, Cost, and Morale. Capital spending plans and Organizational policies and responsibilities. Implement Human Resource Planning for seasonal and full-time staff. Director, Logistics- Customer Development (promoted) Jan 2016 – April 2020 Responsible for full P&L of $105,000,000 business including warehouse and transportation for raw materials for glass bottles and wine making around California. Responsible for championing customer development vision and adoption, creating a team and defining the customer journey to provide the best in class logistics service to over 1000 customers managing orders, projects, financials, team development, contract negotiation and execution orders. Responsible for selling over 3 million square feet of warehouse space in the central valley along with specialty pack services such as repack, bulk to case, case to case, special labeling and reclaim. Manage team of 25 full time and 50 seasonal. YVONNE ARCHIBEQUE SAMS Page Two

PROFESSIONAL EXPERIENCE (Continued)

Sr. Manager, Wine Raw Materials Transportation and Logistics (promoted) July 11 – Dec 15 Responsible for $40 million business including full P&L of the world’s largest wine grape transportation business, involves the truck movement of 30% of California’s wine grapes and grape byproducts. Managing effective utilization of 1,500 trailers and five dispatch locations operating 24x7 during the four-month season. Responsible for grower, customer, winery, and carrier relationships to ensure that customer service is maintained at highest level. Responsible for creating and executing capital and operating financial plans as well as for growing the business. Logistics Business Development Manager (promoted) February 08 – June 11

• Responsible for the strategic planning, developing customer relationship management, selling of the organization's third-party logistics provider services for 8 lines of business. ERNEST AND JULIO GALLO WINERY, Woodridge, Illinois Consultant- Start Up Regional Distribution Center (Offered job, moved) September 04 – January 05

• Developed and implemented efficient Regional Distribution Center (RDC) work processes: receiving, storage, shipment planning, shipment, recoup, rework of value-added packaging, GMP and order management.

• Developed processes and systems required to ensure inventory transaction accuracy warehouse layout enabled optimal operational efficiency, equipment selection and installation including meet established metric targets: shipping errors, RDC cuts, railroad turnaround, warehouse damage, and GMP compliance.

• Assisted in selection of qualified Regional Distribution Center staff and insured start-up costs were within budget.

• Worked with Winery resources to implement Gallo Warehouse Management System (“WMS”) concurrent with start-up of operations, including successful technology transfer to operations, qualification of identified personnel. TYSON FOODS, INC, Chicago, Illinois

Consultant - Organizational Development August 2003 – November 03 Supported transition during BPI’s acquisition of Tyson foods for HR related items including conducted corporate training to employees, coordinated on campus interviewing, assisted HR audits, I-9 and program assessments. DOMESTIC ENGINEER, Bolingbrook and Mattoon, Illinois December 02 – January 08 ERNEST AND JULIO GALLO WINERY, Modesto, California Technical Training and Safety Manager (Moved to IL) October 01 – November 02 Special Services Department Manager May 00 – Oct 01 PACIFIC PRE-CUT PRODUCE (Now Taylor Farms), Tracy, California Warehouse Department Manager (Left for Promotion) June 99 – May 00 Accomplishments: Reduced injuries in warehouse by 50%, equipment costs by 15%, overtime by 30%, and customer complaint frequencies by 25%.

FRITO-LAY INCORPORATED, Modesto, California

Continuous Improvement Master Trainer and Recruiter (Left for Promotion) June 95 – May 99 Organizational and employee development for 600 person plant, including mentoring for all levels in facility. Manufacturing Manager- potato, Cheetos, and Sun Chips March 97 – May 99 EDUCATION

California Ag Leadership Foundation Program: Class 45 California Polytechnic State University, San Luis Obispo, California Bachelor of Science Degree in Agricultural Engineering Technology Minor in Organizational Development and Training

VOLUNTEER WORK

MEMBER, Central Catholic High School Board, 2021- Present DIRECTOR, Modesto Junior College Agriculture Advisory Board, 2020- Present PRESIDENT-ELECT / DIRECTOR, California Polytechnic State University Alumni Association Board and College of Agriculture Food and Environmental Sciences Dean’s Council 1999-2002, 2017- Present DIRECTOR, California Polytechnic State University, Bio Resource and Ag Engineering Department, 2015- Present DIRECTOR, United Way of Stanislaus County, Modesto, CA, 2 terms 2018- 2021 DIRECTOR, St. Stanislaus School, Principal Advisory Board, 2 terms, 2014-2019 MEMBER, Patterson High School Logistics Advisory Board Member, 2013-2019 DIRECTOR, Alpha Omicron Pi Network 8 West Coast states and Canada, 10 years PRESIDENT, Alpha Omicron Pi, Chi Psi Chapter, Corporation Board, 10 years PRESIDENT, California Polytechnic State University Alumni Association, Modesto Chapter, 5 years



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