Melanie Todd

Phoenix, Arizona *****

623-***-****

adw6w4@r.postjobfree.com

Relevant Skills

•Strong work ethic

•Detail oriented

•Strong computer skills

•Management and Supervision experience

•Proficient with customer care and resolution

•Experienced with administrative and payroll duties

•Skilled at analytical problem solving

Work Experience

Copa Health, Inc. Peoria, Arizona

Substance Abuse Specialist, MACT 4/2022 -Current

Facilitate groups for Medical ACT team, follow Integrated Dual Diagnosis Treatment curriculum. Case management, member care, and fidelity oriented. Medical Liaison for PCP and BHMP.

Community Bridges, Inc. Phoenix, Arizona

Bonus Program Supervisor 4/2021 – 4/2022

Supervise staff, coordinate Bonus client care. Manage intakes/referrals. Housing applications with city ordinances. Coordinate of care for members. Maintain reports and housing reports and meetings.

Community Bridges Inc. Phoenix, Arizona

Acting Clinical Coordinator 5/2020 – 4/2021

Supervise staff, coordinate Fact members care. Manage and following fidelity. Manage intakes/referrals, housing applications with Mercy Care, coordination of care for members in and out of hospital. Court order treatment, reports, and maintaining mental status report for mental health court.

Community Bridges Inc. Phoenix, Arizona

Act Specialist, FACT III 1/2020 – 5/2020

Housing applications for members, prepare reports, attend court, help navigate services for Members, case management, and help facilitate employees and duties.

Community Bridges Inc. Phoenix, Arizona

Employment Specialist, FACT III 1/2019 – 1/2020

Facilitate services for member, assist in Pre-employment, employment services, Case management, peer support, and assist in everyday independent living skills.

Community Bridges Inc. Phoenix, Arizona

Peer Support Specialist, CCHP Navigator II 12/2017 – 1/2019

Negotiate medical care and services for clients, case management, peer support for individuals in crisis and everyday living.

Logisticare Phoenix, Arizona

Customer Service Representative 3/2016 – 12/2017

Polite and courteous problem solving, negotiate transportation for Medicare and Medicaid. Navigate LOAD and computer systems.

New Solution Transitional Living Facility Phoenix, Arizona

Weekend Cook/ Assistant Manager 8/2016 - 4/2017

Assistant Manager of 50 bed facility. Responsible for meal preparation for 50+ clients

Provide 3 meals a day. Supervise cleaning staff and ordering process.

The Breadman Inc. / Sara Lee Corporation Phoenix, Arizona

Owner/Operator 9/2006 – 2/2010

Responsible for 9 stores in territory. Sales, Marketing, Stocking, Ordering, Distribution.

Managing 3 full time employees, management and customer relations.

Albertson’s Grocery Phoenix, Arizona

Receiver 12/2004 – 9/2006

Responsible for all merchandice and venders in and out of the store. Documentation proficient in computer systems and Shipping and Receiving of all products in and out of store.

Education

Estrella Mountain CCC Arizona

Associates Degree in Liberal Arts 1996

DeVry Institute of Technology Phoenix

Bachelor’s Degree in Computer Information Systems

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