Service Representative Support Specialist
Resume:
Melanie Todd
Phoenix, Arizona *****
************@*****.***
Relevant Skills
•Strong work ethic
•Detail oriented
•Strong computer skills
•Management and Supervision experience
•Proficient with customer care and resolution
•Experienced with administrative and payroll duties
•Skilled at analytical problem solving
Work Experience
Copa Health, Inc. Peoria, Arizona
Substance Abuse Specialist, MACT 4/2022 -Current
Facilitate groups for Medical ACT team, follow Integrated Dual Diagnosis Treatment curriculum. Case management, member care, and fidelity oriented. Medical Liaison for PCP and BHMP.
Community Bridges, Inc. Phoenix, Arizona
Bonus Program Supervisor 4/2021 – 4/2022
Supervise staff, coordinate Bonus client care. Manage intakes/referrals. Housing applications with city ordinances. Coordinate of care for members. Maintain reports and housing reports and meetings.
Community Bridges Inc. Phoenix, Arizona
Acting Clinical Coordinator 5/2020 – 4/2021
Supervise staff, coordinate Fact members care. Manage and following fidelity. Manage intakes/referrals, housing applications with Mercy Care, coordination of care for members in and out of hospital. Court order treatment, reports, and maintaining mental status report for mental health court.
Community Bridges Inc. Phoenix, Arizona
Act Specialist, FACT III 1/2020 – 5/2020
Housing applications for members, prepare reports, attend court, help navigate services for Members, case management, and help facilitate employees and duties.
Community Bridges Inc. Phoenix, Arizona
Employment Specialist, FACT III 1/2019 – 1/2020
Facilitate services for member, assist in Pre-employment, employment services, Case management, peer support, and assist in everyday independent living skills.
Community Bridges Inc. Phoenix, Arizona
Peer Support Specialist, CCHP Navigator II 12/2017 – 1/2019
Negotiate medical care and services for clients, case management, peer support for individuals in crisis and everyday living.
Logisticare Phoenix, Arizona
Customer Service Representative 3/2016 – 12/2017
Polite and courteous problem solving, negotiate transportation for Medicare and Medicaid. Navigate LOAD and computer systems.
New Solution Transitional Living Facility Phoenix, Arizona
Weekend Cook/ Assistant Manager 8/2016 - 4/2017
Assistant Manager of 50 bed facility. Responsible for meal preparation for 50+ clients
Provide 3 meals a day. Supervise cleaning staff and ordering process.
The Breadman Inc. / Sara Lee Corporation Phoenix, Arizona
Owner/Operator 9/2006 – 2/2010
Responsible for 9 stores in territory. Sales, Marketing, Stocking, Ordering, Distribution.
Managing 3 full time employees, management and customer relations.
Albertson’s Grocery Phoenix, Arizona
Receiver 12/2004 – 9/2006
Responsible for all merchandice and venders in and out of the store. Documentation proficient in computer systems and Shipping and Receiving of all products in and out of store.
Education
Estrella Mountain CCC Arizona
Associates Degree in Liberal Arts 1996
DeVry Institute of Technology Phoenix
Bachelor’s Degree in Computer Information Systems
Contact this candidate