Mail Clerk Center Associate
Resume:
Vernon Long
ADMIN. ASST./OFFICE CLERICAL SUPPORT
Escondido, CA 92027
***************@***********.***
To obtain a position with a company offering growth and opportunity in the field of Administrative Assistant or Office Clerical Support.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clerical Assistant
SER-Jobs for Progress - Oceanside, CA
April 2018 to September 2018
Answer telephone and take telephone applications.
Assist Case Manager and perform Case Manager duties. Schedule appointments and interview potential candidates for the program. Complete forms and paperwork.
Case Manager
SER-Jobs for Progress - Oceanside, CA
January 2018 to March 2018
Take applications for the SER Jobs for Progress job training program. Review applications; send out pre-enrollment forms to be filled out by applicants. Schedule interviews with applicants; during interview ensure that all necessary documents are present, make copies of documents; review all forms are filled out correctly and thoroughly. Go over policies and procedures of the program and eligibility requirements. Scan and email completed forms and documents to SER National in Texas for review and determination of eligibility. Comply with National's requirements of any additional information needed and corrections.
Once eligible, enter enrollment information in the system and proceed with enrollment procedures. Administrative Assistant
SER JOBS FOR PROGRESS - Oceanside, CA
January 2015 to December 2017
Answer phones
Assist Case Manager with appointments.
Review files
Review and complete forms
Data entry
Interview prospective participants
Collections Assistant
American Red Cross - Escondido, CA
June 2008 to June 2012
Greet donors as they enter and sign in for registration. Make bags for donations. Seal bags. Prep bags and tubes for transport. Assist techs. Assist donors if they have reactions. Attend to canteen area. Customer Service Agent
Prescription Solutions - Costa Mesa, CA
October 2006 to October 2007
Provide excellent phone customer service.
Handle customer concerns and inquires.
Start and complete orders for patients' prescriptions. Mail forms and information to patients per their requests. Phone Center Associate
The Home Depot - Cypress, CA
October 2005 to October 2006
Provided excellent phone customer service.
Handle customer concerns and inquires.
Train associates to be able to cover phone center for breaks. Log sick and late calls in book to track attendance of associates. Make changes on daily schedules as needed, copy schedule for next business day. Phone Center Supervisor
The Home Depot - Santa Ana, CA
August 2000 to July 2005
Provided excellent phone customer service.
Handle customer concerns and inquiries.Scheduled out the weekly schedule for employees. Mediated conflicts among co-workers.
Assisted managers with employee disputes and other tasks as directed. Trained new hires.
Education
No Degree-was studying toward BA in Business Administration University of Phoenix
1997
Accounting and Business Administration
Mesa Community College
1986
Skills
• Administrative Assistant (3 years)
• Customer Service (10+ years)
• Data Entry
• Mail Clerk
• Office Admin
• 10 Key Calculator
• Typing
• Microsoft Office
• Hospitality Experience
Assessments
Receptionist — Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ f97ec20ef798389cb7773e2e108252c4eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Data entry experience.
Computer experience in Word and Excel.
Team player.
Detail oriented.
Contact this candidate