Frank W. Polk

**** **** ****, ********* **** ****4 216-***-**** adw6vq@r.postjobfree.com

CAREER SUMMARY

Retired Senior IT Professional looking to put strong skills back into practice. Strong background in Financial Services industry at JP Morgan Chase, Manufacturing industry at GE Lighting, and Military service as Commissioned Officer. Experience managing Information T, Process Improvement, Risk Controls, Quality Assurance, Business Analytics, Business Continuity and Disaster Recovery.

AREAS OF EXPERTISE

Business Analysis Information Security Quality Assurance Data Analytics Information Technology Risk Management Data Center Management Networking Six Sigma Process Improvement Data Warehousing Project Management Statistical Sampling & Analysis

PROFESSIONAL HISTORY

Retired October 2017 - Present

JPMorgan Chase, Columbus, OH March 2015 - September 2017 Executive Director, Operations Risk Control

Accountable for Third Party Oversight of vendor activities and relationships between Chase and critical product/service providers. Manage vendor performance against contractual provisions, Services Level Agreements, and documented expectations. Ensure vendor’s continuity and disaster preparedness.

- Drove long-standing Action Plans to closure, reworking plans, providing tactical extensions to better align target dates with planned initiatives, and facilitating mitigation of risks.

- Persuaded management to reassess risks associated with outstanding action plan items, and successfully influenced closure of the past due items based on mitigation already executed.

JPMorgan Chase, Columbus, OH March 2006 - February 2015 Manager, Quality Assurance - Management Information Systems

Manage team of IT Professionals. Accountable for Business Administration and support of QA’s Automated Compliance & Evaluation System application (ACES). Provide Statistical Sampling, Sample Reconciliation, and technical support.

- Designed QA Sampling Methodology and Sampling Processes, identifying and implementing process improvements. Drove selection decision making and implementation of ACES as QA’s automated loan review application. Increased analyst productivity across all QA units, and improved cycle times through process improvements and automation of loan review processes.

- Designed, developed, & delivered Statistical Sampling Reconciliation model that proved the attainment of Confidence Level and Precision goals. Commended by investors Fannie Mae/Freddie Mac as being industry leader in this arena. New model proved historic attainment of goals, and forecasting/projections, facilitating proactive quality controls and process adjustments.

- Effected redesigned and implemented of ACES Data Warehouse, accommodating QA business needs, Statistical Sampling Reconciliation requirements, and Federal QA data mandates.

JPMorgan Chase, Columbus, OH March 2003 - February 2006 Manager, Specialized Servicing Application Development

Manage team of IT Professionals. Responsible for application development staff workload and work product. Accountable for hitting project milestones and on time/on budget deliverables. Determine resource requirements for project initiatives, and appropriate staffing levels for production support. Identify & mitigate risks to IT Service Management and Application Delivery.

- Managed Image Capture and Application Development of FileNet Pilot project. Assumed responsibility for a stalled Image Compression project. Developed bulk loan processing workflow and imaging application performance metrics to meet business requirements, attaining strategic goals and delivery of planned storage cost savings.

GE LIGHTING, Cleveland, OH July 2000 - August 2002

Project Manager

Manage digitization projects, ensuring adherence to schedules, budgets to meet customer needs. Apply process quality improvements to achieve stable operations and maintain software quality.

- Implemented Project Lifecycle Management driving Six Sigma quality improvements and Decision Point processing, into all New Product introductions, delivering base cost productivity improvements. Translated Six Sigma Quality Decision Point process to all major initiatives.

GE LIGHTING, Cleveland, OH November 1996 - June 2000

Account Manager, World Wide Sourcing

Manage team of IT Professionals. Responsible for IT leadership, project management support on multiple Six Sigma quality improvement projects, administration of Sourcing’s Procurement Management System, and management of support team to provide end-to-end application support & stable operations. As Data Architect for Sourcing division, responsible for data management, modeling, integration, distribution, storage and data warehousing of all procurement related information.

- Energized support team to meet challenge of full support for Distribution Services Order Management System. Redesigned support processes for productivity improvements, and introduced process metrics, achieving increase in problem resolution.

- Directed interfacing of order management processing with third-party warehousing agent. Facilitated the sales, shipping and billing of Holiday Lighting products, delivering millions in annual net income.

- Designed, developed, and implemented Lighting’s Global Sourcing Data Warehouse. Delivered unparalleled procurement information analysis and reporting capabilities, where virtually none existed before. Facilitated the identification and execution of hundreds of cost savings projects and new business initiatives.

EDUCATION PROFESSIONAL DEVELOPMENT

Bachelor of Science in Computer Science, University of Maryland University College, College Park, MD, August 1996

Six Sigma Green Belt Certification, GE Lighting, August 2001

TECHNOLOGY

Oracle / PL/SQL; Quest / Toad; SQL Server / SSIS, T-SQL; SAP / Business Objects (BI); Programming: Assembler; BASIC; C; Cobol; Fortran; Perl; Pascal; SAS; TCL; Java basics

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