Customer Service Call Center
Resume:
Ann Marie Cox
Experienced Customer Service Professional
Customer Service Professional with 20+ years of experience. I have been the first point of contact for the many diverse companies I have worked with. I am resolution driven, service first, followed by providing information that could elevate the customer experience. I retired in 2012. Looking to leverage my wealth of experience and knowledge into the open customer service role at your organization.
Experience
SABBATICAL
Dec. 2012 - Present
SR CUSTOMER CARE SPECIALIST / TECH SUPPORT
Jan. 2002 – Dec. 2012
Verizon Wireless Atlanta, GA
• Resolved customers inquiries into their accounts
• Assisted customers with technical support concerns and troubleshooting
• Advised and assisted clients regarding billing and plan changes
• Initiated and executed group projects
• Develop and maintain a call monitoring program ensuring high quality of service
• Multitask and manage several ongoing tasks and priorities
• Consistently met and exceeded performance goals
• Interact and coordinate with other departments to resolve customer issues EDUCATION
WESTERN MICHIGAN UNIVERISTY
General Studies Kalamazoo, MI
HENRY FORD COMMUNITY COLLEGE
Computer Science Certificate Dearborn, MI
Personal Info
Email:
***********@*****.***
Phone:
Key Assets:
Technical Support
Customer Service
Project Management
Call Center
Supply Management
Management
Training & Development
Microsoft Office
Office Procedures
Supervisory
Consultative Sales
Scheduling
Troubleshooting
Payment Collection
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