Processing Specialist Data Entry

Donald Robbins Richard

Portland, Oregon 503-***-**** ****************@*****.*** LinkedIn Profile Business & Data Analyst with 6+ years of experience, with expertise in analyzing complex business models, managing data and metrics, and implementing strategies to improve operational efficiency. ACCOMPLISHMENTS

• Proactively utilized various data analysis tools and techniques, created in-depth business reports, which facilitated the timely and accurate delivery of critical information to the organization.

• Utilized my analytical abilities to identify pricing discrepancies on Dell's website early on and promptly rectified the issue, resulting in significant cost savings for the company. As part of a team effort, the cumulative cost savings amounted to a substantial amount of money.

• Demonstrated proactive leadership skills by successfully organizing feedback sessions, training, and mentoring programs, resulting in a 15% increase in business quality scores. This achievement highlights my capability to lead effectively and drive positive outcomes.

• Appointed by senior leadership to serve on a transition team and successfully facilitated the transfer of 350 employees from one organization to another, ensuring a seamless transition for the business.

• Contributed to streamlining operations by simplifying tracking processes and automating tools, resulting in increased organizational efficiencies.

CORE COMPETENCIES

Business Acumen Data Analysis and Visualization Data modeling Attention to Detail Executive Communication Collaboration Critical & Analytical Thinking Decision making Strategic Planning Team Leadership Organizational Efficiency Adaptability Process Improvement Project Management LEADERSHIP PRINCIPLES

Be the best at what you do Ownership Learn and Be Curious Results Driven Empathy Earn Trust RECOMMENDATIONS

“Donald and I have worked together for over 5 years. I have always found him to be diligent, dedicated, and a quick learner with astute observation skills. He is a natural leader, and what makes him stand out is his approachable and friendly demeanor.”

Christopher Fernandes Advisor Dell International Team Lead

“Richard has consistently been a standout performer in the Order Management domain, leveraging his expertise and can-do attitude to consistently help the team and the business exceed our goals. His customer-first mindset has been a shining example for others to follow. I would like to express my appreciation for Richard's unwavering focus and determination to go above and beyond, managing even the most complex projects, and ensuring that the team met its goals. Richard, your achievements are something to be proud of, and I encourage you to continue your excellent work.”

Shanawaz Siddiqui Sr Advisor Dell International Manager PROFESSIONAL WORK EXPERIENCE

Marketing Operations Analyst – Dell Content management Jul 2017 - Sep 2018 Dell Technologies, Hyderabad, India

Audits & Operations -40% Team collaboration – 30% Process Improvement – 10% Data Analytics & Reporting -20%

• Conducted pricing audits globally, providing support for Revenue Loss Prevention and monitoring pricing content (ListPrice, Promo, Cost, etc.), and calculating negative margins for products sold on Dell.com.

• Analyzed data to identify trends and patterns, optimizing business performance and generating fact- based audit evidence to forecast future trends and generate business insights.

• Utilized various tools and technologies, developed and implemented data analysis strategies to create sales reports, marketing reports, financial reports, operational reports, and Business Intelligence reports.

• Effectively managed Incident & Escalation Management by leading cross-functional teams for issue resolution while also delivering detailed Root Cause Analysis (RCA) to stakeholders during pricing audits. Donald Robbins Richard

Portland, Oregon 503-***-**** ****************@*****.*** LinkedIn Profile

• Collaborated with cross-functional teams to design and implement reporting solutions that aligned with business needs, ensuring seamless business operations. Business & data analysis, Reporting, Data Visualization, Incident & Escalations Mgmt, Stake Holder Mgmt, Python, Advanced Excel, MS Office, Forecasting, Trends, Business Insights, Pricing Audits, Revenue loss Team Lead Operations - Dell Order Management March 2015- Jun 2017 Dell Technologies, Hyderabad, India

Team Lead - 30% Operations- 40% Reporting- 20% Training & Development-10%

• Served as a Process Lead, overseeing operations and delegating tasks to a team of 20 Order Processing Associates.

• Developed strategic goals and approaches to help the team and the organization meet business SLAS

• Provided training, mentoring, and feedback sessions to associates and monitored team performance to ensure meeting targets with 100% productivity and high accuracy, reported on team metrics, and published monthly stack reports.

• Contributed to the streamlining of operations, enhancing productivity and efficiency, and ensuring the timely and effective accomplishment of the organization's objectives. Business & data Analysis, Reports, Data Visualization, Team Leadership, Training and Mentoring, Advanced Excel, MS Office, Strategic Goals, SLA’s, Team Metrics, Task Mgmt, Performance Mgmt, Process Improvement. Team Lead Quality- Dell Order Management Nov 2013 – March 2015 Dell Technologies, Hyderabad, India

Team Management -20% Audit & Operations-50% Reporting-20% Training & Development-10%

• Led the planning, organizing, and delegation of tasks to the team of 14 QA’s and conducted quality reviews to ensure compliance with the overall Quality of orders processed were at 98% consistently.

• Supported operations by tracking, documenting, publishing, and analyzing productivity, quality, and escalation reports, which helped identify areas for improvement, ensured quality and accuracy, and streamlined order management processes.

• Onboarded new staff members and provided training and support to the quality assurance team.

• Improved customer satisfaction and company profitability by managing end-to-end order process lifecycle activities, ensuring smooth operations and effective collaboration across departments. Business & Data Analysis, Reports, Dashboards, Data Visualization, Team Leadership, Escalations & Incident Mgmt, Stake holder Mgmt, On-Boarding, Training, Python, Advanced Excel, MS Office, Customer Satisfaction. Order Processing Specialist - Dell Order Management Apr 2012 - Nov 2013 Dell Technologies, Hyderabad, India

Order Processing-60% Escalations-20% Stake Holder Management-20%

• Processed software and hardware orders for Dell.

• Led the order lifecycle management from the initial order creation to the order release. Ensured that orders were processed with accuracy and 100% quality.

• Ensured the client requirements were met in a timely and efficient manner. Review and process Purchase Orders, Teamwork, Data Entry, OMS, Advanced Excel, Customer Satisfaction. EDUCATION AND PROFESSIONAL DEVELOPMENT

Post Graduate Program in Lean Six Sigma, 2023 Isenberg School of Management, UMass Amherst. Post Graduate Program in Data Science and Business Analytics, 2022 Texas McCombs School of Business Masters of Science/Biotechnology, 2011 Loyola Academy, Osmania University, Hyderabad, India Bachelors of Science/Biotechnology, 2008 Avanti Degree and PG College, Osmania University, Hyderabad, India

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