Remote Jobs Service Agent

MATTHEW SALTZBERG

**** ** ******** ****** 772-***-****

Port Saint Lucie, Florida 34952 *********@*******.***

SKILLS PROFILE

Management professional with an extensive background providing Information Technology and Customer Services. Successful record of improving operations and customer satisfaction for clients in a variety of industries. Resolve vendor and customer issues. Accounts receivable/payable, payroll, purchasing and inventory management.

Consolidate and computerize office services to reduce costs and labor. Document business processes and provide tech support and training. Produce management reports to cover operations, budgets and performance metrics. Expert level skill in MS Word, Excel, Access, Project, SharePoint, PowerPoint, Visio and Quickbooks.

SYKES

Customer Service Agent

worked remotely to provide customer support for clients Ancestry.com and Intuit Turbo Tax

worked with multiple databases to keep updated on product information, new policies and technical support

handled billing and orders

BANK OF AMERICA

Office Services Manager

Coordinated the IT inventory remediation process; planned requirements with users and communicated to Design Team

Conducted inventory, made assessments and designed network architecture to effect consolidation

Scheduled installation teams and tracked workflow

Set up and deployed new devices and provided on site support

MEDICAL STAFFING NETWORK

IT Services Coordinator

Reduced costs by creating a system for nationwide IT inventory management which eliminated outdated equipment and deployed more effective new equipment

Implemented policies and procedures to coordinate production applications and fulfill service delivery requirements to users and customers

HOSTOPIA

Account Manager

Responsible for customer relations, monitoring and control of new client installations, management of issues resolution, change control and communications

Provided pre- and post-sales technical support; participated in kickoff meetings and orientation and training for web host customers

Conducted webinars for new clients on their operating systems, Internet protocols, website design and hosting of application and e-mail services

Managed implementations and migrations for new hosting clients

BANK ATLANTIC

Project Coordinator/Lead Technical Writer

Member of implementation team of analysts and data warehouse consultants

Gathered user requirements and conducted interviews to determine how to migrate existing data sources and processes into Business Objects

Created data dictionary and training materials in the business modeling process

Diagrammed Business Intelligence architecture and systems process models in Visio

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