Business Analyst

Michael Hefter

***********@*****.*** 414-***-****

Hands-on Business Analyst with an aptitude for solving complex business issues, while ensuring operational objectives. Extensive experience spearheading large-scale projects for premier corporations. Cross-functional leader in high-pressure, challenging, and time-sensitive environments. Trusted adviser to executive leadership. Decisive leader igniting high-performance teams and transforming organizations.

Areas of Expertise:

Agile & Waterfall Methodologies including SAFe / Kanban Continual Growth Mindset Project Management Training Strategical Planning Initiatives

Process Improvements Due Diligence Emerging Technologies Product Deployments

Compliance Business & Functional Requirements

Professional Overview

Rockwell Automation

Milwaukee, WI Nov. 2021 – Current

Lead Senior Business Systems Analyst

Worked with internal stakeholders to implement new features in an application named Partner Relationship Manager (Microsoft product).

Key Accomplishments:

- Worked with leadership on strategic initiatives designed to increase partner participation in the PRM application.

- Led discussions for: Projects Interviewing Stakeholders, and daily stand ups with engineers and stakeholders.

- Provides project status to leadership in Business and IT.

- Built our maturity of agile SAFe principles including Jira Align.

Northwestern Mutual

Milwaukee, WI Jan2021 – July2021

Business Analyst Specialist

Worked with internal business stakeholders (Business, Engineering, and QA) to implement Whole Life product / contract on a new platform.

Key Accomplishments:

Worked with business units to determine scope of project. Collaborated with engineering and testing to implement the requirements.

Documented business requirements, users stories, “As Is & To Be”, process diagrams and test cases for implementing the Whole Life Product.

Farm Credit Bank of Texas

Austin, TX July2020 – Oct2020

Business Analyst

Worked with vendor Q2 Solutions and internal business stakeholders to implement a mobile deposit capture solution.

Key Accomplishments:

Worked with business units to determine scope of project. Collaborated with engineering to implement the requirements.

Documented business requirements and users stories for the mobile deposit capture feature and downstream impacts.

Apple

Austin, TX Jan2020 – June2020

Business Analyst / Project Manager

Worked with teams at Apple and Slack (Vendor) to deliver business solutions to enhance the product Slack (collaborative tool). Collaborated with cross-functional teams to provision Slack to all employees at Apple and sunset Apple Chat internal application.

Key Accomplishments:

Worked with business units to determine groups of employees to be provisioned Slack. Documented requirements and wrote user stories. Collaborated with engineering to implement the requirements.

Documented business requirements and users stories for several projects to sunset the application named Apple Chat.

Gathered feedback from users to implement enhancements to Slack. Worked with management to prioritize the features to be implemented by Slack and / or Apple.

NORTHWESTERN MUTUAL

Milwaukee, WI Dec2015 – May2019

Senior Business Analyst / Senior Project Manager

Work cross-functionally with teams to design and deliver business solutions to enhance the Client Website and the Company’s internal website, utilized by field representatives and employees. Agile methodology. Additionally, ensure requirements, diagrams, E2E testing plan, and timelines are accurate and comply with corporate initiatives.

Key Accomplishments:

Collaborated with product teams to represent Financial Teams throughout the Client Website.

Gathered requirements, created / managed project plan, and worked with product teams to implement /test.

Created a product, Production IDs, that allowed Product teams to do a “smoke test” to validate their release in production

Designed a process for Product Managers to reference regarding, Production IDs.

Spearheaded and delivered a Consumer Website Demo environment which allowed Financial Representatives to promote the Consumer Website to their clients.

Assisted with the training of Financial Representatives on the new product features.

Took ownership and managed backlogged work for 2 departments, resulting in increased efficiency.

Managed and groomed backlog for 2 Data teams.

FIS GLOBAL

MiMMilwaukee, WI Dec2010 – Dec2015

Project Manager

Recruited to the role to manage the implementation of Bill Pay for 200+ financial institutions. Primary duties included, compiling, analyzing, and coordinating business and technical requirements for the branding process of Bill Pay User interfaces. Likewise, managed data conversions from other Bill Pay system providers.

Key Accomplishments:

Successfully, implemented several web-service projects and interfaces.

Rolled out a Mobile Bill Pay for financial institutions.

Extensive knowledge of Web Services Data Language.

Designed and implemented SOPs, that resulted in increased efficiency and accuracy.

Additional Professional Experience

MARSHALL & IISLEY BANK, Milwaukee, WI Business Analyst / Project Manager, 2005 – 2010

Worked with internal and external teams to implement a Loan Origination System named Net Oxygen.

Gathered / documented business requirements and functional specifications for enhancements to the Loan Origination System.

Worked with technical teams to implement upgrades from WiPro.

Educated leadership and project team members on functional and business requirements.

Utilized technical aptitude to create Test Cases; perform system and unit testing; and to design process improvements based on such data.

US BANK, Milwaukee, WI Senior Financial Analyst / Project Manager, Dec1996 – Dec2005

Trust Company

Lead project manager role on 2 acquisitions: Star Bank and Mercantile Bank.

Merged Trust Accounts to US Banks applications.

Mortgage Company

Well-versed in modeling loans for bulk acquisitions and sales.

Automated processes that resulted in more efficient data processing.

Designed an analysis to forecast service released premiums.

Education & Designation

Bachelor of Business Administration – UNIVERSITY OF WISCONSIN – WHITEWATER

1st: Finance

2nd: Economics

Product Manager Meetup Member, 2018

Data Driven Impact & Data Driven Decision – Data Analytics Courses Attended, 2018

Corporate Training – Product School, 2018

Scaled Agile Framework (SAFe), 2016

Series 6 / 63 Licenses – Mutual Funds (inactive)

Technical Expertise

MS Office Suite (Power Point, Excel, Project, Access, Word, PowerPoint, Outlook), Visio, SharePoint, Secure Share, Slack, Skype, Zoom, OneNote, Zoom, Crystal Reports, Power BI, Use Cases, User Stories, User Acceptance Test Plans, Process Flows, Business Rules, Communications, Business Requirements, Functional Design Documents, Technical Specifications, Solution Design, Impact and Estimation Analysis, Wire Frames, Jira, Jira Align, Miro, Kanban, SAFe, Azure, Confluence, Agile Craft, MS SQL Server, SQL Server Analysis Services (SSAS), SQL Server Reporting Services, Splunk, Oracle, Quip, Trello, Scrum, InVision, various Accounting systems, defect tracking systems, and Contact Management Systems.

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