Sales Associate Customer Service

MENA EYESON

201-***-**** ************@*****.***

SUMMARY

A resourceful healthcare service oriented professional with experience in customer service who consistently meets and exceeds productive goals. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

EDUCATION

Hudson County Community College Jersey City, NJ

Associate in Health Services, A.S

Relevant Courses Taken: Medical law and Ethics, Introduction to Health care and Dynamic to health care in society.

Familiar (Knowledge) with: EMR Systems, and Medical Terminologies: HIPC, HMO and PPO

EXPERIENCE

Walgreens North Bergen, NJ

Customer Sales Associate 02/2018 – Present

Address customer service inquiries in an accurate and timely fashion.

Handle and operating cash registers.

Help in the processing incoming and outgoing merchandise

Beauty Consultant 02/2018 - Present

Assist customers to find their skin care products

Answer calls and suggesting quality skin care products for customers

Organize beauty events monthly and yearly to raise beauty goals for the company

McDonald’s Corporation Shelby Township, MI

Crew Trainer 08/2016 – 05/2018

Provided training and management of newly hired employees and old crew members in the job.

Built customer loyalty by providing them with accurate food anytime they place an order.

Adhered to the quality and standard of the chain.

Analyzed customer complaints and feedback for constant improvement.

AFRICAN HEALTH NOW Accra, Ghana

Program Coordinator 10/2012 – 12/2014

Scheduled meetings with local NGOs, and arranged conference calls.

Made travel arrangements, planned and organized workshops to identify local NGOs needs for development and training.

Developed comprehensive reports on ongoing programs and submit annual report.

Raised funds with a collaborative team to donate to large population involving women and kids.

Yeboah Clinic East Legon Ghana

Receptionist, Doctor Yeboah’s Office 10/2014 – 11/2014

Received and handled in and out patients for treatment.

Made Arrangement for patients in and out patients transportation.

Registered new clients for future appointments.

Received phone calls both inbound and outbound from old and new clients.

FOX FM Accra, Ghana

Receptionist 03/2015 – 06/2015

Properly directed inbound calls in phone queue to improve call flow.

Provided accurate and appropriate information to customers inquires.

Always maintained up-to- date records and performed clerical task like receiving mails and faxing.

Additional receptionist duties as needed.

SKILLS

Quick Learner, go-getter

Teaching and leadership skillsets

Proficient with Microsoft Office (100wpm)

Able to prioritize and multitask

Organizational and time management

Dependable, respectable to all diverse population

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