Service Representative Front Desk
Resume:
SHARDONNAY SUGGS
HENRICO, VIRGINIA,23394
1-301-***-**** C / 540-***-**** H
***************@******.***
PROFILE:
Self motivated individiual with 13 years customer service skills.
Fair and just with commitment to setting a good example.
Able to thrive in a fast paced enviornment.
Versatile quick learner, who loves challanges and adapts well to new situations.
EXPERIENCE:
Toothbeary Pediatric Dentistry
Patient coordinator
Glen Allen
7/5/21 present
• Greeting patients as they arrive and answering the phones
• Scheduling and canceling patient appointments
• Completing and filing insurance forms
• Translating dental services into proper billable codes
• Communicating with dental supply vendors
• Handling test results (x-rays)
• Office duties, including document filing, scanning, and creation
Modern dentistry
Front desk
North chesterfield
nov 16 2020 - 6/30/2021
• Greeting patients as they arrive and answering the phones
• Scheduling and canceling patient appointments
• Dental Charting and Treatment Planning
• Completing and filing insurance forms and dental billing records
• Translating dental services into proper billable codes
• Managing office inventory and supplies
• Communicating with dental supply vendors
• Handling test results (x-rays)
• Office duties, including document filing, scanning, and creation
2020/ worked a lot of different jobs to stay essential
•Smile direct club
Smile guide
Richmond VA 5/13/19- 2/27/20
Greeting customers with a smile
Taking the time to explain what the company is all about, taking scans of customers teeth, making sure they understand what they are signing up for, making sure I’m above 85% sales for the month and 80% for the week . Call customers to remind them of appointments, putting customers insurance on file and gathering all the information . Setting up schedules each day
•RGI General Contractors goodwill
Supervisor
Quantico va
Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching.
•Bowling green Heath rehab center
housekeeping team leader
BOWLING GREEN, Va - march/2016-2018
Leading a team of Housekeepers to maintain rooms to the highest standard possible.
Cleaning and setting up all residents rooms
Rearranging and assembling furniture in rooms.
Inspecting the work of cleaners for conformance to prescribed standards of cleanliness.
Reporting any maintenance issues to senior Maintenance Managers.
Carrying out various cleaning tasks.
Moving furniture to clean under and behind it.
Disinfecting and deodorising toilet bowls and bathrooms
Ensuring that housekeeping materials and equipment are maintained and used correctly.
Managing all handovers in a professional manner.
Reporting persistent staff absences to the HR Manager.
Carrying out any reasonable residents requests.
Informing managers about the status of cleaned rooms.
Safeguarding the personal items of guests.
•MARYLAND DENTAL SCHOOL
Dental assistant
BALTIMORE, MD - June/2015 - Feb2016
Welcoming customers in the dental office
Preparing customers for treatments or checkups ensuring their comfort
Selecting and setting up instruments, equipment and material needed
•University of Maryland Medical Center
Patient Service Representative
Baltimore,Md 03-201*-**-****
• Explain policies, procedures, or services to patients using medical or administrative knowledge.
•Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
•Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
•Interview patients or their representatives to identify problems relating to care.
•Refer patients to appropriate health care services or resources.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Teach patients to use home health care equipment.
EDUCATION:
MERGENTHALER VOCATIONAL/TECHNICAL SCHOOL
HIGH SCHOOL DIPLOMA 2011
Fortis college Towson
Dental assistance
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