Systems Analyst Business

Greig George

****, *** ***** **, **** Worth, Tx-76120

Tel: +1-469-***-**** Email: ***********@*****.***

Skill set:

• Business Analyst, Requirement gathering, analysis and documentation;, Agile, Scrum, User stories- acceptance criteria, stakeholder management, functional& UAT test cases, Story Boarding, UML, Reporting and Presentation, JAD

• Agile project management tools like Jira

• MS-Office suites like MS Excel- pivot tables, CBA; MS PowerPoint in reporting and client presentation documents

• Database management tools like SQL

CAREER SUMMARY.

December 2019- Present- Director and Operations Manager and Freelance BA consultant. ELM Foundation. Managing the day-to-day operations at ELM Foundation which is an ecommerce, educational and software service firm. 2009 March – November 2019. Business Systems Analyst / Project Manager Organization. Aivea Corporation- Oregon, USA

Coordinating and communicating between the stakeholders Problem solving

Stakeholder engagement and management

User stories- acceptance criteria creation and reviewing User story mapping

Planning releases

Sprint planning

UAT test cases

Arranging grooming sessions and review meetings

Measuring performance

Consolidate requirement gathered into actionable items, reports and presentations. Understand business objective and design surveys to discover prospective customers’ preferences

Requirement gathering functional, non-functional and prototype, Story boarding Conduct JAD sessions and workshops

Documentation

Business Writing

2006 April – 2009 February. Business Systems Analyst. Organization. FLOvate Technologies- Ipswich, UK

Client Orientation.

Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.

Collaborated with Sales and Marketing teams, third-party technology distributors to facilitate communication for successful project launches.

Conducted business analysis, project assessment and feasibility determination.

Served as a conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Provide guidance to clients on devising effective and efficient approaches to achieve the project objectives.

Documentation / Scoping.

Strategized project scoping and specifications documents, to clearly communicate the project roadmap.

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements.

Interpreted customer needs into application and operational requirements.

Liaised with various business units to gather requirements and resolve issues. Team Leadership

Led multidisciplinary team of up to 4 to 14 developers, designers, testers working on multiple projects simultaneously.

Coordinated work of developers and other departments to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals.

Provide guidance to clients on devising effective and efficient approaches to achieve the project objectives.

Project Kickoff / Implementation Training

Met with all developers and project stakeholders to lead a kickoff meeting. Defined and introduced the project, team members' roles, and key deliverables. Mapped out timelines, milestones, communication processes, question and answer session.Liaise with other project areas to coordinate interdependencies and resolve issues.

Generated excitement and buy-in to secure commitment to project objectives, and shared a group vision to start the team on a motivated track.

Liaison between the organizational units, technology teams and support teams.

Quality Assurance / Project Review

Assigned Q.A. team members to develop test cases, browser requirements, functional analyses of online products, and worked with internal and external clients, and stakeholders to conduct interim project reviews and final project tweaks prior to launch. Obtained multi-level signoff on projects prior to approval.

2002 March – 2006 March. MIS Analyst

Organization: Customer Focus Services- California, USA

Formed the Human Resource Team for the Management Information System, enabling the company to efficiently serve clients such as Sony, Ritz Interactive, Net2phone, Apex, Citibank etc.

Managing both the operations and financial MIS teams, supervising all major aspects of the department, ensuring timely exchange of reports with all the clients of CFS, earning trust and respect from clientele including the Fortune 100 companies from around the world.

Collect data and accurately prepare the day-to-day volume analysis reports.

Prepare special reports by analyzing crucial data that assist top management in taking crucial decisions.

Identify and back-up important data, business such as Season, New Product, Website links etc, and prepare quarterly business estimates.

Functioned as the India Point of Contact for the CFS headquarters in, Los Angeles for all important reports.

Documentation of the process updates of specific clients and organizing Flash Reports internally and for the clients.

1999 – 2002. Accounts Executive

Organization: Godrej GE Appliances Ltd.

Working closely with the Branch Accountant in preparing Accounts and Tax reports for successful business audits.

Jointly with the Branch Accountant, collected various types of data from other branches regarding stock transfers etc for proper tax assessment. EDUCATION:

2003- 05 Bangalore University, Bangalore, India

MBA- Human Resource Management

1996- 99 Baldwin Methodist College, Bangalore, India Bachelors in Commerce

1995- 96 St. Aloysius College, Bangalore, India

Pre Degree Course

Other Skills and interest:

Excellent people and analysis skills. Ability to work with difficult people and bring harmony into workplace, improving the overall effectiveness of the organization.

Ability to seamlessly perform under pressure.

Language skills in English, Kannada, Hindi, Tamil and Malayalam languages.

Good computer and internet skills

Values and Hobbies:

Strong work ethics, Personal integrity, Family

Tennis, Cricket, Reading, Music

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