Sales Associate Customer Service
Resume:
OLUWAKEMI
ROQEEBAH
*****************@*****.**
m
Winnipeg, MB R3T 2X4
SUMMARY Reliable, top-notch sales associate with outstanding customer service skills and relationship- building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Seasoned Sales Representative with exceptional success in business-to-business and business- to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
SKILLS • Written and Oral Communication Skills
• P>Sales management
• P>Sales presentations
• Verbal and Written Communication
• POS System Operation
• Flexible Schedule
• Retail Loss Prevention
• Inventory Control Procedures
• Customer Service
• Reliable and Punctual
• Negotiation Tactics
• Listening Skills
EXPERIENCE SALES ASSOCIATE 09/2021 to 10/2022
HILMA STORES - IBADAN, NIGERIA
• Increased sales and customer satisfaction through personalized servicing.
• Listened to clients and introduced solutions to satisfy business and personal needs.
• Worked with loss prevention in monitoring shopper behavior.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Provided product benefits and advantages and discussed pricing with interested parties.
• Received and displayed product shipments on store retail shelves upon delivery.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Worked with fellow sales team members to achieve group targets.
• Developed trusting relationships with customers by making personal connections. SALES ASSOCIATE 02/2016 to 08/2016
JUSTRITE STORES - LAGOS, NIGERIA
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change. EDUCATION AND
TRAINING
AGUDA SENIOR GRAMMAR SCHOOL - SURULERE, LAGOS STATE High School Certificate
Olabisi Onabanjo University - Ogun State, Nigeria
Bachelor of Science
PHARMACOLOGY
University of Manitoba - Winnipeg, MB
Bachelor of Science
NURSING(In-View)
LANGUAGES English: First Language
English: C1
Advanced
Contact this candidate