OLUWAKEMI

ROQEEBAH

adw6sp@r.postjobfree.com

m

431-***-****

Winnipeg, MB R3T 2X4

SUMMARY Reliable, top-notch sales associate with outstanding customer service skills and relationship- building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Seasoned Sales Representative with exceptional success in business-to-business and business- to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

SKILLS • Written and Oral Communication Skills

• P>Sales management

• P>Sales presentations

• Verbal and Written Communication

• POS System Operation

• Flexible Schedule

• Retail Loss Prevention

• Inventory Control Procedures

• Customer Service

• Reliable and Punctual

• Negotiation Tactics

• Listening Skills

EXPERIENCE SALES ASSOCIATE 09/2021 to 10/2022

HILMA STORES - IBADAN, NIGERIA

• Increased sales and customer satisfaction through personalized servicing.

• Listened to clients and introduced solutions to satisfy business and personal needs.

• Worked with loss prevention in monitoring shopper behavior.

• Engaged customers in social conversations to create pleasant and easy shopping experience.

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

• Provided product benefits and advantages and discussed pricing with interested parties.

• Received and displayed product shipments on store retail shelves upon delivery.

• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Worked with fellow sales team members to achieve group targets.

• Developed trusting relationships with customers by making personal connections. SALES ASSOCIATE 02/2016 to 08/2016

JUSTRITE STORES - LAGOS, NIGERIA

• Helped customers locate products and checked store system for merchandise at other sites.

• Engaged with customers to build rapport and loyalty.

• Prepared merchandise for sales floor by pricing or tagging.

• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

• Provided positive first impressions to welcome existing, new and potential customers.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Assisted teammates with sales-processing tasks to meet daily sales goals.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Collected payments and provided accurate change. EDUCATION AND

TRAINING

AGUDA SENIOR GRAMMAR SCHOOL - SURULERE, LAGOS STATE High School Certificate

Olabisi Onabanjo University - Ogun State, Nigeria

Bachelor of Science

PHARMACOLOGY

University of Manitoba - Winnipeg, MB

Bachelor of Science

NURSING(In-View)

LANGUAGES English: First Language

English: C1

Advanced

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