Customer Service
Resume:
** ****** ****** • West Springfield, MA ***** • 413-***-****•**********@*****.***
DIANNE FOLEY
Career Summary:
Personable and polite with 15 years of combined work experience as a hair stylist, cashier,server and manager. Work fast with precision and attention to detail Other Skills:
Strong customer service, problem solving, management, product procurement, accounts receivable/ payable and retail sales; originally licensed in cosmetology in 2011. Has a certificate presented for customer service 101 from Holyoke Community College in 2021.
Work Experience:
Hair Stylist, Supercuts, West Springfield, MA, super cuts,East Longmeadow,Ma. Costcutters,Agawam,Ma.2017-2022
● Cut, clipped, colored, highlighted and styled hair according to customer requests.
● Used scissors, color, trimmers, blow dryers and other hair accessories.
● Upsold conditioners, makeup or other supplies and educated customers about their use.
● Operated the cash register and accepted payment by cash, credit or debit.
● Ordered supplies, scheduled appointments and kept business records. Manager/ Hair Stylist, Great Clips, Westfield, E. Longmeadow, Greenfield, MA, 2015-2017
● Cut hair for new clients and a loyal customer base.
● Received ongoing training and learned the latest trends and advanced skills.
● Ordered/ received supplies and scheduled employee hours.
● Supervised the work of 8 other hair stylists.
● Demonstrated outstanding customer service, completed bank deposits and operated a register.
Hair Stylist, Hair Cuttery, Westfield, MA, 2011-2015
● Consulted with customers about hair preferences, offering suggestions as appropriate.
● Shampooed, rinsed and dried hair or hair pieces.
● Cut, trimmed and shaped hair using brush, comb, scissors, etc.
● Learned and shared with customers extensive knowledge of products for sale.
● Marketed more profitable services or products to generate store revenue. Other Experience:
Cashier/ Manager, F.L. Roberts, West Springfield, MA, 7 years
● Operated cash register, helped customers locate items and kept a clean retail store.
● Oversaw 6 store employees in daily work tasks or assignments.
● Performed accounts receivable and accounts payable.
● Inventoried retail items such as lottery tickets, tobacco products and alcohol.
● Completed daily operational requirements by scheduling and assigning employees. Education:
West Springfield Senior High, West Springfield,Ma. Mansfield Beauty School, Springfield,Ma.
2010 Cosmetology license
Holyoke Community College, Holyoke,Ma.
2021 Certificate Customer Service 101
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