Cherie Cousin

Customer Service Reprensentative

Vernon, FL 32462

adw6sj@r.postjobfree.com

850-***-****

Looking for a long term position, preferably a career in which I can build Character and a future for myself while ensuring that the company that I am with is also benifiting from my positivity and expertise in customer service and receptionist skills. Ability Summary

I have the ability to thrive and succeed in a public setting. I like to make and achieve the goals that I set.

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Lowe's - Panama City Beach, FL

January 2019 to Present

Assist customers with their purchases and answer all questions one may have during their shopping experience. Handling credit card, cash, check and business account purchases. Ensuring the customer received competent, knowledgeable and friendly service. Dental lab technician assistant

Affordable Dentures & Implants - Panama City, FL

February 2017 to July 2017

Assisted with all aspects of the manufacturing and repairing of dentures and partials. Strict timelines and deadlines were met on a daily basis all while maintaining excellent workmanship. Customer Service Reprensentative

General Dynamics - Panama City, FL

December 2016 to February 2017

Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

Clerk

Panama City, FL

January 2016 to October 2016

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Clerk Cashier

Chevron - Panama City, FL

January 2015 to May 2015

Cashiers handle payments from customers purchasing goods and services. Duties Cashiers typically do the following: * Greet customers * Ring up items purchased by customers on scanners, cash registers, and calculators * Accept payments from customers and give change and receipts * Bag or wrap customers' purchases * Process returns and exchanges of merchandise, which includes inspecting whether the items are in good condition and using the right procedure for cash, credit cards, or other types of payment * Answer customer questions and provide information about the store's procedures and policies * Help customers to sign up for store rewards programs and to apply for store credit cards * Count how much money is in their register at the beginning and end of their shift In some establishments, cashiers have to check the age of their customers when selling age- restricted products, such as alcohol and tobacco. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Others may stock shelves or mark prices on items.

Manager

Pier 98 Marina - Panama City, FL

May 2014 to November 2014

Assisted owner of store by ensuring the Deli as well as the front end Cashier ran smoothly. This inludes product orders for both Deli and the entire store. Handled Money on a daily basis.Obtained Managers Serve Safe Food Handlers card.

Customer Service Representative (CSR)

Sprint - Panama City Beach, FL

July 2013 to April 2014

Work performed included but was not limited to answering incoming and placing outgoing calls to customers that ensured the most accurate and professional information and assistance possible. Policies and procedures were constantly changing due to the type of business it was, therefore it was absolutely necessary to look up and follow all policies and procedures on each and every call. I was also entrusted with confidential information on large Federal, Millitary and Business accounts that required a cetrian level of security. I accepted payments and handled any issues that they may have to ensure that they to be happy with the company and service that they were getting. Cook/Trainer

Hooters - Panama City Beach, FL

July 2009 to February 2013

Prepared food as well as cooked it. Completed all aspects of the kitchen duties from set up to selling.. made truck orders and trained new employees as well. Gained "trainer" status in early 2012. Receptionist/ Clerk

Bob's TV and Sales - Summerfield, FL

January 2008 to October 2008

This position required me to handle all aspects of the customers experience from greeting to completion of the sale as well as scheduling for deliveries and repairs. The companies policies and procedures were followed as well as the policies of the different brands of televiisions or electronic devices that were purchased or repaired. All transactions were to be confidential due to the sensitive information taken at the time of sale due to loans etc.. Tax Preparer

Liberty Tax service - Ocala, FL

January 2005 to May 2005

Prepared both individual and small business taxes. Customer Service Rep

AOL TIME WARNER - Orlando, FL

July 2001 to June 2002

Successfully met and exceeded customers expectations of customer service for this ever changing company on a daily basis by following their specific policies and procedures due to the changing nature of the business. Aslo accepted payments and scheduled service calls then followed up to ensure all was completed in a timely manner. Was also responsible for running credit checks for customers to get new services.

Receptionist

Reed Nissan - Orlando, FL

March 2000 to March 2001

Answered over 15 line phone. managed up to 10-15 salesmen at any given time. Greeted customers as they came into the dealership. Completed some title work for vehicles. Completed reports for customers and Salesmen. Filed customer files and Collected large sums of money from purchases of vehicles.

Chiropractic Assistant Medical records Clerk/ Rece Dental Lab Tech - Dunnellon, FL

July 1998 to February 2000

Carolina Dentures Dunnellon, FL

Assisted in the repairing and manufacturing of Dentures and partials. Chiropractic Assistant Medical records Clerk/ Rece Chiropractic Assistant

Dunnellon Chiropractic - Dunnellon, FL

April 1997 to July 1998

Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards in a manner consistent with the healthcare industry's numerical coding system. Education

Diploma in General

Adult Education and technical institute

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

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