Service Representative Support Clerk

ANA WALLA

***** ******* **** **. ******, Texas **373 · 281-***-****

*******@***.***

Organized · Meticulous · Communicative · Flexible · Collaborative SKILLS

Familiar with Microsoft Office Applications (Word, Excel, PowerPoint)

Proficient in English and Spanish (bilingual oral and written communication)

Capable of navigating virtual meeting platforms (Microsoft Teams, Zoom) EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION, BBA., MINOR IN SPANISH UNIVERSITY OF HOUSTON HOUSTON, TEXAS

WORK EXPERIENCE

(In reverse chronological order)

September 2022 – January 2023

BILINGUAL CUSTOMTER SERVICE REPRESENTATIVE/COLLECTIONS SPECIALIST EMPLOYMENT & TRAINING CENTERS/HARRIS COUNTY TOLL ROAD AUTHORITY

• Process/collect fees from toll road violation customers

• Reconcile payments, toll tags, and end of day reports

• Maintain/Update customer accounts

2017 – 2022

LEAD TEACHER

TRINITY CLASSICAL SCHOOL, HOUSTON, TEXAS

Accelerated learning of Latin language using a variety of instructional methods, resources, and technological tools in a 3-person team

Taught 44 students who received language academic awards for the NLE (National Latin Exam)

Adapted to an online educational format during the pandemic for a smooth transition for students and families

Taught 2 elective theatre classes and delegated student roles accordingly

Organized and executed 2 end of semester student theatre productions 2015 – 2017

TEACHER’S AIDE/SUBSTITUTE TEACHER

TRINITY CLASSICAL SCHOOL, HOUSTON, TEXAS

Administered several teacher substitutions and student academic or disciplinary measures as needed

Initiated daily routine duties such as lunch, recess, classroom set up/clean up

Provided oversight of student drop off and pickup 2010 – 2012

STUDENT FACILITATOR

NORTH HOUSTON BAPTIST SCHOOL, HOUSTON, TEXAS

Managed 1 high school classroom and supervised students in an online/face-to-face hybrid format

Administered tests, quizzes, and student homework

Manually calculated grades and distributed progress reports and report cards to students 1999 – 2010

OPERATIONS INVESTMENT: RESEARCH REP., SPECIALIST, SUPPORT CLERK; PROCESSING AND IMAGING REPRESENTATIVE; DIRECT SUPPORT: SPECIALIZED TEAM REP., & REPRESENTATIVE.

INVESCO AIM, HOUSTON, TEXAS

Transitioned to a 6-person specialized team to resolve internal department affairs

Processed dozens of new account applications, distribution forms, financial, and non-financial account maintenance requests

Initiated client transfer, exchange, and redemptions requests before 3:00 PM Central Time daily

Opened, identified, sorted, and scanned hundreds of shareholder requests

Pulled checks from incoming mail to deposit in correct shareholders’ accounts

Executed call outs to brokers when required to verify which mutual fund to invest money received

Operated closing duties by printing end of day reports to balance all checks acquired and prepare checks for daily bank deposit pick up

Managed maintenance requests such as automatic investment plans, systematic withdrawals, and change of address requests

1998-1999

BANK TELLER

CHASE BANK OF TEXAS, EL PASO, TEXAS

Provided customers with depository and check cashing needs as requested

Sold hundreds of bank products such as cashier’s checks, money orders, traveler’s checks, loans, and new accounts to clients

Prepared teller cash position statements as well as accurately balanced cash positions daily 1997-1998

HUMAN RESOURCES CLERK

CHASE BANK OF TEXAS, HOUSTON, TEXAS

Modified employee’s personal data information in various Chase benefit plans such as Retirement, Life and Accident, Cobra and 401 (k) plans

Ran daily print jobs of items requested for outgoing distribution VOLUNTEER EXPERIENCE

2017 – Present

BREAKING BOUNDARIES CHILDREN’S MINISTRY, HOUSTON, TEXAS

Assisted with setup, breakdown, and cleanup of 10+ children’s events

Directed multiple teams of volunteers to proper event stations and activities

Stimulated participation by engaging with and serving children activities and meals

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