Windows User • [Phone number] • [E-mail] Page *

Tracy Reynolds

**** *********** ******

Pittsburgh, PA 15204

412-***-****

adw6rt@r.postjobfree.com

Professional Profile

I am looking to secure a position within the data entry or customer service fields that promotes a team environment and has opportunity for advancement ASzzz

Professional Experience

Willis,Towers,Watson

Pittsburgh PA

Sept 2018-Nov 2018

1. Handled phone calls for multiple clients enrolled In SAWGRASS during open enrollment

2. White glove customer service

3. Authentication of customers

4. Used outlook for emails,meetings,tasks

D.I.G.G. Developing the Internal Gifts of God, 501-C3, Pittsburgh, PA Customer Account Representative

November 2013 – May 2018

Responszibilities:

● Develop programming for at risk youth

● Set up, break down and assist with fundraisers that we holdppppp

● Send correspondence to different organizations and company’s requesting assistance

● Handle phone calls and messages for the Director Windows User • [Phone number] • [E-mail] Page 2

Trinity AME Zion Church, Pittsburgh, PA

Customer Service Representative

April 2006 – February 2018

Responsibilities:

● Input financial records into the computer

● Assist with paying church expenses

● Assist with the writing of obituaries for church members

● Assist with the handling of weddings and funerals Trinity AME Zion Church, Pittsburgh, PA

Van Driver

August 2006 – ●

Responsibilities:

● Transport members to and from church on Sundays

● Tend to the sick and shut ins during the week i.e. help get groceries, medications, run simple errands etc

● Transport church dignitaries during major events Rose International, St. Louis Mo

Customer Service Representative

June 2009 – August 2009

Responsibilities:

● Third party vendor for Bank of America; trained to resolve customer service issue in an inbound call center

● Resolved banking issues and set up accounts

Comcast, Pittsburgh, PA

Customer Service Representative

June 2007 – November 2007

● Answered inbound calls regarding cable service

● Resolved issues

● Utilized skills to up sell and cross sell new/additional cable features

● Arranged repair service and encouraged customer retention Windows User • [Phone number] • [E-mail] Page 3

Dominion Peoples Gas Company, Pittsburgh, PA

Customer Service Representative

November 2002 – March 2003

● Answered all inbound calls regarding residential gas service

● Resolved issues pertaining to delinquent bills

● Set up and prepared customers for the CAP program Core Staff Temporary Services, Inglewood CA

Customer Service Data Entry

May 2002 – September 2002

● Entered orders for distributors

● Answered a multi phone line with 110 – 130 inbound calls daily

● Provided product information

● Up selling and cross selling new/featured products U.S. Auto, Torrance, CA

Senior Customer Service Representative / Internet

January 1997 – May 2002

● Assisted in setting up and writing procedures for the first company website

● Processed internet orders for radiators and condensers

● Issued credit

● Resolved issues

● Balanced sales and credit

Education

Windows User • [Phone number] • [E-mail] Page 4

Fashion Institute of Pittsburgh, 5tttxxtttxxttrt5 thought-outittsburgh, PA Fashion Merchandising

1985 – 1986

Lincoln University, Lincoln PA

Business / English

1983 – 1985

Langley High School, Pittsburgh, PA

1982 Diploma

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