Service Representative Customer
Resume:
DEXTRA RUIZ
email: ***********@*****.***
Phone: 979-***-****
Education
Western Governors’ University, Salt Lake City, Utah
BA Human Resource Management; GPA: 3.23, August 2022
Experience
Feb 2021 – PRESENT
Human Resource Manager –
Cuddly Care Daycare LLC
-Supported the staffing efforts including co-managing the entire onboarding process.
-Assisted in maintaining associate files to ensure compliance with company, local, federal policies.
-HR Policy and Procedures
-New Hire training
-New Employee Orientation
-Verified and processed I9 forms for the staff.
-Recruited, interviewed, and hired qualified applicants for positions.
-Handled multiple audits on employee records pre-hire and post-hire.
-Communicated with a team of up to 25 team members directly and 5 indirectly to establish that the departments requisitions and other staffing needs were met.
-Assisted in scheduling interviews for various departments.
-Workday, approve timesheets and Process Payroll
-Business Operations
-Answered phones, emails, copy, fax, and file.
July 2015 - Present
Personal Banker –
Wells Fargo Bank, Bryan
Operated in a fast-paced environment.
-Cash drawer management.
-Active and daily team communication.
-Successful complete ninety one percent transaction in a timely fashion to ensure customer satisfaction.
-Developed social skills by interacting with customers daily.
August 2011- July 2015
Assistant Store Manager
Wells Fargo Bank, College Station
-Assisted with store operations and managed teams’ goals.
-Trained and coached successful bankers and tellers, created staff scheduling and successfully handle customer complaints and de-escalating issues while maintain full responsibility when the manager was out.
-Active manage rural branch for six months while manger was out on leave.
-Increase cross sales by twenty percent.
August 2008 – August 2011
Customer Service Representative –
Wells Fargo Bank, Brenham
-Performed variety of documents preparations including account maintenance, service requests, notaries, transfers, account closures and stop payments.
-Supported the staffing efforts including co-managing the entire onboarding process.
-Cross sold products and while providing solutions to satisfy customers’ financial needs.
Skills and Interest
-Customer Service
-Teamwork
-New Hire Training
-New Hire Orientation
-Human Capital Management
-Adaptability
-Proficient in Microsoft Word, Excel, Outlook, PowerPoint
-Business Operations
-Ability to prioritize daily tasks.
-Calendar Management
-Business Correspondence
-Staff Supervision
-Project Coordination
-Scheduling
-Administrative Skills
-Proficient in Microsoft Office
-Efficient in using Human Resource Information System
Awards & Acknowledgements
-Credit Champion – 2013-2017
-Tax Preparation Certificate 2015
-Alumni Scholarship 2021-2022
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