DEXTRA RUIZ

email: adw6ra@r.postjobfree.com

Phone: 979-***-****

Education

Western Governors’ University, Salt Lake City, Utah

BA Human Resource Management; GPA: 3.23, August 2022

Experience

Feb 2021 – PRESENT

Human Resource Manager –

Cuddly Care Daycare LLC

-Supported the staffing efforts including co-managing the entire onboarding process.

-Assisted in maintaining associate files to ensure compliance with company, local, federal policies.

-HR Policy and Procedures

-New Hire training

-New Employee Orientation

-Verified and processed I9 forms for the staff.

-Recruited, interviewed, and hired qualified applicants for positions.

-Handled multiple audits on employee records pre-hire and post-hire.

-Communicated with a team of up to 25 team members directly and 5 indirectly to establish that the departments requisitions and other staffing needs were met.

-Assisted in scheduling interviews for various departments.

-Workday, approve timesheets and Process Payroll

-Business Operations

-Answered phones, emails, copy, fax, and file.

July 2015 - Present

Personal Banker –

Wells Fargo Bank, Bryan

Operated in a fast-paced environment.

-Cash drawer management.

-Active and daily team communication.

-Successful complete ninety one percent transaction in a timely fashion to ensure customer satisfaction.

-Developed social skills by interacting with customers daily.

August 2011- July 2015

Assistant Store Manager

Wells Fargo Bank, College Station

-Assisted with store operations and managed teams’ goals.

-Trained and coached successful bankers and tellers, created staff scheduling and successfully handle customer complaints and de-escalating issues while maintain full responsibility when the manager was out.

-Active manage rural branch for six months while manger was out on leave.

-Increase cross sales by twenty percent.

August 2008 – August 2011

Customer Service Representative –

Wells Fargo Bank, Brenham

-Performed variety of documents preparations including account maintenance, service requests, notaries, transfers, account closures and stop payments.

-Supported the staffing efforts including co-managing the entire onboarding process.

-Cross sold products and while providing solutions to satisfy customers’ financial needs.

Skills and Interest

-Customer Service

-Teamwork

-New Hire Training

-New Hire Orientation

-Human Capital Management

-Adaptability

-Proficient in Microsoft Word, Excel, Outlook, PowerPoint

-Business Operations

-Ability to prioritize daily tasks.

-Calendar Management

-Business Correspondence

-Staff Supervision

-Project Coordination

-Scheduling

-Administrative Skills

-Proficient in Microsoft Office

-Efficient in using Human Resource Information System

Awards & Acknowledgements

-Credit Champion – 2013-2017

-Tax Preparation Certificate 2015

-Alumni Scholarship 2021-2022

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