Gate Agent Customer Service
Resume:
Tris N. Pinkney
***********@*****.***
Charlotte, NC 28205
Service Professional
Experienced professional specializing in the area of Customer Service with Bookkeeping and legal collections and recovery. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software.
Proficient in the area of Human Resource with a vast knowledge of employee relations and legal aspects of union laws
Word Excel Access PowerPoint SAP Oracle SharePoint QuickBooks Pros SAGE
Recognized Expertise
Month End Close Processes
Financial Statement Preparation
Accounting & Analysis
Budgeting & Forecasting
Account Reconciliation
Monthly Journal Entry
Billing & Revenue Analysis
Balance Sheet Reconciliation
Process Evaluation & Improvement
Written & Verbal Communications
Cash Management
Organization & Prioritization
Problem-Solving & Solution Management
Utilizes Analytical & Rational Reasoning
Human Resources
Self-Directed Team Member
Innate Leadership Capability
Customer Service
TECHNICAL SKILLS
Word
Excel CICS
ADP
Ceridian
Access
PowerPoint
SAP
Oracle
CICS
SharePoint
Education
Master of Business Administration
University of Phoenix, Charlotte, NC, 2012
Bachelor of Science – Business Administration
University of Phoenix, Charlotte, NC, 2010
Accounting, Central Piedmont Community College, Charlotte, NC, 1997
Relevant Professional Experience
REPORTS MANAGER/GATE UNIT MANAGER JULY 2021- PRESENT
PIEDMONT AIRLINES, INC FULL-TIME Position
CHARLOTTE, NC
Experienced in managing and coordinating various duties within the department, able to collect and research data for operational need, analyze results for specific recommendations. Perform presentations for high-level management, and research union contract laws and regulations. Coordinate with management as relates to the workflow and work assignments of employees. Prepare reports, ensure policy regulations, and align disciplinary action as needed according to policy and procedures.
Change workflows and work assignments to balance workloads and increase effectiveness of operations and personnel utilization.
Ensure the ongoing safety and reliability of our operation by conducting audits, observations, root-cause investigations.
Proven ability to defuse conflicts among team members.
Ability to work well with all levels of management and support staff.
Promote effective communication among departments to engage our team to work together to achieve common goals.
Embrace core values: Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty.
Ability to learn and apply union contract rules/regs I daily interactions with team members and local union leaders.
Strong decision-making skills
Experienced to work under demanding operational conditions.
Able to prioritize and execute with a sense of urgency and preciseness.
Critical thinking skills
Concisely use sound business judgement to resolve issues with internal and external customers
TRAINING SUPERVISOR FEBRUARY 2021- JULY 2021
PIEDMONT AIRLINES, INC FULL-TIME Position
CHARLOTTE, NC
Proven professional to train, motivate and encourage new hires as they become familiar with the airline industry. Culture the intelligence of individuals as you are working one on one to get them acclimated to the working environment and learning the aspects of the industry. Prepare reports, ensure policy regulations, and align disciplinary action as needed according to policy and procedures.
Ability to set and meet deadlines.
Outstanding organizational skills and ability to multi-task
Ability to defuse conflicts among team members.
Ability to work well with all levels of management and support staff.
supervisor customer service SEPTEMBER 2018- FEBRUARY 2021
PIEDMONT AIRLINES, INC FULL-TIME Position
BOSTON, MA
Maintaining professionalism while overseeing the needs of the operation. Manage and coach, as well as; provide training leadership and needed assistance to team as needed. Distribute duties and provide, and proactively solve problems. Prepare reports, ensure policy regulations, and align disciplinary action as needed according to policy and procedures, assist with monthly budget
Assist to assure monthly budget and bottom-line value of the company’s profits
Insure proper operational according to policies and procedures
Assistive ability to coach and lead individuals and assure timeliness of flights schedules
Verify the accuracy of employee’s time punches and address any issues
Proven ability to meet and exceed operational performance and goals
GATE AGENT / TOWER AGENT APRIL 2013- SEPTEMBER 2018
PIEDMONT AIRLINES, INC FULL-TIME Position
Charlotte, NC
Instrumental in servicing customers while meeting the goals of the company. Exceeding above performance goals in a positive manner and instrumental with constructive feedback. Responsibilities include computerized passenger boarding, assisting customers with special needs, change customer flight itinerary and seat assignments as required; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, assisting crew with inbound gate information and servicing needs upon arrivals, communicating with management team to ensure the needs of the aircraft is met upon arrival, boarding aircraft, assisting with emergency situations as needed, rerouting aircrafts, ensuring proper gate changes for aircrafts, updating and monitoring crew information
Maintain timeliness and accuracy of computerized passenger boarding
Change customer flight itinerary and seating assignments as required
Insure proper operation of motorized service vehicles and equipment
Provide excellent customer service to all customers and members of the airline
OFFICE MANAGER JULY 2012- JANUARY 2013
PARK PLACE HOSPITALITY GROUP Contract Position
Charlotte, NC
Oversee and performed office duties, also perform accounting duties and process payroll functions for all departments of the company.
Maintains timeliness and accuracy of billings systems overseeing and performing check processing, payables invoicing and gathering/entering monthly patent bills into system.
Process payroll and prepare all wage withholding statements.
Handle worker’s compensation claims.
Instrumental in preparing and distributing consolidated financial information.
Experience and expertise depended upon in aiding with legal procedures and budgeting.
Charged with the preparation of monthly insurance and property tax journal entries, monthly bank statements.
Instrumental in performing travel agendas for President of company and assure all travel accommodations are accurate.
Proficient in identifying problems and instrumental in proposing a solution for employees.
SENIOR ACCOUNTANT APRIL 2012- JULY 2012
NON-CORE BUSINESS SOLUTIONS Contract Position
Charlotte, NC
Oversee and perform all vital functions which ensure books and records of company are accurate and compliant; provide hands-on assistance to internal partners providing guidance and insight in preparing various reports and information for senior leadership to formulate strategic business decisions regarding budgeting, targets and profit-driven activities.
Maintains timeliness and accuracy of billings systems overseeing and performing check processing, payables invoicing and gathering/entering monthly patent bills into system.
Prepare and book monthly depreciation and prepare depreciation schedule of company’s assets
Process payroll and prepare all wage withholding statements
Handle worker’s compensation claims
Instrumental in preparing and distributing consolidated financial information
Finalize all month-end audit reconciliations and month-end fixed asset reports.
Experience and expertise depended upon in aiding with legal procedures and budgeting.
Charged with the preparation and reconciliation of all corporate accounts; general ledger accounts; monthly recurring entries; month end reports; monthly insurance and property tax journal entries; monthly bank statements and freight billing.
bookkeeper May 2008 – January 2012
CEM Corporation Fulltime Position
Charlotte, NC
Oversee and perform all vital functions which ensure books and records of company are accurate and compliant; provide hands-on assistance to internal partners providing guidance and insight in preparing various reports and information for senior leadership to formulate strategic business decisions regarding budgeting, targets and profit-driven activities.
Maintains timeliness and accuracy of billings systems overseeing and performing check processing, payables invoicing and gathering/entering monthly patent bills into system.
Instrumental in controlling inventory costs while ensuring appropriateness of items on hand by performing physical inventory and assisting internal stakeholders with inventory control.
Complete ownership of fixed assets identification, record-keeping and bookkeeping implications; enter all fixed assets into Fixed Assets System (FAS SAGE), promptly process additions and/or disposals, maintain all fixed assets records for both book and tax basis in FAS and prepare/post journal entries.
Prepare Capital expenditure reporting
Book Monthly depreciation
Instrumental in preparing and distributing consolidated financial information
Finalize all month-end audit reconciliations and month-end fixed asset reports while serving as partner to Senior Accountant in ensuring timely and accuracy of information required for audit completion.
Experience and expertise depended upon in aiding with legal procedures and budgeting.
Charged with the preparation and reconciliation of all corporate accounts; general ledger accounts; monthly recurring entries; month end reports; monthly insurance and property tax journal entries; monthly bank statements and freight billing.
Maintains off-premise database including verification that all inventory units are accounted for and turned in a timely manner in collaboration with Junior Accountant.
Maintain accurate and compliant system of information retrieval and storage scanning monthly financial reports, sales and use tax certificates and additional information within system.
Exceptional customer relationship and proficient with identifying and resolving challenges and proposing solutions
Other duties Upon request
Contact this candidate