Courtney L. Bice

*** ****** ***** *********, ** *6078 Phone: 334-***-**** Email: adw6qx@r.postjobfree.com

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Safety & Security • Call Center Experience • Adaptability • Multitasking Abilities • Filing/Charting/Scheduling Knowledge

PROFESSIONAL EXPERIENCE

Macon County Judicial System 01/2020–09/2021

Court Clerk

Answers phone calls, takes messages, routes calls and assists the public with information relating to assigned court or any other resources within the County.

Enters a variety of routine to complex information using computer terminal or personal computer.

Pulls files and assists Judge in obtaining information.

Receives, logs, scans for completeness and accuracy, and records various legal documents.

Organizes, maintains, and updates various filing systems; including retrieval and replacement of files quickly, as requested by the public and other office personnel.

Ensures service of process has been made on all parties as required by Georgia law.

Schedules court dates and send notices to the parties as required by law.

Attends court, assisting the judge with any matter that may arise during hearings or trials

DXC Technologies 09/2018–01/2020

Senior Call Center Representative

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

EDUCATION

Fortis College, Dental DANB, October 2014-2016

Tallassee High School/Trenholm Tech, GED, 2011

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