Customer Support Contract Specialist
Resume:
Seyi Oduolowu
***** ******* ******** ***** * Chantilly, VA 20151
(C) 703-***-**** * *******@*****.***
Driven account, contract and business development manager with experience in public and private sector organizations. Expertise in procurement negotiation, resource assessment, customer interfacing and records management. Adept at quality control, personnel supervision and exceeding quota, revenue generated benchmarks. PROFESSIONAL EXPERIENCE:
Senior Services Specialist (SSSP) 2016 – Present
Microsoft – Reston, Virginia
• Prospected, qualified and captured $100 million Indefinite delivery / Indefinite quantity (IDIQ) contracts and Blanket Purchase Agreements (BPAs) for the Department of Defense (DOD) and Federal Prison Industries (FPI)
• Manage the procurement of up to $35 million in goods and services for the Department of Homeland Security
(DHS), Department of Justice (DOJ), Department of Education (DOED) and the Department of Labor (DOL).
• Lead solicitation acquisitions and control pipeline opportunities for the Federal Bureau of Investigation (FBI), Office of Personnel Management (OPM) and National Archives and Records Administration (NARA).
• Negotiate contract and resource requirements, from pre-proposal to contract close-out by partnering with Contracting Officers (COs), Contracting Officer's Representatives (CORs) and Contract Specialists.
• Anticipate and mitigate roadblocks by tracking economical spend within 50 contractual territories and initiate touchpoints with senior leadership and decision makers to forecast budget and fiscal year outcome.
• Direct and maintain an internal procurement contract repository of 10+ unique customer portfolios and prepare contract documentation for each awarding process.
• Support modifications to contracts adhering to specific policies and procedures derived from the Federal Acquisition Regulations (FAR).
• Identify and respond to Requests for Proposals (RFPs) and Request for Quotation (RFQ) requirements for all customers within a targeted demographic.
• Analyze and translate operational data into digestible insights equipping audiences, from C-suite executives to program managers, to effectively implement business solutions.
• Provide signatory and counter-signatory notoriety to exercise fully executed contracts and amendments.
• Develop Standard Operating Procedures (SOPs) for key personnel within the Terms and Conditions outlined by all Federal, State and Local governmental departments to facilitate knowledge sharing and ensure customer satisfaction.
• Advise and recommend initiatives during the acquisition planning, solicitation and contract period of performance to determine sales trends and funding strategies centered around pipeline growth. Contract Administrator 2015 – 2016
XL Associates – Vienna, Virginia
• Validated and directed all procurement motions for public and private sector contracts that were awarded to Microsoft for up to $15 million centered around support and consulting services. Reviewed signed contracts between Microsoft and third-party vendors highlighting any procurement irregularities or discrepancies to determine cost saving strategies for future collaborations.
• Managed time-sensitive material and program directives cleared through the Microsoft Contracts Repository.
• Charted federal and civilian regions locating opportunities to expand Microsoft services within new and existing customers leading to over 25% in increased revenue across targeted whitespace.
• Proposed commerce strategies from inception through customer support stage and contract expiration.
• Monitored product usage rates, ensuring full utilization of Microsoft spend and allocation of support resources.
• Developed Microsoft SharePoint databases used to store and access contractual agreements in accordance with Federal Acquisition Regulations (FAR).
Contract Specialist 2014 – 2015
Erimax Inc. – Washington D.C.
• Supervised daily operations of the Department of Homeland Security (DHS) Office of Procurement Operations
(OPO) fireroom in accordance with Federal Acquisition Regulations (FAR).
• Archived, destroyed and coordinated all off-site delivery of contract awards to the Federal Records Center based on National Archives Records Administration (NARA) directives.
• Managed performance of OPO projects including workload allotment, cost and reconciliation analysis.
• Designed progression trackers used to monitor contract closeout activity completed by contract specialists.
• Monitored contract file records throughout the Archives and Records Centers Information System (ARCIS).
• Performed contract closeouts for expired contract awards using Protective Research Information System Management (PRISM).
• De-obligated excess contractual funding in accordance with the FAR and record retention policies Federal Account Manager 2011 – 2014
FedBid Inc. – Tyson’s Corner, Virginia
• Negotiated multi-million-dollar contractual agreements between state and local Federal Government agencies.
• Developed, monitored and reported performance metrics used to calculate savings comparisons for procured goods and services.
• Managed multi-year procurement contracts through the Federal Procurement Data System (FPDS) for the Department of Defense (DOD).
• Established strategic plans to evaluate program effectiveness and distributed findings to private sector clients.
• Diagnosed areas for potential growth based on fiscal year funding disbursement and conducted kick- off meetings to introduce newly acquired partners.
• Safeguarded contractual compliance reforms around Independent Government Cost Estimates (IGCE) based on Federal Acquisition Regulations (FAR).
• Directed cradle to grave acquisition processes for contracts on budgetary requirements and spending methods.
• Defined and implemented best practices for contract management as measured by benchmarking best industry practices with corresponding recommendations.
• Maintained electronic file records detailing program milestones, timetables and plans of action. Records and Database Site Manager 2009 – 2011
Front Rowe Inc. – Washington D.C
• Consulted and supported the administration of awarded multi-million-dollar contracts with the Department of Homeland Security (DHS) and Federal Emergency Management Agency (FEMA).
• Managed the day-to-day operations on-site of the DHS and FEMA contract file room in accordance with National Archives and Records Administration (NARA) procedural guidelines.
• Prepared master schedules and implemented performance reports in conjunction with the quality assurance surveillance program (QASP).
• Established and implemented a central filing system to code and identify contracts based on annual appropriations under Federal Acquisition Regulations (FAR). Business Account Manager 2009 – 2009
DCS Politics – Washington D.C.
• Organized the preparation and dissemination of political information for members of the United States Congress through online communication channels.
• Developed constituent Webpages checking for Section 508 compliance and accountability through integrated digital marketing platforms.
• Project lead for all data and record compilation and delivered performance reports to campaign officials in charge of acquisitions.
• Negotiated million-dollar contracts with U.S. Congressional representatives and provided on-site technical support when required.
Web Content Producer 2007 – 2009
Callahan and Associates – Washington D.C.
• Designed infrastructure layouts for production of seminars and webinars supporting Federal Credit Union programs nationwide.
• Prepared marketing promotions to endorse selected speakers, panelists, events and forums.
• Coordinated and managed federal broadcast proceedings from inception through conclusion and created all post-production materials used for electronic archiving. Assistant Project Manager 2005 – 2007
Customer Relationship Metrics (CRM) – Sterling, Virginia
• Supervised the creation of performance reports for Bank of America tracking data analysis and consumer statistics.
• Maintained quality control of material related to customer service policies and procedures.
• Performed case study assessments used to monitor departmental operations of bank facilities statewide.
• Responsible for directing a team of data transcriptionists, determining their workload, labor hours and deadline completion deliverables.
• Retained time-sensitive information and coordinated distribution of contents to respective executives and decision makers.
CERTIFICATIONS/AWARDS/RECOGNITION
• Department of Homeland Security (DHS) Public Trust Clearance
• Graduate of Microsoft Leading the Future Program
• Customer Relationship Management (CRM) Certification
• Detroit Public Schools (DPS) Supplier Operational Excellence Award Recipient
• DAWIA Level I Certification: Life Cycle Logistics, Facilities Engineering, Science & Technology Manager, Production Quality & Manufacturing, Information Technology, Purchasing, Program Management
• Microsoft Top Sub / Top Team Award
• Microsoft Hero Award
• Successfully obtained and maintained 100% Quota revenue on all Microsoft assigned customer metrics SOFTWARE/APPLICATIONS
Archives and Records Centers Information System (ARCIS), Adobe Dreamweaver, Adobe Photoshop, Listrak, Constant Contact, Salesforce, PeopleSoft, Protective Research Information System Management (PRISM), Microsoft Office, Microsoft SharePoint, Microsoft Azure Automated Acquisition Management Solutions (AAMS). EDUCATION
Virginia Commonwealth University 2001 – 2004
Graduated with Bachelor of Science in Communications, Minor in Business
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