Customer Service Operations Manager
Resume:
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THOMAS BARNETT
*******@*******.*** I 760-***-**** I Kingman, AZ 86409
Summary --~ -
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Seasoned Small Business Owner with 14 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills Business-minded professional tackling any job task with gusto and precision delivering exceptional service. Demonstrates positive attitude and readiness to adapt to different situations. Skills - -· -- --· -- -- e Decision Making
o Labor Relations
o Performance Evaluation and Monitoring
a Performance Assessment
o Originality and Creativity
o Problem Anticipation and Resolution
o Operations Oversight
o Team Leadership
o Process Improvements
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o Quality Assurance
• Records Organization and Management
• Staff Scheduling
e Assignment Delegation
• Training Management
o Recruitment and Hiring
o Customer Service Management
o Hiring and Onboarding
o Employee Motivation
Experience - - ·- All Pro Pumping I Blythe, CA
Owner/Operator
01/2005 - 08/2019
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
o Interviewed, trained and supervised employees.
o Determined pricing for products or services based on costs and competition.
e Kept up-to-date on regulatory changes affecting business operations. o Led startup and creation of operational procedures and workflow planning.
o Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
o Mentored and trained new hires on sales techniques and customer service procedures.
o Analyzed client business needs and assisted in determining appropriate resources and strategies.
e Conferred with customers to understand needs and finalize purchase orders.
Superior McCoy I Bloomington, CA
Operations Assistant
04/1994 - 12/2004
Applied Solar Energy I City of Industry,
CA
Senior Prototype Technician
04/1984 - 11/1992
e Set pricing structures according to market analytics and emerging trends.
• Resolved issues quickly through meticulous research and quick decision- making.
• Supervised supply and mobility operations and special projects.
• Identified internal problems and recommended solutions to upper management.
a Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
a Answered work phones and routed correspondence to correct parties.
• Organized and filed important company documents, and reports. a Maintained communication with customer service and dispatch to coordinate deliveries.
• Supervised day-to-day facility operations in accordance with set policies and guidelines.
e Troubleshot equipment problems, performed preventative maintenance and scheduled needed repairs.
e Evaluated employee performance and performed corrective actions to minimize workflow weaknesses.
0 Assisted with training of new employees.
o Facilitated work processes for special projects. o Planned routine operations and special projects under direction of operations manager.
o Responded to client queries and maintained strong relationships with vendors.
• Scheduled appointments, meetings and interviews for employees. o Developed manufacturing infrastructure to integrate or deploy new processes.
o Tested selected products for performance characteristics or adherence to specifications.
o Compiled and evaluated statistical data to determine and maintain product quality and reliability.
0 Performed production adjustments for quality and productivity.
• Co-Implemented programs to address production, materials or safety problems.
o Assisted engineers in developing, building or testing prototypes or new products for production.
o Created or interpreted engineering drawings, schematic diagrams or blueprints.
• Calibrated or adjusted equipment using calipers, micrometers or ring gauges.
• Studied operations to establish standard production rate or improve efficiency.
o Assisted with coordinated equipment installations. o Adhered to regulations and procedures for health, safety and environmental compliance.
• Coordinated and developed new product design in collaboration with engineering staff.
e Applied technical knowledge to develop creative solutions to design problems.
Education and Training
Strong Vincent High School I Erie, PA
General Studies
0611971
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