Jeffrey Keith

Data-Driven Problem Solving Process Optimization Collaboration

La Jolla, CA

adw6qn@r.postjobfree.com

EXPERIENCE

Toast (Contract via TCWGlobal, Remote) — Senior Technical Recruiter

Toast is a restaurant technology company that provides solutions to improve operations and customer experience.

January 2023 - May 2023

● Led a project to standardize job descriptions company wide which increased our click to apply ratio by 27% in 3 months

● Reduced time to hire by 75% through a pooled hiring initiative across multiple orgs

● Ensured positive candidate experience by providing timely updates, detailed feedback, and interview preparation

● Optimized hiring process for high-level roles

Twitter (Remote) — Senior Technical Recruiter

June 2021 - January 2023

● Led a project which allowed Talent Acquisition team members to bring ideas for projects to the Operations team, which were incorporated into the roadmap. This played a part in increasing our internal survey question on “cross functional collaboration” by 56%, as previously there was no direct input from Talent Acquisition on the projects that the Ops team rolled out.

● Improved offer-to-hire ratio for a hiring team by 38% through data-driven hiring process optimization

● Mentored junior recruiters and built innovative sourcing and engagement strategies

● Led project implementing candidate sharing system resulting in 59 hires company-wide

Agoda, Bangkok, Thailand — Talent Acquisition Manager Agoda is an online travel agency that specializes in providing booking services for hotels, vacation rentals, flights, and airport transfers. February 2019 - March 2021

● Created, facilitated, and scaled a company wide interviewer training program which trained over 500 employees on interviewer best practices which helped increase our Glassdoor interview satisfaction score by 25% in 6 months

● Initiated and led a project to scale the hiring of analysts across the entire company by implementing a structured interview process.

● Served as the program manager on a multi-team initiative developing a EDUCATION

Oakland University

Rochester, MI

BA, Communication

SKILLS

Adaptability

Project Management

Full Cycle Recruiting

People Management

Stakeholder Management

Account Management

Negotiation

Process Optimization

Project Management

Recruiting Analytics

Training Facilitation

LANGUAGES

English (Native)

Korean (Intermediate)

Types of Roles Supported

Engineering Leadership

Software Engineers

Hardware Engineers

Android & iOS Engineers

Kernel Engineers

Finance

Human Resources

Product

Marketing

Sales

Tools/ATS

Greenhouse

SmartRecruiters

Bullhorn

Tableau

Gem

Linkedin Recruiter

four part training for recruiters and sourcers. This training was 4 sessions and played a role in increasing our hiring manager satisfaction score by 35%.

● Led a project implementing candidate interview experience surveys to allow for iteration of our processes and to measure recruiter performance.

● Led process improvement projects and drove process improvements through data-driven experimentation which resulted in an increase in final interview to offer ratio in the Product org by 500%

● Partnered with senior leadership to deliver on hiring needs

● Coached and mentored team members, focusing on career and team development

● Led a project targeting alumni from specific companies and schools to solicit referrals which helped increase the number of hires that came from referrals from 10% to 29% in 6 months

Google (Contract via Nelson), Mountain View, CA — Technical Recruiter

September 2017 - February 2019

● Managed full-cycle recruiting for the Google Home and Pixel teams supporting niche technical roles

● Maintained a 90+% candidate satisfaction score and delivered an 83% close rate

SkillStorm, San Diego, CA — Account Manager (Promoted from Recruiter)

January 2015 - August 2017

● Promoted from recruiter to manage Fortune 500 clients such as Bank of America and Sempra Energy

● Collaborated with recruiters to ensure the best candidates were presented and hired

Suncoast School for Innovative Studies, Sarasota, FL — Elementary School Teacher March 2013 - October 2014

● Mentored students, prepared and delivered lesson plans, conducted parent teacher conferences Seoul Metropolitan Office of Education/Poly Returnee Institute, Seoul, Korea — English Teacher April 2009 - September 2012

● Honed my cross cultural communication skills, adapted to a completely new country and language, created lessons for students of various abilities and ages, collaborated with Korean staff and director, fostered a positive classroom environment

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