Customer Support Associate

Siddharth Panadi

Mobile: +1-343-***-****

Brampton, ON Email: *********@*****.***

Highly motivated professional seeking to transition into a role focused on customer experience and customer support. Leveraging a strong background in problem-solving and excellent communication skills, I aim to contribute my technical knowledge to enhance customer satisfaction and drive business success.

Professional Summary:

My education and experience have been instrumental in honing my technical understanding and problem-solving skills. Through my degree, I gained in-depth knowledge of various technical concepts and technologies, enabling me to comprehend complex systems and troubleshoot effectively.

Over 5 Years of experience in customer interaction, taking accountability of customers & effectively resolving their issues.

Ability to multitask in a fast-paced workplace and be an expert in effective communication and problem solving.

Moreover, my experience in IT Recruitment provided me with valuable exposure to diverse technical environments and challenges, fostering my ability to identify and address technical issues promptly.

This unique combination allows me to approach problem-solving with a comprehensive understanding of both the technical and human aspects, ensuring efficient resolution and customer satisfaction.

Education:

Bachelors in Engineering from Sigma Institute of Engineering, Affiliated with Gujarat Technological University in 2013 with 6.84 CGPA.

Professional Experience:

Mar 2023 – April 2023 (Part time)

The Home Depot, Ottawa (Sales & Customer associate)

By actively listening and posing the appropriate questions, addressed customer concerns and assume responsibility for difficulties.

Pick, organize and verify orders for delivery or pick-up.

Provide knowledge about numerous products to customers & help find the appropriate product.

Effectively multitasked between multiple customer calls and ensure timely resolution of their queries.

Maintained a healthy GET score & ensured maximum customer satisfaction.

Dec 2022 – Mar 2023

EmergiTel Inc. (Talent Acquisition)

As an accomplished recruitment professional, I partner with organizations to identify and attract top talent who will thrive in their roles and align with their cultural values.

I work closely with the hiring team in finding skilled and experienced individuals who would succeed in the roles they were engaged in, and be a great fitment within the organizational culture.

Actively contribute to Full Cycle recruitment process-starting from requirement gathering to sourcing, screening, scheduling, taking feedback and follow-ups, right from sourcing to off-boarding.

October 2022 – Feb 2022 (Part Time)

Pizza Hut, Ottawa (Cashier & Customer Service)

Acknowledge and greet customers as they enter the store or approach the cash wrap.

Taking customer order for pick up & delivery over the mobile devices.

Inform management of any out-of-stock situations.

Communicate effectively with customers, fellow employees and store management.

April 2022 – June 2022

NLB Services (Manager – Client Relations & Recruitment)

Responsible for managing client portfolio for one of NLB’s largest business partners.

Partnered with the leadership teams to implement strategies in order to improve and streamline hiring process.

On boarded close to 60 resources in a short span of 45 Days.

End-to-End customer management.

Plan & execute the client deliverables.

Maintained administrative reports, KPI’s.

March 2019 – April 2022

Rang Technologies (360 - Lead Recruiter) MSP, Telecom, BFSI & Product Captive

In my role as a 360 - Lead Recruiter, I planned and executed client deliverables for over 15 tech giants, while managing a diverse portfolio of clients and ensuring quality, timely delivery.

I take primary ownership of client requirements, manage expectations, and consistently deliver on team and business targets as per SLA.

Efficiently aligned with hiring managers to understand talent pool & produce desirable results.

Played a key role in ensuring a positive candidate experience and driving business success through the acquisition of top talent.

Conducted in-depth analysis and assessments of candidates to evaluate their skills, experience, and cultural fit with the client organization.

Responsible for Full Cycle Recruitment - sourcing, screening, and interviewing candidates, managing relationships with clients and stakeholders, and providing guidance and support throughout the recruitment process.

April 2018 – February 2019

Rigel Networks (Lead Recruiter)

Specialized in recruiting for BFSI and product-based clients.

Built and maintained relationships with clients and stakeholders to understand their recruitment needs and expectations.

Managing the full recruitment life cycle, including job postings, sourcing, screening, and onboarding of selected candidates.

As a lead recruiter, one of my main responsibilities was to mentor and coach the recruitment team, ensuring they have the resources, guidance, and support necessary to excel in their roles, drive performance, and achieve recruitment targets.

Collaborating with hiring managers and HR teams to ensure a smooth onboarding process and successful integration of new hires into the organization.

June 2016 – April 2018

Horizontal Talent (Sr. Recruiter)

Source and recruit qualified candidates for open mandates utilizing standard and non-traditional methods such as Job Boards, direct recruiting, mapping and social networking sites.

Specialized in recruiting for BFSI and product-based clients.

Managing the full recruitment life cycle, including job postings, sourcing, screening, and onboarding of selected candidates.

Establish excellent peer relationships with internal stakeholders and clients to solve problems, gain cooperation and build trust and support within the team environment.

September 2013 - June 2016

Collabera Technologies (Sr. Technical Recruiter)

Actively contributed to full recruitment life cycle for technical positions, including job postings, sourcing, screening, interviewing, and hiring candidates.

Identifying and building relationships with active and passive candidates to create a pipeline of candidates.

Negotiating compensation and benefits packages with candidates and extending job offers.

Providing regular updates and maintaining clear communication with hiring managers and stakeholders to deliver on client expectations.

Mentoring and coaching junior recruiters to build their technical recruitment expertise and drive team performance.

Awards and Recognitions:

Adjudged best Recruiter for Q3 at Rigel Networks.

Adjudged as Best Delivery Lead/Manager for FY 2020.

Contact this candidate