Practice Administrator Program Manager

JESSICA BOYKINS

****************@*****.*** 903-***-****

HEALTHCARE MANAGEMENT PROGRAM MANAGEMENT OPERATIONS & STRATEGY

Strategic, process-driven healthcare management professional with expertise in program management, strategic planning, and process improvement. Proven experience implementing processes and procedures to increase and drive patient satisfaction and quality improvement. Demonstrated excellence in implementing training and education initiatives to positively influence the attainment of compliance, care, and revenue goals. Skilled in performing and coordinating healthcare operations, and managing multiple tasks, while partnering with numerous departments to deliver comprehensive top-tier healthcare. Expertise working directly with clinical and local healthcare teams to create and deploy programs and initiatives focused on community healthcare.

•Excellent verbal, written, organizational, and communication skills. Skilled in positively interacting with all levels of organizational personnel vendors, and other stakeholders to achieve strategic business goals.

•Experience executing business strategy activities inclusive of health operations management, process building, research, analysis, and organizational strategy.

•Adept in making confidential, sound decisions independently and with discretion in urgent settings.

•Technical Skills: MS Office Suite (Word, Excel, Outlook), Cerner, EHR, SAP, ERP, ADP

AREAS OF EXPERTISE

Leadership, Healthcare Optimization, Project Management, Program Management, Change Management, Diversity & Inclusion, Cost Control, Strategic Planning & Implementation, Strategic Communication, Reporting & Documentation, Client Relationship Management, Regulatory Compliance, Workforce Management

PROFESSIONAL EXPERIENCE

Consultant

Oracle 10/2022-Present

Provide leadership and direction to Sr. Leaders and users of our ERP system by working hand in hand by helping customers successfully build, implement and integrate our ERP software to their operations.

•Designed and developed complex SQL scripts for data migration, error handling and reporting.

•Coordinated with client managers key users and other key staff to resolve issues.

•Partnered with internal partners to devise and deliver innovative solutions to develop and improve systems and processes, reduce costs, and maximize efficiency.

•Prepared and presented processes to improve departmental workflow for operations.

Program Manager Transition of Care

Baylor Scott & White 10/2020-10/2022

Provided care coordination to patients as they phased out of the inpatient setting and transitioned back to their primary care physician. Facilitated the collaboration of care between interdisciplinary teams in the hospital to the identify best plan of care for patients by being the liaison for patients transition of care needs.

•Fundamental in increasing the patient experience score from the 72nd percentile to the 88th percentile for transition of care department.

•Reviews reports to identify patients with past due adult preventative, diabetes, and other identified clinical services; reviews the patient's electronic health record.

•Coordinates with Home Health agencies to ensure proper care for patients post discharge.

•Contacts the patient to ensure completion of follow up activities. Notifies the PCP and clinical office staff of issues pertinent to patient care.

Practice Administrator

Diagnostic Clinic of Longview 07/2018-10/2020

Managed operations of multi-disciplinary clinics with 5 sub-specialties specialized in Pediatrics, ENT, Allergy and Asthma, Endocrinology, and Gastroenterology. Responsible for 10,000+ annual visits within all practices with a 10% volume increase YOY.

•Operational administrator of all clinics consisting of 6 full-time providers. Instrumental in developing the clinic process for administrative, clinical, and operational procedures.

•Developed strategic plan that aligns with the Medical Director and physician partners 5-year plan for increasing footprint in community.

•Cultivated business development opportunities to increase new patient volumes by promoting new business relationships with referral sources resulting in new patient growth of 35% for the department.

•Efforts achieved the 95th percentile for the NRC picker scorecard, a patient experience metric.

•Created a system for locating CPT/ICD-10 codes, decreasing coding errors by 30%.

Administrative Internship

Diagnostic Clinic of Longview 01/2018-07/2018

Managed all daily operations, while ensuring compliance exists in alignment with organizational policies and procedures. Maintain and reinforce programmatic goals and outcomes, while solving end-user issues with a sense of urgency. Amplify personal leadership abilities through extensive on-the-job training with multiple hospital leaders in operations and clinical support services.

•Implemented system to incorporate new Medicare information into the check-in process for Medicare patients.

•Created three approved business plans highlighting detailed systems to increase hospital visibility, growth, and development.

•Helped improve patient satisfaction through innovative patient care strategies and systems in collaboration with the existing nursing staff.

EDUCATION & CERTIFICATIONS

B.S. Health Sciences

The University of Texas at Tyler

A.S. Health Sciences

Kilgore College

Lean Six Sigma Green Belt Professional (LSSGB)

CPR

American Heart Association

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