Sales Associate Warehouse Worker

JOSE VILLALONA

**** ** *** ******, *******, Florida 33027

954-***-****, *************@*****.***

OBJECTIVE

Obtain a position that will allow me to utilize my organizational, leadership and customer service skills.

PROFESSIONAL HISTORY

WAWA, Hialeah, FL

Customer Service Supervisor

August 2022 - Present

Ensure exceptional customer service is being delivered and assist store management in product availability, safety, shift management, and vendor care

Respond to and resolve customer inquiries in a courteous and timely manner and solicit customer feedback and input

Participate with store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding same

Provide direction, motivation and coaching for associates during shifts

Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

Responsible for all cash processes including deposit preparation, lottery, gift cards, and checks

Complete cash and lottery processes

Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders

Check-in Vendors

UNITED PARCEL SERVICE, Hialeah, FL

Warehouse Worker/Loader (Part-Time)

August 2021 – Present

Sort, group, load and unload packages according to their destination and the company’s standards and load shipments onto shipping trucks

Perform checks on the packages, report any issues, and use hand tools and mechanical equipment when needed

MEMORIAL HOSPITAL WEST, Pembroke Pines, FL

Environmental Services Technician

November 2020 – August 2022

Providing a sanitary, safe environment and enhancing the appearance of the facility

Clean patient rooms and other assigned areas daily, including collecting and removing trash, changing bed linens and sanitizing all surfaces

Ensure proper sanitation of medical equipment

Replenish supplies and/or linen in patient rooms

Maintain carts and equipment in clean and working condition and store in appropriate storage area when finished with shift

Responsible for maintaining a consistent floor care program according to outlined policies and procedures of the facility

Perform other environmental services duties, as needed

ALSCO, Miami, FL

Route Sales Representative/Relief Driver

January 2020 – March 2020 (Laid Off due to Covid-19 pandemic)

Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix

Actively participate in promotions and contests, training, and audits

Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis

Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision

Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections

Handle and process customer payments. Keep route paperwork current

Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products

Monitor and report competitive activity; keep service agreements current and renewed.

Return from route and off load soiled textiles in the receiving area of facility

Accurately prepare route paperwork and follow check-in procedures. Follow written and verbal instructions and perform other tasks as directed by supervision

PEPSICO (Frito Lay), Pompano Beach, FL

Route Sales Associate/Relief Driver

April 2018 – October 2019

Selling and merchandising Frito-Lay’s line of products at local stores including convenience stores, gas stations and large grocery stores (i.e. Sam’s Club, Publix, Winn-Dixie, Walmart)

Driving Frito-Lay truck to assigned locations

Check-in with store decision maker, check-in delivery, obtain signatures, collect proof of delivery

Using equipment (e.g. carts, pallets, etc.) to unload products and move throughout the store

Merchandising cases from the back room to the sales floor, filling display units or shelves with brand products

Ensuring back-room inventory reaches the sales floor and organizing/maintaining back-room inventory in proper location

Rotating products and removing defective and out-of-date products and process returns and credits with receiver

Tidying up shelves and displays, knocking down boxes and disposing of any waste

Assembling and disassembling of promotional materials such as signs, banners, and cardboard displays

Ordering, scanning, and logging backstock using handheld device

Safely maximizing sales and minimizing waste

Daily interaction with store managers ensuring their merchandise needs are met in a timely manner

FEDEX EXPRESS, North Miami Beach, FL

Courier/Driver

February 2005 - January 2018

Operated company vehicle and provided delivery and pick up services to customers’ businesses and residences

Loaded truck with daily packages to be delivered, and unloaded packages for customers

Prepared and maintained records in accordance with company policies and regulations

Performed daily vehicle and package inspections to ensure road safety and requirements

Informed customers of policies and procedures for shipping and receiving packages

Assisted customers in resolving issues and inquiries

Pre-arranged routes for delivery and pickup of merchandise

Prepared international and domestic shipping labels using hand-held scanners and computer equipment

EDUCATION

Patterson Technical School, Patterson NJ

General Equivalency Diploma - 1994

ADMINISTRATIVE & COMPUTER SKILLS

Various types of security equipment; hand-held scanners for tracking, ordering, and logging backstock

Bilingual (fluent in Spanish)

Strong computer skills in Windows and Mac software products; internet research

Strong planning, organization, and time management skills

Contact this candidate