Purposeful and Situational leader driving results

Shahwali Hotaki

West Hills, CA ***** • 818-***-**** • ******.********@*****.***

Professional Summary

Customer-focused, visionary-thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with office 365, including words, execel, power point and teams . Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 20 years. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Goal-oriented manager with distinguished experience in merchandising, store displays that attract customers to buy and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Skills

Sales Leadership

Order Management

Retail Management

Verbal and Written Communication

Product Merchandising

Leadership Development

Profit and Loss Statements

Replenishment and Recovery

Improve Performance

Merchandising Plan Development

Critical Thinking

Planogram Execution

Vendor relationship development

People management

Store displays

Work History

Store Director, 09/2018 to 05/2023

The 99 cents Store – Thousand Oaks, CA

Reduced Shrink from 3.82% to 1.49% by implementing processes and daily routines! Lead and executed remodel process of stores which is now generating double digit comp increases

Ranked in top 5% of company for overall sales, budget, operational execution and customer service YTD

Market Vendor Relations Manager responsible for weekly promotional and annual seasonal merchandise order placements

Implemented backroom room process to improve productivity and in-stock on sales floor Market HR Compliance Audit Expert; State and Federal Regulatory resource regarding pricing and hazardous waste compliance

Market People and Safety captain

Market Inventory Prep Captain executing annual retail and third-party inventory processes for 99 cents stores

New Store Opening: coordinated planning, staffing, merchandising, permits and distribution for store openings

Removed damaged, out-of-code, not-in-set and discontinued items from displays. Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

Led merchandise selection, pricing, planning and marketing. Worked with managers and advertising directors to optimize promotions. Planned commercial displays to attract customers.

Optimized store displays and appearance via strategic merchandising. Arranged merchandise in alignment with store planogram. District Lead, 03/2017 to 09/2018

Rent-A-Center/ AcceptanceNOW – Los Angeles, CA

Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Introduced cost-saving initiatives to reduce losses and increase profit margin. Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Designed and executed training program, increasing employee productivity and product knowledge.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

Trained new employees on proper protocols and customer service standards Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills

Director of Business Development, 03/2017 to 11/2017 Fahrenheit AC/HM Mechanical – Chatsworth, CA

Negotiated, prepared, and signed contracts with clients. Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors. Led change and transformation across business areas to deliver benefits and align company resources.

Identified business development challenges and customer concerns for proactive resolution. Communicated directly with customers and partners to build strong business networks and relationships.

Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit

Negotiated, prepared, and signed contracts with clients Store Manager, 08/2009 to 03/2017

CVS Pharmacy – Encino, CA

Exceeded Store Sales to Budget by 14.5% YTD 2013; +5.5% in 2014 CVS Health Pharmacy File buy Specialist, Achieved highest script retention rate of 32% in 2016 Ranked in top 5% of company for overall sales, budget, operational execution and customer service YTD

Led Region in achieving Excellent Store Status for Customer Service Performance District Vendor Relations Manager responsible for weekly promotional and annual seasonal merchandise order placements for San Fernando Stores Achieved 90% customer service inventory in-stock, company expectation was 85% Improved store inventory shrink percentage from 4.25% to 1.6% Woodland Hills Store 9527, and 8% to 2.47%

Reseda Store 9642

District HR Compliance Audit Expert; State and Federal Regulatory resource regarding pricing and hazardous waste compliance

District Inventory Prep Captain executing annual retail and third-party inventory processes for CVS stores

New Store Opening: coordinated planning, staffing, merchandising, permits and distribution for store openings

Easter Seals Captain, St

Jude's Children's Research Campaign co-chair – CVS San Fernando Valley Stores Director of Operations, 12/2008 to 09/2009

Fahrenheit AC – Chatsworth, CA

Defined, implemented, and revised operational policies and guidelines. Monitored budget and utilized operational resources. Achieved team goals through formalized training plans, coaching, and performance management.

Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality

Defined, implemented, and revised operational policies and guidelines Store Manager Trainee, 12/2007 to 12/2008

Kohl's Department Store – Valencia, CA

Operational Budget implementation to meet/exceeds customer's need expectations Develop and recommend in store activities and strategies for Kohl's new credit card process Formulate and implement strategies required to maximize customer service in store Prepare detailed budgets and financial reports for store P&L Improved replenishment process in store by 10%

Implemented and executed Price Change Process

Answered questions about store policies and addressed customer concerns Mitigated business risks by working closely with staff members and assessing performance Trained new employees on proper protocols and customer service standards Group Sales Manager, 05/2003 to 12/2007

Macy's Inc – Glendale, CA

Manage store team's daily productivity and efficiency; ensure Macy's merchandise is replenished promptly and accurately by planning and coordinating daily product flow throughout the store; ensure proper sequencing of all Logistics tasks

Recruit, select, develop and train team members; analyze schedules to ensure proper staffing levels; making appropriate decisions to achieve expense control and minimize payroll Manage Asset Protection/Loss Prevention and Inventory/Shortage issues; take appropriate partners to ensure immediate action plans are in place Drive a safety culture through leading by example, actively participating in monthly safety focus and addressing all store/Team Member related safety concerns Demonstrate leadership through recognition, coaching, mentoring and feedback Drive operational excellence and profitability; accountable for the store's budget and financial performance

Managed price accuracy team and logistics/receiving processes; responsible for store's inventory and shortage performance; partners with Assets Protection to drive and maintain a safe and secure environment

District Safety Captain directly responsible for Regulatory and Safety Compliance and training Awarded Top Performing Manager for 1st through 4th Quarter 2007 and 1st half of 2008

Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience

Demonstrated products to show potential customers benefits and advantages and encourage purchases

Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy

District Manager, 08/1995 to 02/2003

Robinson May/Finlay Fine Jewelry – Los Angeles, CA Trained and developed top producer sales associates to achieve sales goal of $1.2 million in annual sales volume

Improved shrink for the district from 10% to 4.75% for the year 2002 Recognized District Manager of the Month for 22 months (about 2 years) Overall responsibilities for Multi-Unit within Robinson May, P&L Volume of 25 million Dollars

Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Met deadlines by proactively managing individual and team tasks and streamlining processes. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Established team priorities, maintained schedules and monitored performance. Assisted in organizing and overseeing assignments to drive operational excellence. Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team

Education

Associate of Applied Business: Business Administration And Management, 06/1997 College of The Canyon - Santa Clarita, CA

Languages

Pashtu

Limited Working

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