Center Representative Service

Norma De Los Santos

San Antonio, TX ***** 210-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

Microsoft

Adobe software

Peachtree proficiency

General ledger accounting aptitude proficient in SAP

Team's

CSM

Dental Iset system

Skygen system

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 11/2014 to 12/2022

United Healthcare Group San Antonio, TX

Strong dedication to helping customers resolve issues and cultivating positive image of company for over 10 years.

Speak with providers and members about their Dental benefits and explained claims and all benefits.

I'm proficient with Medicaid and Texas Children's Medicaid, Medicare as well as members policies.

Provided primary customer support to internal and external customers

BILLING CLERK 08/2013 to 08/2014

Farmers Insurance Agency San Antonio, TX

Generated monthly billing and posting reports for management review for 250 customers assigned to me.

Audited and corrected billing and posting documents for accuracy and inputted policies for auto and home.

Provider customers with knowledge of there policies ; renewals. Maintained accurate records of customer payments and adjustments.

COLLECTIONS / CHARGED OFF ACCOUNTS /CALL CENTER REPRESENTATIVE 03/2007 to 06/2014

JPMorgan Chase San Antonio, TX

Demonstrated master of customer service using call script within specified time frames.

Addressed customer service inquiries in timely and accurate manner.

Provided cross training to my team members on how to improve customer relations by utilizing reports and materials provided.

Negotiated settlements and payment arrangements for customer's charged off accounts. Once agreements are completed I reported to credit reporting agencies to have credit updated and also send out 1099-C when accounts were settled.

ACCOUNTING TECHNICIAN / ARMY/AIR FORCE VENDOR PAY 01/2001 to 08/2006

Defense Finance And Accounting Services San Antonio, TX

Opened and assigned new client accounts. Processed average of 2500 invoices per month for military travel for and family members.

Processed payroll, electronic deposits, payments and employee pay adjustments. Calculated figures such as discounts, percentage allocations and credits. Researched and resolved billing and invoice problem.

Input financial data and produced reports using Peachtree proficiency.

EDUCATION

Associate of Arts Accounting 08/2005

Wayland Baptist University, San Antonio, TX

High School Diploma 05/1977

Thomas Jefferson High Scool, San Antonio, TX

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