SHIRLEY TALAFASI

(C) 801-***-**** adw6nb@r.postjobfree.com

Professional Summary

Experience managing many multi-million-dollar technical projects, with expertise in product, program and system development, technical project management, business analysis, and quality assurance.

Skills

Agile/Scrum/Waterfall Methodologies SDLC

Team Leadership Requirements Gathering, Writing and Analysis

Product Lifecycle Management Troubleshooting and Debugging

Product Roadmaps Financial Planning, Monitoring and Forecasting

QA Testing Microsoft Office – Including Visio

Communication and Organization Scrum Master Certified

Rally, Clarity, Sharepoint Quality Center, Quick Test Pro

Enerbank USA

Business Systems Implementation Analyst June 2020 – Present

Manage UAT Agile testing of various bank products.

Analyze system changes, write test cases and manage the execution of test run.

Manage several testers while they run test cases by answering questions and removing impediments.

Ensure testing quality and timely completion of test run according to required testing time frames.

Collections Representative June 2019 – June 2020

Contact customers by telephone or other methods to resolve delinquency of accounts by utilizing research tools. Counsel customers on payment options, loan modification and extensions. Document results and actions taken to resolve issues, and process customer payments via phone.

Manpower

Contractor - Client/Project Manager December 2016 – September 2018

Managed relationship for American Express with the largest gift card partner in Canada by assisting with technical change requests, troubleshooting technical system issues, production validation and requirements gathering. Assisted and resolved daily system issues and configuration changes. Ran sales and redemption reports, trouble shot and resolved financial reconciliation issues. Monitored and maintained card supply chain.

Worked closely with the partner to define a strategy to increase annual sales which resulted in an increase of 500 percent in sales.

American Express

Product Owner - Technologies January 2015 – February 2016

Managed commercial features and technical component evolution including impact analysis, strategic roadmap, user story and requirements development, delivery sequencing, customer and stakeholder interaction, system analysis, and system assurance/testing for two consumer retail prepaid financial card systems.

o$5.7 billion in annual sales and reloads with 35 partners; 10,000 locations with 99.96% system availability; supervised 4 onshore and 16 offshore contracted tech leads, developers and testers

o7.8 million cards ordered and embossed annually by 4 outside vendors; produced by 6 different vendors with 99.5% system availability; supervised 2 onshore and 4 offshore contracted tech leads, developers and testers

Practiced in structured SDLC product development methods using traditional analyze, design, build, and test implementation cycles and Agile product management frameworks.

Facilitated requirements/story elicitation and elaboration sessions involving development and business groups using story maps, behavior diagrams, and other collaborative tools affecting change in system development, which resulted in obtaining consensus on requirements very quickly and the implementation of concise and impactful product and system changes.

Conducted cross functional problem solving, risk management and prioritization retrospective efforts using technical and product knowledge to ensure lessons learned were applied to product development and implementation which reduced time and added significant value.

Alleviated and removed impediments and issues by developing and maintaining an excellent working relationship, and encouraging open and frank communication with tech teams, business partners and vendors.

Senior Business Systems Analyst - Technologies January 2012 – December 2015

Developed and managed requirements, financial process and implementation for 70 technical teams with over 800 members to implement the first American Express prepaid EMV Chip and PIN card according to EMVCo regulatory standards and specifications.

Produced, managed, and implemented the first American express prepaid card which offered a Bill Pay service with an outside vendor.

Created, expense tracked, volume forecasted and financially managed several technical budgets averaging $5,000,000 annually using Clarity.

Business Systems Analyst August 2007- January 2012

Managed and conducted phased program testing including product set up, SOW creation and management, user acceptance testing, seller certification, customer experience testing and regression testing for multiple products within a cross-functional project team which included business, vendors and technologies.

Analyzed technical requirements from perspective of business outcomes to create testing documents including behavior diagrams, test approaches, test plans, high level test scenarios and detailed test scripts.

Responsible for cross-functional defect management process including documentation, defect tracking, resolution validation and communication utilizing tools such as HP Quality Center, Quick Test Pro, Excel and Access.

Education/Certifications/Awards

UVU – Bachelors Equivalent – Area of Study CIS/Accounting

Certifications: Scrum Master, Business Accounting, Advanced Access, Power Point, Novell Netware Administrator, and Quick Test Pro

Awarded Governors Vocation Scholarship

American Express Employee awards – 22 Expressions of Excellence and 2 Chairmans Award for Quality

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