Assistant Store Customer Service
Resume:
JUDITH ROBINSON Rahway, NJ *****
******@*******.***
BUSINESS ACCOUNT MANAGER
SUMMARY
Results-driven account and business manager with 20+ years of experience managing a client and product portfolio, yielding increased revenue aligned to business goals. I prioritize building purposeful relationships with clients and team members to leverage their interests and strengths to achieve shared goals. I also excel at identifying specific pain points to tailor marketing pitches and products to prospective clients, converting leads to sales. I have been recognized for my ability to improve a team’s productivity and efficiency and for being resourceful, dependable, and intentional. SKILLS
§ Strategic Planning
§ Client Management
§ Contract Negotiation
§ Employee Hiring/Training
§ Sales Leads & Upselling
§ Systems Improvement
§ Marketing Strategy
§ Inventory Management
§ Data Analysis
§ Microsoft Office
§ CRM
§ Google Suite
RELATED EXPERIENCE
Personal Real Estate Agent Weichert Realtors March 2022 - Present
• Evaluate properties based on local comparisons to formulate a competitive, yet attractive listing price
• Foster relationships with clients to identify their preferences & needs for visits to prospective properties
• Execute workflows to streamline communication between stakeholders & close within targeted timelines
• Liaises during contract negotiations & revisions between buyers/sellers re: price, settlement, and closing
• Increase property interest by 60% by leveraging a property’s unique features when curating a listing Business Development Manager B.E. Furniture November 2020 – March 2022
• Managed portfolio of 50+ business contracts yielding $250k in annual revenue of high-end office furniture
• Analyzed monthly sales performance to develop ambitious targets based on trends & market research
• Converted leads to sales by tailoring marketing strategies to the scaling needs of prospective clients
• Implemented sales follow-up calls & emails to nurture a pipeline of sales leads, fostering relationships
• Streamlined internal processes to reduce the time for order fulfillment and increase customer experience Assistant Store Manager Home Goods November 2016 – November 2020
• Increased profits by conducting sales performance metric analysis to inform promotional & marketing plans
• Facilitated the hiring & training of new hires, leading competitive interviews to ensure quality candidates
• Managed 60+ associates, evaluating them regularly to improve performance & potential for promotions
• Oversaw merchandising lifecycle: visual floor plans, replenishment, loss prevention, and reporting Department Manager Macy’s July 2014 – November 2016
• Analyzed financial data, spotting trends, and developed financial forecasts aligned to store sales goals
• Provided ongoing support and development to sales associates, resulting in the promotion of 8+ staff
• Facilitated product training for team members to increase their work performance and customer service
• Resolved customer concerns within a single interaction by listening & offering mutually beneficial solutions EDUCATION AND LICENSURE
New Jersey Licensed Realtor
Western Governors University A.A. Business Management May 2024
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