Outreach Coordinator Account Executive
Resume:
David L. Williams
Plano, TX *****
*******.***********@*****.***
Objective: I am seeking to transfer my experience in Negotiation, Sales, and Merchant Services to an organization where I can thrive. I am eager to take on new challenges where I can utilize my current skills and obtain new ones, while enhancing the company’s productivity and reputation.
Work Experience
Sales/Management
Prospected and established new accounts via cold calls, emails, virtual meetings in a virtual/remote work environment. Proficient use of Salesforce and CRM platforms.
Utilized a consultative and straight line process to achieve sales key performance indicators (KPIs)
Analyzed the nature of the business to determine the appropriate hardware and software applications required for processing credit card sales specific to the nature of the business as it applies to the processing applications for new and existing merchant relationships.
Received incoming calls from prospective and current merchants regarding their credit card processing accounts.
Explained the percentages that they are charged for their credit card transactions.
Gave assistance with chargebacks, retrieval requests, and sales draft requests.
Assisted merchants in processing credit card transactions, returns, and voids.
Gave detailed instructions in printing batch reports and closing the terminal.
Fully explained merchants' statements, transactions, and deposits.
Assisted in locating transactions and forwarding merchants to technical support as necessary.Educated merchants on interchange and how to get their best possible rates by processing credit cards with the point of sale device.
Educated merchants on how to use the various website tools we offer as well as how to enroll and keep track of their daily batch totals.
Relevant Work History
2022 - Elite Merchant Services, Outside Account Executive, Dallas, TX
2010 - 2022 Mediator Instructor, Family Court Baltimore City, Baltimore MD
2020 - 2022 Life Insurance Sales, American Income Life, MD
2018 - 2020 Auto Sales, Heritage Automotive, MD
2012 - 2013 Auto Sales, Sonic Automotive, Vienna, VA
2008 - 2011 Program Director/Outreach Coordinator, Community Conference Center, MD
Education/Training
B.S Human Services, Medialle College, NY
Inclusive Mediation Model – Certification
Community Conferencing - Certification
References upon request
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