Customer Service Representative
Resume:
Lawrence Daugherty
HR. Department Benefits Assistant
Cleveland, OH 44120
*************@*****.***
To obtain a position in a Customer Service oriented environment with an opportunity to utilize the formal training that I have received and the exceptional work experience that I have gained through the years.
Authorized to work in the US for any employer
Willing to relocate to Charlotte, NC
Work Experience
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HR. Department Benefits Assistant
Staffing Solutions/ Federal Reserve Bank of Cleveland
September 2016 to November 2016
Responsible for contacting healthcare companies and healthcare vendors via email and outbound calls regarding health and wellness fairs sponsored by Federal Reserve Bank of Cleveland for the Federal Reserve Banks of Cleveland, OH., Cincinnati, OH, and Pittsburg, PA.
Responsible for updating Excel spreadsheets with confirmation information from the healthcare companies and healthcare vendors that will attend the health and wellness fairs and what materials they will bring, and the names of the Live-Reps that will represent their respective companies and vendors.
Benefit Associate
Fairhill Partners
April 2013 to December 2015
Responsible for answering inbound calls from companies and individuals inquiring about the various types of health promotion programs that Fairhill Partners provides.
Screened individual participants and enrolled those who met the qualifying guidelines for public benefits into Fairhill Partners Access Your Benefits Dept.
Walking customers through different benefit plans
Certified Instructor, Coach for Matter of Balance and Chronic Disease Self Management Programs where I teach and coach senior adults with balance and chronic health issues how to live a healthier and productive life.
Contracted at Hillcrest Hospital assisting
Alego Health
March 2011 to November 2012
with:
Assisting physicians throughout the process of seeing patients and educated them on updating medical records into the new electronic records system
Pre GoLive physician optimization and challenge questions
One on one physician support with orders rec
Admissions, Transfers, Rounding and Discharge Navigators
Verbal and written orders from physicians
Post GoLive support including any and all problem solving
Act as an Liaison for the Physicians and build team
Educate physicians on any new changes within the Epic system
July 2010- February 2011 Contracted at Euclid, South Point, Hillcrest and Main Campus Emergency Departments supporting ASAP. Responsibilities included:
Patient Tracking
Triaging
ED Narrator
Reviewing results
Assisting doctors with verbal and written orders
Assisting physicians with inputting information into new electronic records system
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Lead Support (Contract)
Alego Health
July 2010 to November 2012
Customer Service Representative (Contract)
Spherion Staffing/Universal American - Solon, OH
February 2009 to June 2010
Responsible for taking inbound calls from insurance members questioning their various types of insurance coverage, eligibility status, and EOB summary
Prior Authorization inbound calls/outbound calls
Enrolling patients for Medicare part D and prescription benefit information
Dealt primarily with Medicare Part D and assisted callers with any questions they had about coverage for specific medications and cases
Responded to insurance providers and members with their prior authorization requests
Utilized Microsoft Excel to enter patient information and compile data regarding medications, prices, and the average of the prices for certain medications and report my findings to supervisors
Used other Microsoft Office programs and Outlook as needed
Customer Service Representative (Contract)
Alliance Staffing/Parker Hannifin - Mayfield, OH
April 2008 to December 2008
Downloaded orders from Outlook website for Parker stores and Parker Divisions
Answered inbound sales calls from customers purchasing various types of Parker parts and instruments
Customer Service Representative (Contract)
Stanley Staffing/American Express - Solon, OH
August 2007 to March 2008
Responded to card members needs with filing a damage claim for rental cars that had been involved in an accident or that had been vandalized during the rental custody
Provided Rental Companies and Insurance Companies with the status updates for existing claims with information that was helpful with resolving claims in a timely manner
Outstanding Inspections Representative
Fidelity National Information Systems - Solon, OH
October 2003 to July 2007
Responsible for contacting field reps concerning outstanding property inspections via electronic email or outbound calls.
Maintained and reassigned late field inspections
Researched for late inspections and or missing photos via Repscape maintenance files/photo upload system respectively
Education
Diploma
Kaplan University Undergraduate, John Adams High School - Cleveland, OH
Skills
Do you have any of these top skills employers are looking for?
Inside Sales
Triage
EMR Systems
Medical Records
Medical Office Experience
Medical Billing
Cold Calling
HIPAA
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OUTLOOK
-
8 years
EPIC
-
2 years
EXCEL
-
10+ years
MEDICARE
-
2 years
MICROSOFT OFFICE
-
10+ years
Certifications / Licenses
Add your certifications
Additional Information
Skills
Microsoft Office (Word, Excel, Outlook)
Medicare
HIPPA
Epic ClinDoc
Epic CPOE
Epic ASAP
Excellent oral and written communication skills
Computer Savvy
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Military Service
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Groups
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