911 Dispatcher Courtesy Clerk

MELISSA ANSELMO

***** ** ** * *******, TX ***** 707-***-**** ************@*****.***

SKILLS & ABILITIES

·Critical thinking and fast paced decision making

·Time management and organization in response to chaotic situations

·Positive attitude in high stress situations

·Teamwork

·Empathy, compassion, and care no matter the circumstance

EXPERIENCE

July 2005- March 2012

911 Dispatcher, City of Fairfield Police Department

·Knowledge of First Aid and CPR

·Responsible for maintaining effective and efficient communications between police officers in the field, outside emergency and law enforcement agencies, and the public

·Received calls from the public by telephone regarding emergency and other situations. Determine the priority and respondent for all calls. Contact, inform, and dispatch Police Officers or others, as appropriate of situation quickly, clearly and accurately.

·Demonstrated sensitivity, knowledge and understanding of diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups

·Established and maintained effective working relations with public, especially under stressful and urgent conditions.

·Knowledge of telecommunications equipment used in emergency and law enforcement communications including but not limited to, two-way radios and computer-aided telephone counsels

·General office and clerical activities

·Human relation skills to exercise patience when dealing with others, interview callers for detailed information supporting the call, and to project a positive image of the department

·Received, verified, enter, and updated permanent information from police records. Entered information into established data entry screens and programs

·Mandated reporter

October 2004-July 2005

Registration and Admitting Technician, NorthBay Hospital

·Admitted patients, including verifying patient insurance

·Interviewed patients to obtain required medical and financial information

·Developed and maintained a good working rapport with inter-department personnel, as well as other departments within the facility.

·Answered phones and rerouted to appropriate personnel or department

·Notified nursing service and called for assistance, as necessary, if patient was disturbed/violent upon admission or if patient showed symptoms of infectious/communicable disease

·Obtained, recorded and reported vital signs, EKG.s, heights, weights and inputs/outputs of patients as directed and per department policy

January 2002-October 2004

Emergency Department Technician, NorthBay Hospital

·Completed duties with regard to safety practices and policies, including infection control, workplace safety, and management of aggressive behaviors.

·Ordered labs & x-rays for patients on behalf of doctors

·Established priorities based on essential patient needs and available unit resources of time, personnel, equipment, and supplies

·Participated in ED staff meetings, in-services, and performance improvement activities.

·Established effective working relationships with members of the health care team, patients, and families

·Answered phones and medic radio for incoming emergencies

·Arranged Critical Care Transports by ambulance or helicopter

August 2000- January 2002

Courtesy Clerk, Safeway

·Greeted customers and provided product information

·Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing

·Escort customers to the appropriate aisle or shelve in order to assist with purchasing decisions

·Provide excellent customer service

·Ensure the store is clean, safe and in order

PROFESSIONAL LICENSES AND CERTIFICATION

CPR and First Aid Certification

Emergency Department Certification

Peace Officer Standards and Training Dispatch Academy

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