Cargo Agent Service Representative
Resume:
N. RASHAD NEWTON
**** **** *** ***, *********, **296, UNITED STATES
DETAILS
**** **** *** ***, *********, 30296, United States
**********@*****.***
Nationality
American
SKILLS
Creativity
Fast Learner
Communication
Customer Service
Computer Skills
Decision Making
Ability to Multitask
Leadership
Effective Time Management
Ability to Work in a Team
Communication Skills
Ability to Work Under Pressure
Analytical Thinking
Time Management
PROFILE
●RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgment.
●PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations
●DEDICATED Customer Service Representative providing quality care for ultimate customer satisfaction. Proven track record of success in efficiency and independent thinking. Demonstrates expert insight and proficiency in safety and day-to-day job procedures.
●STRATEGIC and CREATIVE thinker with solid background in delivering decisive, action-driven leadership. Exhibiting expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients
EMPLOYMENT HISTORY
Forklift Operator at Randstad, Atlanta
May 2023 — Present
●Safely load and unload pallets of wholesale produce
●Perform daily maintenance and safety checks, and fix common mechanical problems
●Move products to specified storage spaces and manually unload and stack boxes while observing safe lifting practices
●Maintain a clean, unobstructed work area, and report any health or safety issues to supervisors
●Use RF scanners to keep accurate putaway records
Set Lighting Technician at IATSE 479, Atlanta
May 2021 — October 2022
●Safely ensure the movement and installation of various pieces of lighting equipment.
●Lay electrical cables and or wire fixtures to facilitate power for daily operations.
●Install and position various lights to ensure quality visuals
Lead Cargo Agent at Cumberland Trucking, Atlanta
April 2019 — January 2021
●Meet/exceed all performance metrics and manage a high-volume workload within a commitment driven environment
●Research customer accounts and orders, quality checking all data for accuracy and integrity
●Effectively communicate with staff/management to ensure quality of work • Prioritize duties according to importance, proficiently navigating through assigned systems to complete established tasks
● Ensure all information was scanned into system, operated forklift and pallet jack as required
●Provided on-the-job training to new hires and served as Subject Matter Expert to current staff
●Maintained a clean and safe working environment, fostering a collaborative environment in order to promote teamwork
●Managed the transport of incoming and outgoing cargo shipments, confirming orders and inspecting for errors or defects
Material Handler at Ceva, Atlanta
November 2017 — November 2018
●Responsible for customer order preparation, order accuracy and final BOL preparations including export documents as needed
●Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter
● Worked as a team with other staff members to ensure that the correct identifying information and shipping instructions had been stamped onto crates or containers
●Operated forklift and tier-lift truck or use hand truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area
●Removed completed and defective products and materials, placing them on moving equipment such as conveyors and in specified areas such as loading docks
●Performed quality assurance for customers ensuring cost effectiveness and timely deliveries were achieved
●Assisted with monthly inventory cycle counts and year end physical inventories.
Cargo Agent at Alliance Grounds International, Atlanta
March 2016 — November 2017
●Responsible for coordinating the routing of import/export bookings with airline carriers
●Process import/export documentation including HAWB’s, MAWB’s, Manifest
● Track and trace shipments, working within established timeframe to resolve any discrepancies in order to minimize loss and enhance overall efficiencies
●Oversee calendar maintenance, appointment scheduling and expense report preparation, arranges conference rooms and facilities for meetings as required
●Develops and maintains administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.
●Provides all travel coordination (international/domestic) support for business meetings/trips, prepares itineraries, transportation arrangements and expense reports.
●Oversee calendar maintenance, appointment scheduling and expense report preparation, arranges conference rooms and facilities for meetings as required.
●Plans and coordinates internal meetings, off-site events, and team building exercises, by selecting vendors and venues, managing budgets, and developing event plans.
●Manages information requests received by the department that may be made by telephone, letter, email, or in-person visits to the office.
EDUCATION
High School Diploma, Westlake High School, Atlanta
August 2004 — May 2008
Albany State University, Albany
May 2008 — April 2013
COURSES
Forklift Certification, Atlanta Technical College
May 2016 — May 2016
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