Claims Adjuster Support Specialist
Resume:
APRIL BILLUPS
Risk Management
Contact
Address
Fredericksburg VA
Phone
****************@*****.***
Skills
Personal, casualty and property loss
Underwriting knowledge
Microsoft Word
Insurance policy coverage knowledge
Risk analysis and management
Loss protection
Relationship building
Policy Development
Claim Reviews
Responsive Client Service
Results-driven Claim Adjuster with over 20 years of experience in investigating, evaluating, and resolving insurance claims. Strong knowledge of liability and coverage laws and regulations. Proven ability to negotiate settlements and achieve positive outcomes for both clients and insurance companies. Successfully closed over 1500 claims with a high satisfaction rate. Strong knowledge of industry regulations and compliance requirements. Proven ability to develop and implement effective risk management strategies.
CORE COMPETENCIES
●Risk assessment and analysis: The ability to identify, evaluate, and prioritize potential risks to the organization.
●Strategic thinking: The ability to develop and implement effective risk management plans and procedures.
●Communication: The ability to effectively communicate risk management strategies and plans to stakeholders and employees.
●Technical expertise: Knowledge of relevant laws, regulations, and best practices related to risk management.
●Project management: The ability to manage and implement risk management systems and processes.
●Problem-solving: The ability to analyze and resolve problems related to risk management.
Work History
2020-06 - Current
Claims Adjuster
GEICO Fredericksburg
●Examined claims forms and other records to determine insurance coverage.
●Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
●Synthesized data into comprehensive quarterly written reports for management.
●Directed and coordinated various investigations conducted by field investigation team.
2018-08 - 2019-08
Claims Adjuster
Financial Alpharetta
●Assisted insured with their claims needs in time of loss and also obtained recorded statements of accident details as appropriate.
●Effectively communicated the claims process and explained insurance coverage and how it applies to claims.
●Communicated with appraisers, attorneys, and medical staff to gather information required for investigation.
●Processed payments related to claim and other office clerical tasks.
2017-02 - 2018-08
CLAIMS SUPPORT SPECIALIST
2018 Country Financial Insurance Alpharetta
●Examined reports, accounts and evidence to determine integrity and accuracy of information.
●Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
●Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
●Assisted Adjusters with administrative processes such as writing correspondence, drafting of payments, and answering phone lines while operating a multi-line phone.
2016-07 - 2017-01
Underwriting Assistant
The Jacobson Group Alpharetta
●Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions.
●Provided support for the initial underwriting analysis to determine the correct routing of the risk. payments to determine financial stability of applicants to repay loan.
●Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
●Carried out Commercial, G/L, P/C, P/L operations in a time and professional manner.
2014-09 - 2016-06
LICENSED GA P&C SALES AGENT
Honda Carland Allstate Roswell
●Sold property and casualty lines to clients through persuasive presentation and sales skills.
●Exceeded goals through effective task prioritization and great work ethic.
●Performed Insurance Reviews, explained coverage, discounts, and features of policy.
●Assisted with billing and account inquiries as well preparing remittance reports.
2013-04 - 2014-08
OFFICE MANAGER – Insurance
Thomas Allstate Agency Gaithersburg
●Responsible for day to day operations of the office; taking inventory and ordering office supplies as needed.
●Reported and followed up claims to ensure streamlined operations throughout the process.
●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
●Worked flexible hours across night, weekend and holiday shifts.
●Building of business to business relationships, underwriting and sales of commercial policies, including workman's compensation
Education
2012-03 - 2017-08
Post Baccalaureate Paralegal Certificate
Kaplan University
1989-09 - 1993-01
Bachelors in Political Science
University of Mary Washington
.
Contact this candidate