Executive Director of Operations and Field Services

Christopher E. Linkowski MBA/MSc/PMP 404-***-**** / *****@*********.***

https://www.linkedin.com/in/chrislinkowski

Chris drives organizations to maximize their P/L by increasing productivity and revenue. Atlanta, GA area SENIOR VP GLOBAL OPERATIONS EXECUTIVE

Dynamic take-charge agent offering aggressive strategies that achieved significant improvements in profitability and efficiencies across highly competitive Global Fortune 500 environments at Ericsson, EADS North America Defense Systems, and Motorola. Directly responsible for up to 500+ employees in multiple locations with operating budgets of over $150 million. Broad experience introducing dynamic business solutions that drove growth, contained costs, and enhanced customer satisfaction – all leading to an improved bottom line. Project expertise in CX (tower/fiber/ground shelters) engineering/deployment, SaaS, system integrations, managed services and install/services of equipment and software all customer facing. A leader and synergist, I connect downward, upward, and across to design business models and systems conversions that actualize value by energizing and unifying all stakeholders. My strength is delivering the highest possible ROI, developing highly effective teams, and delighting the stakeholders. Expertise & Critical Contributions

Strategic Planning & Execution Crisis & Turnaround Management Budget Planning, Development & Control Operational & Financial Risk Management Cost Reductions with Quality Improvement Six Sigma Continuous Process Improvement Staff Development & Turnover Reduction P/L Forensic Management Client Value-Focused Business Consolidations & Systems Integrations

Led effort to improve customer service responsiveness. Regional customer service managers at Motorola were spending too much time in administrative duties. Developed partnership to outsource some duties and free managers to increase time spent with customers. Successfully relieved ~30% of internal administrative time, providing more availability to customers.

Delivering outstanding P&L / financial / fiscal planning and control. Reduced YOY costs and tasked with meeting largest revenue and margin plan in Motorola!s North American operations, despite large projected revenue shortfall. Established plan with team to create new emerging market solutions products. Introduced three new products, generating $22M in revenues to meet and exceed revenue and profit objectives for the year.

EXECUTIVE MANAGEMENT EXPERIENCE

Ericsson, Inc.- Telecommunications/Wireless/Software. Executive Director of Operations- 2015 to Present

Accountable for day to day operations of project business ranging from $100k to $100 million per project. Accountable to meet and exceed revenue and margin goals as well as developing new business and strategy opportunities. Full P/L accountability. Projects consist of CX, install, service.

• Successfully deployed strategies which increased productivity and exceeded margins by implementing project governance focusing on tool deployments and team development. Netted on average a 12% gain on margins overall.

• Six Sigma sessions “removing barnacles” that were still in place that didn’t advance the process. Saved in 2018 over $2 million in cost reductions.

• Adapted new ways of working to create time for PM’s to be in front of customers for listening and discussions within the projects. Overall success as PM’s gained 20% more time with customer base.

• Chaired a team that gathered challenged projects. With the goal of evaluating the deployment and post-mortems on projects to identify new ways to deploy projects quicker, with less quality issues and less bureaucracy

• Instituted “say do”-meaning say what your going to do and then do it. Measured by tracking team members commitments to overall objectives. Director of Operations-2011-2015

Portfolio of Projects and Project Managers, suppliers, and matrix teams leading the teams through the life cycle of the projects. The ultimate objective is not only to delight and satisfy the customers but to achieve margin improvement and strategies for better deliveries in the future. Full P/L accountability, customer facing, implementing complex strategies to solve customer needs as well as implementing process to create efficiencies and add value to customers as well as reducing internal costs.

" Masterfully transitioned and reorganized failing operations through organizing team structure, reducing process and increasing efficiencies. Implemented governance process that focused on topline growth and cost containment. Established KPI!s that supported the projects goals which were schedule, cost, customer satisfaction and quality.

EADS North America Defense Security and System Solutions-Communications/Mfg. org Vice President of Project Operations and Customer Care-2011 to 2011 As Vice President of Project Operations and Field Services of the LMR Business Unit for North America I managed business development, network engineering and design, project management, customer network deployment and customer care activities for P25 and LTE networks in North America. During this period, we drove the growth of the operations and support teams which laid the foundation for turning the corner in P25/LMR growth in the North America market and achieving a foothold.

Motorola, Inc. Wireless, Software, Public Safety and Telecommunications. Regional Field Services Director – 2006 to 2011. Accountable for delivering Life Cycle Services to customers, including all aspects of service and implementing strategies to solve complex customer solutions. Manage customer base with service agreements up to $10M+. Direct 108 staff and budget of $125M.

" Decreased costs $4 million in 3 years by reducing ancillary costs, establishing project efficiencies while improving operating profit from $10 million with 10% margin to $25 million with 21.5% margin.

Director of Systems Integration – 2000 to 2006. Led all system integration projects, ranging from $50K to $100M, across the Southeast with full P&L responsibility. Developed, trained and molded individuals into future leaders. Managed 35 associates and $84M revenue plan. State-wide System Integration Manager / Project Manager – 1997 to 2000. Accountable for project cost control, scheduling and customer satisfaction. Additional Experience

EDUCATION

Master in Business Administration with a concentration in Finance from Suffolk University-Boston, MA, Master of Science in Project Management from The George Washington University-Washington, DC Bachelor in Business Administration from Western Connecticut State University-Danbury, CT. Certificates – PMP-Project Management Professional Six Sigma Black Belt-Process Improvement

Christopher Linkowski 404-***-**** / *****@*********.*** / Page 2

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