Estate Assistant Office Manager
Resume:
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EXPERIENCE
CLIENT CARE COORDINATOR
Melissa Miller Group at eXp, Weston, FL / Jan 2022 - Present
● Participated in determination of organizational policies regarding such issues as team member productivity, program requirements and lead follow-up.
● Delegated leads to agents and follow-up on all sales to ensure the client's satisfaction.
● Addressed customer questions and recommended appropriate products and services to increase satisfaction.
● Developed team building ideas to promote workplace synergy and productivity.
● Resolved problems and escalated high-level issues to management within established timeframes.
● Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.
● Recommended changes in working conditions and equipment to increase business unit and team efficiency.
● Delegated tasks to team members according to project requirements and employee strengths.
● Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
● Determined work assignments and procedures.
● Specializing in Onboarding and Offboarding sales agents. LICENSED REAL ESTATE ASSISTANT & SALES AGENT
Hartland Group, Brooklyn, NY / Dec 2017 - Jan 2020
● Maintained timekeeping information and submitted and processed payroll.
● Maintained office staff by recruiting, team building, coaching and training agents.
● Learned to operate new office technologies as were developed and implemented.
● Scheduled and confirmed appointments for clients, customers and supervisors.
● Prepared conference and event materials, such as flyers and invitations.
● Advertised services to solicit property sales listings.
● Coordinated property closings, overseeing signing of documents and disbursement of funds.
● Answered clients' questions regarding construction work, financing, maintenance, repairs and appraisals.
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Davie, FL, 33028
EDUCATION
ASA COLLEGE NEW YORK
New York, NY
(May 2001)
ADDITIONAL SKILLS
CRM Software
Report Preparation and Analysis
Office Management
Team Management
Staff Training
Biweekly Payroll Processing
Financial Management and
Reporting
Document and File Management
Office Equipment Operation
Appointment Coordination
Microsoft Office
Google Suite
SaaS Software
Follow Up Boss
Sisu
Dotloop
Brivity
MLS
Skyslope
Workman Success
Yardi Breeze
Agent Onboarding/OffBoarding
Specialist
English
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OFFICE MANAGER & ADMINISTRATOR
Contact Realty, Brooklyn, NY / Dec 2012 - Nov 2017
● Proactively recruited new sales agents, kept them accountable, trained and coached all agents.
● Resolved issues with departments regarding business office procedures.
● Managed office flow by providing direct support to visitors.
● Leveraged multi-line phone system to answer and transfer calls to staff members.
● Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
● Implemented office procedures, creating streamlined processes.
● Created presentations and spreadsheets and ran reports for different departments.
● Assisted company executives by preparing reports and presentations.
LICENSED OFFICE ADMINISTRATOR
Expert Realty Group, Brooklyn, NY / Jan 2010 - Oct 2012
● Supervised real estate agents driving front office operations and continuous workflow.
● Created staff schedules based on established guidelines and priorities.
● Liaised between listing agents and buyer agents to accomplish tasks to ensure a successful closing.
● Coordinated and managed appointments, meetings and conference room schedules.
● Implemented office procedures, creating streamlined processes.
● Created and reviewed schedules, maintaining staffing levels to meet service goals.
LICENSED REAL ESTATE OFFICE MANAGER
Century 21 Parklane, New York, NY / Mar 2001 - Nov 2010
● Trained employees and licensed agents on several systems.
● Trained and coached agents on how to negotiate a deal from beginning to end.
● Coordinated all documents needed for short-sales, including but not limited to: Estimated HUD-1, Listing Agreements, Purchasing Contracts and MLS Listings.
● Analyzed internal processes and recommended and
implemented procedural and policy changes to improve operations, such as supply changes and disposal of records.
● Prepared and reviewed operational reports and schedules.
● Conducted classes to teach procedures to staff.
Spanish
CERTIFICATIONS
RETC Real Estate School /
Licensed Real Estate Salesperson
Gold Coast School of Real Estate/
Licensed Real Estate Agent
Bam Certificate
Amp Certificate
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