Patient Representative Contract Driver
Resume:
La’Quita Johnson
Madison Heights, Va. 24572
*******@*****.***
Work Experience
BioScrip Infusion Services
Self Employed Private Contract Courier
● Pickup clients deliveries from Pharmacy
● Deliver Prescriptions using delivery ticket
● As a courier deliver to homes located on delivery tickets with instructions on where to deliver areas including Roanoke, West Virginia, Covington and other surrounding areas. Armanino LLP/Turbo Tax
Seasonal Tax Professional
● Remote based employee
● Helping customers do their own taxes with expert guidance
● Work directly with clients and apply defined practices, procedures and company policies to offer tax advice and resolve.
● Helping customers who need help with reporting deductions, rental properties, etc.,
● Accurate and complete customer data entered in tax returns
● Attend mandatory training
● Using CRS and EFE lookup
● Using Telephony Tool
● Performing QOS(Quality Of Service)
● Use Smartlook to view customer screens
● Ensure Customer issues are resolved
● Research and provide outstanding customer service Allied Cab Company
Self Employed Contract Driver
● Effectively Transporting Passengers
● Stayed level headed during encounters with aggressive and inebriated passengers. Used laughter to de-escalate potential disputes.
● Multitasked in high-pressure environment managing fares, navigating during heavy traffic, and maintaining customer satisfaction
● Optimized positioning and schedule to reduce wait times and increase revenue
● Handled all financial records, including tax-deductible expenses,mileage,and earnings. Lyft Rideshare Driver
Self Employed Contract Driver
● Effectively Transporting Passengers
● Safely transported passengers to destinations across town.
● Stayed level-headed during encounters with aggressive and inebriated passengers. Used laughter to de-escalate potential disputes.
● Earned a 5-star driver rating by providing exceptional customer service.
● Multitasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction.
● Maintained a clean vehicle and a professional personal experience.
● Optimized positioning and schedule to reduce wait times and increase revenue.
● Handled all financial records, including tax-deductible expenses, mileage, and earnings. Blue Ridge Medical Center- Lovingston, Va.
Patient Representative/Pharmacy Customer Service(Cashier)
● Greet/Check patients in and out of the office
● Schedule Appointments for all General Providers including Pediatrics
● Maintain patients data up to date and verify patients information, Insurance information and post any payments
● Review patients accounts, Identifying delinquent accounts
● Perform operator duties answering multiple phone lines and calls
● Make sure messages get to the correct departments
● Work in Blue Ridge Pharmacy as Customer Service/Cashier Startek- Lynchburg, Va.
Associate Recruiter
● Identify appropriate sourcing channels for all profiles/ track databases and develop good professional community relationships.
● Perform prescreens, schedule and verify interview dates and times.
● Analyze the pipeline of candidates and recruit appropriate candidates with the highest quality of candidates from internal and external .
● Coordinate with all departments to assist in placing appropriate internal job postings and monitor all candidates for positions and ensure compliance to all hiring guidelines.
● Maintain all candidates and perform search on all websites and maintain knowledge of all new trends and sourcing.
● Prepare all new hire packets including writing offer letters, shift agreements, pre- employment drug screens (GIS), background checks and entering all I9's for new hires..
● Onboard new employees
Famous Footwear
Assistant Manager
● Attend daily conferences
● Onboard new employees in order to become fully integrated
● Solid ability to conduct different types of interviews
● Hands on experience with various selection processes (phone interviewing, reference check)
● Train new hires
● Perform all daily and nightly paperwork
● Help customers
● Prepare bank deposits/take deposits to the bank
Receive/run shipment
Liberty Tax Service
General Manager
● Implemented the overall recruiting strategy
● Sourcing and attracting candidates by using databases, social media etc
● Conducting interviews and filtering candidates for open positions
● Open/ close office two tax offices
● Accounts Receivable/Payable performed
● Prepare individual /business taxes
● Performed all operational duties for both offices (payroll, employee schedules, answer multiple phone calls/lines)
● Marketing (b to b)
● Assisted with IRS Audits (individual/business)
Education
Amherst County High School - Graduate
Attending CVCC (Financial/Accounting)
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