Rochelle Gainous

240-***-**** • adw6k3@r.postjobfree.com • Waldorf, MD 20603

Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Very detailed offers administrative and financial analysis expertise paired with excellent communication and time management skills.

Summary

Skills Knowledge of Leasing and Market

Conditions

•

• Grounds and Facility Inspection

• Monthly Fee and Payment Collection

• Maintenance Oversight

• Client Relations

• Complaints Investigation

• Construction Project Oversight

• Codes Compliance

• Performance Assessment

• Operations Management

• Administrative Leadership

• Skilled Multi-Tasker

• Employee Motivation and Guidance

• Complex Problem Solving

• Data Entry

• Team Building

• Property Showing

• Clear Communication

• Office Staffing

• Personnel Management

• Spreadsheet Tracking

• Creative and Adaptable

10/2018 - 05/2022

Property Manager, District Of Columbia Government, Washington, DC 01/2006 - 12/2017

Regional Property Manager, Charles Tini &Associates, Washington, DC Experience

• Handled resident complaints and expedited maintenance requests.

• Collected monthly assessments, rental fees, deposits and payments.

• Inspected properties regularly to identify deficiencies and schedule repairs.

• Updated tenant and unit information to keep current in housing database.

• Coordinated with maintenance and contractors to promote timely turnovers after move-outs. Forwarded suit list to attorney on delinquent tenants and testified in court in connection with delinquent judgments and possession litigation.

•

• Completed lease applications and verifications, notifying prospects of results. Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

•

• Drafted and monitored budgets for overall maintenance and operations.

• Exercised direct supervision over property staff. Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

•

• Conducted new employee training and annual performance reviews.

• Built relationships with service vendors and submitted associated billing statements.

• Monitored and documented delinquencies and other forms of income.

• Answered telephones to assist customers and resolve issues.

• Prepared and submitted reports to supervisor.

• Recruited, coached and guided top talent for on-site staff managerial positions.

• Investigated complaints, disturbances and violations to address and resolve issues.

• Followed state regulations to determine and certify eligibility of prospective tenants.

• Oversaw daily operations, maintenance and administration of various properties. Managed routine maintenance and emergency response services provided by contractors and vendors.

•

Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

•

• Fostered good working relationships with owners, residents and board members. Implemented processes to provide residents benefits of clean, safe and well-maintained community.

•

• Implemented business strategies to maximize tenant satisfaction and reduce vacancies.

• Monitored infrastructure and building expenses and reviewed and approved invoices. Developed strong, professional relationships with residents by delivering exemplary service and engagement.

•

Inspected properties, took pictures and developed engaging listings to promote sale and rental units.

•

Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.

•

• Liaised between construction manager and tenant during build-out phase of tenant suite.

• Met with committees to discuss and resolve legal and environmental issues. 06/2005

High School Diploma

Central High School, Capital Heights MD

Education And

Training

Contact this candidate