Charity Lee Cole

**** ******* **** **., **********, FL / 502-***-**** / adw6k1@r.postjobfree.com

Summary

Experienced Board Certified Hearing Aid Specialist. Technologically savvy and goal oriented with a strong background in Administrative duties. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently. Extensive experiences with Microsoft Office, eTes, PeopleSoft, SkillSoft, and other software programs.

Work Experience

Physicians Hearing Network

Hearing Aid Dispenser, BC-HIS

● Collaborating with physicians and staff to drive referrals

● Dispense, repair, and fit hearing instruments

● Schedule patients for future services

● Perform Audiometric testing

Hearing Aid Specialist, BC-HIS

Miracle Ear, Dothan, AL 11/9/2020 - 2/24/2023

● Scheduling new patients, previous patients for follow up and preventative maintenance

● Programming hearing instruments to the patient's prescription

● Process credit applications

● Dispensing hearing instruments

Self-Employed, Port St. Lucie, FL

Private Home Health Certified Nurse Aide 7/7/2017 - 11/9/2022

● Assist patients with toileting, showers, meal preparations, and daily living activities

● Administered medications and accompanied patients to doctor’s appointments

● Documented ADL’s and any pertinent information and notify family of health status

Visiting Angels, Port St. Lucie, FL

Home Health Certified Nurse Aide 8/1/2017-11/1/2017

● Assisted patients with toileting, showers, meal preparations, and daily living activities

● Administered medications and accompanied patients to doctor’s appointments

● Documented ADL’s and any pertinent information

Astra Bank, Chapman, KS

Training, Development, & Recruitment Specialist 6/27/2016-5/12/2017

● Analyzed need then designed and maintained training programs for all areas of the bank including policies, procedures, regulations, and technology

● Entered payroll

● Reviewed resumes, scheduled interviews, attended job fairs and conducted onboarding process

● Experience with PeopleSoft database

Financial Assistant

11/24/2014-6/27/2016

● Scheduled meetings with potential clients, vendors, and wholesalers

● Prepared applications, disclosures, and product details

● Prepared material for Executive Financial Advisor to use at executive team and board meetings and to present to Chief Financial Officer Loan Assistant

7/1/2013-11/23/2014

● Processed and organized loan documentation

● Made recommendations for updates and revisions per regulations and policy

● Prepared payments for real estate closings/loan proceeds Meadowlark Hills Retirement Community, Manhattan, KS Certified Medication Aide 8/1/2016-2/1/2017

● Distributed physician prescribed medications and treatments under guidance of household nurse

● Provided medical physical and emotional care to residents US Bank Home Mortgage, Owensboro, KY

Insurance Processor 12/1/2012-4/30/2013

● Verified insurance policy for acceptable coverage before requesting premium disbursements

● Made outbound phone calls to insurance agents, and companies to update insurance policies

● Reviewed insurance documents then updated hazard insurance lines on client servicing system according to established procedures Computer Sciences Corporation, Kaiserslautern/Wiesbaden, Germany Office Manager 12/15/2010-2/7/2012

● Organizing office operations and procedures; preparing payroll; controlling correspondence

● Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement

● Completed operational requirements by scheduling and assigning employees; following up on work results

● Experienced in eTes and SkillSoft

Education

Keiser University – Associate of Arts in General Studies 12/15/2018 Certifications

Hearing Aid Specialist - AL License #2340 exp. 1/31/2024 FL License #AS5644 exp. 2/28/2025

BC-HIS - Certificate No. 8761 exp. 6/2024

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