Fraud/compliance specialist
Resume:
TRESSA
BAILEY
********@*****.***
Kansas City, MO 64130
SKILLS
●Leadership
●Analytical
●Administrative
●Customer Service
●Flexibility
●Collaboration
●Communication
●Problem solving/Critical thinking
●Interpretation and Translation Services
●Processing Funding
●Training and Development
EDUCATION
Overland Park, KS
International Hair Design Certification
B-Street School of International Design
Overland Park, KS • 07/2011
Certification: Cosmetology
Lincoln University
Jefferson City, Mo • 2006
Associates: Computer Science/Business
PROFESSIONAL SUMMARY
Knowledgeable and dedicated professional with extensive experience in the Finance and communications industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented while cultivating partnerships and contributing to the success of an organization by leveraging my strong communication, organizational and analytical skills.
WORK HISTORY
Lancesoft (US Bank) - AML/BSA Analyst
Kansas City, MO • 03/2022 - Current
●Work cooperatively with the business line to establish procedures for identifying suspicious customer transactions specific to money laundering.
●Analyze system monitoring alerts to identify potential suspicious activity within a given timeframe, research and analyze large amounts of data, decipher higher risk attributes and disposition appropriately.
●Process alerts by making a determination to clear or to escalate based on an analysis of findings.
●Document all findings in a centralized case management system to ensure compliance.
●Provide guidance, support and recommendations to business lines regarding AML risk ratings and account activity.
●Assist with other BSA reporting and recordkeeping requirements as needed.
Commerce Bank - Wire Transfer Analyst
Kansas City, MO • 01/2016 - 03/2022
●Processed and released large volumes of funds via wire banking system
●Monitored banking systems to ensure accuracy and non-fraudulent activities
●Investigated payment anomalies and sending communication to the proper channels for review while working closely with different departments to prevent fraud and ensure compliance with BSA/AML regulations
●Worked closely with customer facing teams and collaborated with 3rd party vendors.
UMB Bank - Commercial Technical Support
Kansas City, MO • 08/2015 - 12/2015
●Identified and resolved issues regarding online banking portal, remote deposit and check scanner equipment
●Responded to tickets, emails, and phone-based service request
●Diagnosed hardware/software issues for customers via phone with 97% resolution
●Installed and performed minor repairs to hardware, software or peripheral equipment following design or installation specifications
●Initiated WebEx meetings with emulation assist and guided step by step setup
●Solved routine to moderate technical issues with networks and installed drivers.
H&R Block Bank - Team Lead
Kansas City, MO • 01/2012 - 08/2014
●Managed and developed a team of 10 tax specialists emphasizing performance metrics, improvement, and productivity.
●Motivated team performance in high dynamic and demanding environment
●Implemented efficiency through monthly targets of call handling, after call work, hold times and adherence to schedule.
●Identified trends and areas of opportunity in operations regarding training to improve quality of customer experience
HR Block - Sr. Customer Service Specialist
Kansas City, MO • 01/2012 - 08/2014
●Assisted clients with CD's, IRA and Money Market account set up and/or disbursements
●Sent out proper documentation for contribution and withdrawal request
●Monitored and worked open cases to determine resolution for closure
●Training Partner- Trained new hires for bank team and collections
●Assisted agents with escalated calls upon a managers request
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